3 piscinas al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre Hideaway at Royalton Punta Cana, An Autograph Collection All Inclusive Resort & Casino – Adults Only

4.5 out of 5
Hideaway at Royalton Punta Cana, An Autograph Collection All Inclusive Resort & Casino – Adults Only
Highway Macao, Playa Arena Gorda, Playa Bavaro, La Altagracia, Punta Cana

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 68 de 215 opiniones" "
Evaluación: 8 - Bueno. 53 de 215 opiniones" "
Evaluación: 6 - Aceptable. 30 de 215 opiniones" "
Evaluación: 4 - Mediocre. 27 de 215 opiniones" "
Evaluación: 2 - Terrible. 37 de 215 opiniones" "

8,2/10

Limpieza

7,6/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gina Marie Rodriguez

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hermoso hotel, tiene muchas estaciones donde puedes comer tus antojos. Muy limpio, servicio a la habitación incluido, diferentes piscinas, variedad en bebidas… En fin nos encantó!!!
Se hospedó 2 noches en abril de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 29 abr. 2024
Dear Gina,We would mainly like to thank you for choosing Hideaway at Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.Sincerely,

10/10 Excelente

Ana

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es muy agradable, me gustó
Se hospedó 3 noches en marzo de 2024
Respuesta de Equipo Hideaway at Royalton Punta Cana el 2 abr. 2024
Estimada Ana,Nos gustaría principalmente agradecerle que haya elegido Hideaway at Royalton Punta Cana para sus recientes vacaciones y también por tomarse el tiempo de compartir su reseña.Estaremos encantados de recibirle de nuevo en nuestro hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

10/10 Excelente

YONATHAN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo en general fué excelente, volveria a regresar.
Se hospedó 1 noche en marzo de 2024
Respuesta de Equipo Hideaway at Royalton Punta Cana el 7 mar. 2024
Estimado YONATHAN,Nos gustaría principalmente agradecerle que haya elegido Hideaway at Royalton Punta Cana para sus recientes vacaciones y también por tomarse el tiempo de compartir su reseña.Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos mucho sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el suyo son nuestra mejor recompensa.Estaremos encantados de recibirle de nuevo en nuestro hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

2/10 Terrible

Juanerlly

Viajó con su pareja
Le gustó: Servicios
Buena aunque alante parecw antiguo
Se hospedó 1 noche en enero de 2024
Respuesta de Hideaway en Royalton Punta Cana el 22 ene. 2024
Estimado Juanerlly,Gracias por elegirnos para sus recientes vacaciones y por el valioso tiempo que se tomó para contarnos sus experiencias con respecto a su estadía.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Hideaway en Royalton Punta Cana y le aseguramos que disfrutará de servicios e instalaciones aún superiores en su próxima visita.Saludos cordiales desde el paraíso,

10/10 Excelente

Jean Carlos

Se hospedó 2 noches en octubre de 2023
Respuesta de Hideaway Royalton Punta Cana Team el 9 nov. 2023
Dear Jean Carlos,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Bueno

Edwin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en septiembre de 2023
Respuesta de Equipo Hideaway en Royalton Punta Cana el 2 oct. 2023
Estimado Edwin,Nuestro principal objetivo es crear experiencias para los huéspedes a través de un excelente e impresionante servicio. Nos alegra mucho saber que usted y su familia la pasaron muy bien en nuestro hermoso hotel.Sin duda fue un placer recibirlos y esperamos su regreso.Saludos,

10/10 Excelente

Filippo

Se hospedó 1 noche en julio de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 7 ago. 2023
Dear Filippo,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Bueno

Sabrina

Se hospedó 1 noche en junio de 2023
Respuesta de Royalton Splash Punta Cana Team el 4 jul. 2023
Dear Sabrino,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Excelente

Chica

Se hospedó 2 noches en junio de 2022

4/10 Mediocre

patricia

Se hospedó 7 noches en octubre de 2021

8/10 Bueno

Valerie Cardona, Melbourne

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se nos tapó el inodoro. Disponibilidad de premium liquors.
Se hospedó 3 noches en enero de 2022
Respuesta de HIDEAWAY AT ROYALTON PUNTA CANA TEAM el 19 ene. 2022
Dear Valerie, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. Accept our sincere apologies for the inconveniences that you may have with toilets and the general maintenance of your room; your important comment has been send to the Maintenance Department for improvement. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

8/10 Bueno

Cliente verificado

Se hospedó 5 noches en junio de 2021
Respuesta de HIDEAWAY AT ROYALTON PUNTA CANA TEAM el 19 jul. 2021
Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo excelente
Se hospedó 4 noches en abril de 2021
Respuesta de HIDEAWAY AT ROYALTON PUNTA CANA TEAM el 5 may. 2021
Estimado huesped, Nos sentimos honrados de que haya elegido nuestro resort en Punta Cana y le agradecemos por brindarnos la oportunidad de hospedarlo y le agradecemos sinceramente que se haya tomado el tiempo para calificarnos con tal puntaje en Expedia. Esperamos el placer de darle la bienvenida nuevamente en nuestro Hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita. Saludos cordiales desde el paraíso, Atentamente,

