6/10 Aceptable
Shelly M.
5 ago. 2025
Le gustó: Limpieza
The check-in process was smooth and Jorge was very helpful. The house itself is beautiful, and spacious — perfect for our family of 9. However, there are a few things future guests should know. The driveway is extremely steep and not accurately described in the listing — a 4x4 vehicle is absolutely necessary. The kitchen is dated but functional. One major surprise was that you cannot flush toilet paper, which was not mentioned in the listing — very off-putting.The primary bathroom’s jacuzzi tub didn’t work properly, and the shower is located outdoors. Water pressure was low, and hot water ran out quickly. Despite the home’s size, there’s only one small TV for the entire house.The biggest issue was that the water shut off completely on our third night. We notified the concierge at 10 PM, but no emergency help was provided. With no running water, our group couldn’t use the restroom or wash up until after 8 AM the next day. We later found out the cause was a major break in their plumbing system — a pipe on the property had burst and was leaking heavily. This caused distress for our elderly mother and forced us to check out a day early. I believe Jorge did his best, but the host, Hazel, was dismissive, unhelpful, and blamed external factors — which were not the cause.This home has great potential, but the plumbing failure and poor emergency response made for a frustrating and disappointing end to our stay. Beautiful house, but poorly managed.
Shelly M.
Se hospedó 5 noches en julio de 2025