First if all, the house and location are great. It’s big, well appointed, close to everything. Perfect. Our stay was terrific.
The problem we had was after the stay. Toward the end, one of my friends damaged the wooden kitchen island, I sent a picture immediately and said of course I would pay for refinishing. The owner said “if it needs a new top it will be $300”. I said ok, let’s hope it can be refinished for less.
A week or so later I received a bill for refinishing - for $300. $95 per hour for 2.5 hours plus materials. Hmmm. Exactly what she estimated, I immediately paid by Zelle, but the owner couldn’t find the money, got frustrated, words were exchanged. But soon, “good news” she found the money.
Incident number two involved my friends left behind laptop. The cleaner found it and returned it via UPS, charging my friend $95 for labor and $75 for shipping. Wow. People make good money in Reno.
Apparently my friend didn’t pay fast enough (maybe the owner couldn’t find the money?), so now she is charging my credit card via VRBO. Meanwhile I have the Venmo receipt from my friend.
Very much too bad all this happened after the otherwise excellent stay. I recommend finding another house in University Heights when you go to Reno.
The location is great, Just don’t work with this owner.