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en marzo de 2021
Respuesta de HIDEAWAY AT ROYALTON TEAM el 21 mar. 2021
Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

8/10 Bueno

Vladimir

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super bien
Súper bien
Se hospedó 1 noche en febrero de 2021
Respuesta de HIDEAWAY AT ROYALTON TEAM el 19 feb. 2021
Estimado Vladimir, Nos sentimos honrados de que haya elegido nuestro resort en Punta Cana y le agradecemos por brindarnos la oportunidad de hospedarlo y le agradecemos sinceramente que se haya tomado el tiempo para calificarnos con tal puntaje en Expedia. Esperamos tener el placer de darle la bienvenida nuevamente en nuestro Hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita. Saludos cordiales desde el paraíso, Atentamente,

10/10 Excelente

Hewes, Santo Domingo

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio y comida me gusto la piscina y en la recepción de mi edificio tenía snack bar personal
Se hospedó 2 noches en enero de 2021
Respuesta de HIDEAWAY AT ROYALTON TEAM el 18 ene. 2021
Estimado Hewes, Muchas gracias por tomarse el tiempo para revisar nuestra propiedad. Siempre es reconfortante escuchar que nuestra cocina fue apreciada. Esperamos tener el placer de darle la bienvenida nuevamente en nuestro Hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita. Saludos cordiales desde el paraíso, Sinceramente,

2/10 Terrible

Noemi

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Malo
Te venden un concepto falso no es nada de lo que dicen, cuando reserva un hotel solo adulto y donde quiera hay un niño porque el solo adulto no es el hotel si no un edificio donde el bar es el primero que cierra de todos
Se hospedó 1 noche en enero de 2021
Respuesta de HIDEAWAY AT ROYALTON TEAM el 11 ene. 2021
Estimada Noemi, Nos gustaría expresarle nuestro agradecimiento por elegirnos para sus vacaciones y por el valioso tiempo que nos llevó informarnos de sus experiencias con respecto a su reciente estancia. Agradecemos sinceramente sus comentarios ya que nos brindan la oportunidad de ajustar y mejorar nuestros servicios, así como las instalaciones del hotel. Quisieramos disculparnos por cualquier inconveniente que pueda haber tenido antes o durante su estadía. Si es posible, le agradeceríamos sinceramente que se comunique con nosotros en privado para que podamos obtener más información sobre su caso y darle una respuesta más precisa y mejor. Realmente nos preocupamos por nuestros huéspedes y su experiencia con nosotros, y lamentamos esta lamentable situación. Cordialmente,

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Los empleados tienen buenas atenciones. La comida de buffet no es muy buena. Los restaurantes a la carta son mejores. Debieran especificar en la descripción del hotel que El hideaway es una parte del hotel que es para adultos. La mayoria de las áreas del royalton son compartidas con Los clientes tipo familia.
Se hospedó 2 noches en diciembre de 2020
Respuesta de HIDEAWAY AT ROYALTON TEAM el 30 dic. 2020
Estimado Huesped, Nos sentimos honrados de que haya elegido nuestro resort en Punta Cana y le agradecemos por brindarnos la oportunidad de hospedarlo y le agradecemos sinceramente que se haya tomado el tiempo para calificarnos con tal puntaje en Expedia. Lamentamos no haber podido cumplir con sus expectativas gastronómicas en nuestro buffet general. Esperamos tener el placer de darle la bienvenida nuevamente en nuestro Hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita. Saludos cordiales desde el paraíso, Sinceramente,

8/10 Bueno

Luia, Puerto Rico

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La habitación Swim up estuvo genial. Estuve en el area de adulto que era mas privado.
Se hospedó 1 noche en octubre de 2020
Respuesta de Guest Services Manager el 2 nov. 2020
Buenos dias señor gracias por su comentario y hospedarse en nuestra propiedad . Esperamos volver a tenerlo pronto con nosotros

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2020
Respuesta de HIDEAWAY AT ROYALTON TEAM el 20 oct. 2020
Dear guest, Thank you for giving us the highest score on expedia and for the opportunity to host you. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en agosto de 2019
Respuesta de Hideaway at Royalton Team el 2 sept. 2019
Receive a warm regard from HIdeaway at Royalton Punta Cana; Thank you for giving us the opportunity to receive you at our wonderful hotel and for your kind review. We are very pleased to know that we exceeded your expectations and that you have had a flawless stay with us. We love when our staff enhances our guest vacation. We pride ourselves for this achievement. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them very happy. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Kind regards from paradise,

