While Joann is very nice, and the place has vast potential, she isn't much of a housekeeper. Ages old dust on the blinds and knickknacks. Grime on all of the poorly stocked kitchen items, (not a sharp knife in the place and the scissors didn't cut paper) cabinets and drawers sticky and hard to open. I washed everything I used before using it, and left it on the counter so I'd know it had already been cleaned. Kitchen sink sprayer broken,showerhead not much better. Dead bugs on windowsills. No extra linens I could find. Patio furniture covered in massive cobwebs. I'd not even venture to ask when the community stairs to the basement were swept last. Back stairs a health hazard. I was aware there were more than 1 unit and we shared the laundry facilities, I had no idea there wasn't a separate thermostat and she wants it kept Cold! My 1st time using VRBO and sharing a thermostat seems to not fit the VRBO "get the place to yourself " motto.Honesty, I am unsure as to whether the home would pass a fire or building inspection.The check in process consisted of her leaving the keys in the backdoor. I wasn't particularly pleased about arriving in a strange place, in the middle of the night, knowing that Anyone could've walked right in. My advice, take the money I just paid, hire some decent cleaning people to scrub Everything! Place a keypad on the door. And even dollar or thrift store shopping for kitchen accouterments would be better than the age old stuff thats currently there.