2/10 Terrible

MICHAEL LEE JAMES

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 13 may. 2024
Dear MICHAEL LEE JAMES,We would like to thank you for sharing your impressions with us of your stay at Hideaway at Royalton Punta Cana.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Aceptable

Dalia, Murrieta

Viajó con su pareja
It was just okay. I would not care to stay again.
Se hospedó 3 noches en mayo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 10 may. 2024
Dear Dalia,We would like to thank you for sharing your impressions with us of your stay at Hideaway at Royalton Punta Cana.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excelente

Mazen Huda

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice people
Se hospedó 4 noches en abril de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 17 abr. 2024
Dear Mazen HudaWe would mainly like to thank you for choosing Hideaway at Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

2/10 Terrible

Vonedtera

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
When booking this property, we were under the impression that this was an adults only property when in actuality it wasn’t. There were kids all over the property. The service was horrible. The food was disgusting to say the least and there was not many options to chose from. After our 2nd day the report went under construction. The overall experience just sucked.
Se hospedó 4 noches en abril de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 14 abr. 2024
Dear Vonedtera,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

8/10 Bueno

Brittany

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was fun and enjoyable.
Se hospedó 6 noches en marzo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 8 abr. 2024
Dear Brittany,We would mainly like to thank you for choosing Hideaway at Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

4/10 Mediocre

Heather

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The food did not taste good. Very bland. The staff barely spoke English so communication was horrible. I barely saw my butler. You could not take leftovers or dinner back to your room. Room service took over an hour every time. Housekeeping had to be called repeatedly before they would come clean. Horrible, will not come back. Will not recommend.
Se hospedó 4 noches en marzo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 5 abr. 2024
Dear Heather,We would like to thank you for sharing your impressions with us of your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

2/10 Terrible

Joelle

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
Hideaway adult shouldn’t be call adult!!! They have a pool for adults every thing else you have Togo to the other joint resort to eat to do anything. If you are looking to have a good time in an adult resort this is not a place this is nice place for kids and family, I was really disappointed!
Se hospedó 2 noches en marzo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 3 abr. 2024
Dear Joelle,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

8/10 Bueno

Kiona

Se hospedó 2 noches en marzo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 29 abr. 2024
Dear Kiona,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excelente

Elisamuel Hernandez

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was excellent, nice place, the people were courteous. Excellent beach and pools. Definitely we're staying again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 1 abr. 2024
Dear Elisamuel Hernandez,We would mainly like to thank you for choosing Hideaway at Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excelente

Elliott

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good
Se hospedó 3 noches en marzo de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 30 mar. 2024
Dear Elliott,We would mainly like to thank you for choosing Hideaway at Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Bueno

Yvodney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 7 mar. 2024
Dear Yvodney,Thanks for staying with us. We appreciate your feedback!Sincerely,

4/10 Mediocre

Kim

Se hospedó 7 noches en enero de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 20 mar. 2024
Dear Kim,Thank you for your feedback. We will be addressing your concerns.Cordially,

6/10 Aceptable

Dominique

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!! On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything. Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.
Se hospedó 7 noches en enero de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 27 ene. 2024
Dear Dominique,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. Excellence in service is one of our strengths and we work with pride to keep it this way. We select and train our workers so that they can efficiently attend each of our appreciated guests. We are disappointed to know that during your stay you did not perceive this. The behavior you highlight is far from the service our staff always strive to provide and we will work towards eliminating this issue.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

10/10 Excelente

Craig Allen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I just wanted to praise our butler Denis S. He did a spectacular job taking care of us!
Se hospedó 7 noches en enero de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 24 ene. 2024
Dear Craig Allen,We are very grateful that you have visited us and for your wonderful comments. It is the best motivation to continue offering that quality service that characterizes us!We love it when our staff actively contributes to improving our guests holidays. We are going to share your comments with the whole staff, especially the ones you mentioned. We are sure it will make them very happy.We would love to have the opportunity to welcome you in the near future so that we can once again offer you excellent service and continue creating the best experience for you.Warm regards from paradise,

2/10 Terrible

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Food poisoning 9 people got food poisoning.
Se hospedó 1 noche en enero de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 16 ene. 2024
Dear guest,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We sincerely regret that your family was prevented from a wonderful vacation due to health problems. We would like to point out that the welfare and health of our customers are of most importance, which is why we felt deeply concerned when reading that your visit was affected by this situation. Our hotel has a HACCP (Hazard analysis and critical control points) program that guarantees food, water, pools, and facilities quality in our premises.Sincerely,

2/10 Terrible

Michael

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 16 ene. 2024
Dear Michael,Thank you for your feedback. We will be addressing your concerns.Sincerely,

2/10 Terrible

Jina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hideaway at Royalton Punta Cana Team el 8 ene. 2024
Dear Jina,Thank you for your feedback. We will be addressing your concerns.Sincerely,

4/10 Mediocre

Alisa

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 4 noches en noviembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 9 dic. 2023
Dear Alisa,Thanks for staying with us. We appreciate your feedback!Sincerely,

2/10 Terrible

Melissa

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 14 nov. 2023
Dear Melissa,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Excelente

Francisca, miami

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 2 nov. 2023
Dear Francisca,Thank you for your feedback. We will be addressing your concerns.Sincerely,

6/10 Aceptable

Darrian

Se hospedó 5 noches en octubre de 2023
Respuesta de Royalton Splash Punta Cana Team. el 25 oct. 2023
Dear DarrianWe are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Kindest regards,

2/10 Terrible

Aisha, BROOKLYN

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel room towels were HORRIBLE front desk is not 24 hours didnt open at 7am my transportation pick was for 7am...I waited till 7 15am still no front desk so i left with out no receipt...I'm very unhappy
Se hospedó 3 noches en octubre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 19 oct. 2023
Dear Aisha,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

2/10 Terrible

Shawn

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Very misleading this is not an adult resort at all it has one d building that only adults stay at
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 1 oct. 2023
Dear Shawn,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We would really appreciate the opportunity to welcome you here again and please rest assured that we would do everything in our power to ensure that you have an unforgettable experience with us during your next visit.Best regards,

8/10 Bueno

Mark

Viajó con su familia, Viajó en grupo
Le gustó: Servicios
Diamond club is worth the money ! Lenny our Butler was awesome !! Food was great in restaurants on sight, not so much at splash , buffet was average staff in buffet area not so pleasant, acted as if everything agitated them . Diamond club beach and pool area was awesome ! Francisco our beach staff went above and beyond for us ! Always reserved the best beach chairs and kept the drinks and fresh fruit coming !
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 20 sept. 2023
Dear Mark,We would like primarily to thank you for choosing Hideaway at Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We love it when our staff actively contributes to improving our guests holidays. We are going to share your comments with the whole staff, especially the ones you mentioned. We are sure it will make them very happy.It was certainly a pleasure hosting you and we look forward to your return.Kindest regards,

8/10 Bueno

Gina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a very relaxing stay at hideaway the staff in the restaurants and all bars were amazing very attentive. Unfortunately the front desk staff were not very helpful. Our luggage was never delivered to our room so my husband had to go and bring it to us after 30 minutes of waiting and calls to the front desk were less than helpful as we were left on hold forever without any answers. Otherwise it was a very relaxing vacation after that incident!
Se hospedó 3 noches en septiembre de 2023
Respuesta de We would like to express our gratitude for choosi el 13 sept. 2023
Dear Gina,

2/10 Terrible

Patricia

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The only reason i selected this hotel was because of the 10-12 restaurants and the club. At least 4 of the restaurants were closed no one knew what waa going until the 3 day they told us renovation. We finally found the 2 restaurants in Splash one was closed the other one was booked an hour after opening. The club was not a club it was a bar with rude staff. Overall food was not good and I had food poisoning for over a week ended in the emergency room.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 16 sept. 2023
Dear Patricia,First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We would really appreciate the opportunity to welcome you here again and please rest assured that we would do everything in our power to ensure that you have an unforgettable experience with us during your next visit.Kind regards from paradise,

2/10 Terrible

Thomas

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 6 noches en septiembre de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 13 sept. 2023
Dear Thomas,Thank you for your feedback. We will be addressing your concerns.Sincerely,

6/10 Aceptable

Brent

Se hospedó 4 noches en agosto de 2023
Respuesta de Royalton Splash Punta Cana Team el 18 sept. 2023
Dear Brent,Thank you for your feedback. We will be addressing your concerns.Sincerely,

2/10 Terrible

Margaret

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Overall the most horrible experience ever. The staff was rude and very disrespectful. Also, traveling from a different country trying to have a wonderful vacation, and encountering this type of treatment was beyond horrible. We were a group of 57 people that came from all around the world for my cousin’s wedding, and every day each one of the family members had a new complaint. I have never been so frustrated and disappointed in my life when it comes to going on vacation. Overall worst experience ever.
Se hospedó 3 noches en agosto de 2023
Respuesta de Hideaway at Royalton Punta Cana Team el 15 ago. 2023
Dear Margaret,Thank you for choosing us for your recent holidays and for the valuable time that you took to let us know about your experiences regarding your stay. Excellence in service is one of our strengths and we work with pride to keep it this way. We choose and train our workers so they can efficiently attend each of our appreciated guests. We are disappointed to know that you did not perceive this during your stay. We would really appreciate the opportunity to welcome you here again and please rest assured that we would do everything in our power to ensure that you have an unforgettable experience with us during your next visit.Kindest regards,