Hola Emanuele. Junto con saludar y agradecer tu tiempo para evaluarnos. Te contamos que comenzaremos a revisar nuestro protocolos de horarios de áreas comunes, ya que debemos velar por el descanso y libre transito de todos nuestros huéspedes a nuestros servicios. Ten la certeza de que tu comentario sera tomado, con la seriedad que necesita.

Nuestro equipo,agradece mucho tu tiempo para evaluar nuestro desempeño. Esto nos ayuda a mejorar cada día. Saludos cordiales Equipo Haiken Hostal

Jesús. Nuestro equipo te agradece tu comentario, ya que este nos permite seguir mejorando y entregando un servicio de acuerdo a las expectativas de nuestros futuros huéspedes. les deseamos un muy feliz año nuevos

Hola Ignacio,cómo estás ?Según nuestros registros, no estuviste alojado con nosotros, por lo que te pedimos poder remover el comentario, ya que no va al caso la calificación sin haber estado alojado con nosotros.Desde ya muy agradecidos, saludos cordiales.

Hello Christopher.Thank you very much for your time and disposition, your comments help us to improve day by day.Thank you very much...!

It sounds like your experience at this place was really positive. It's great to know that the staff was friendly and that the manager, Gustavo, stood out as being very helpful and friendly. The fact that they were willing to answer your questions with a smile is definitely a nice touch of customer service. Also, the availability of free laundry is a nice bonus for guests.Also, the fact that there are many stores and attractions within walking distance adds extra value to your stay. This surely made your visit more convenient and enjoyable. Thank you for sharing your positive experience!

Thank you for your kind comment! We are delighted to hear that you enjoyed the breathtaking views of Punta Arenas from your room. Our goal is to provide our guests with an exceptional experience, and it is gratifying to know that you appreciated the attention and service of our host. We are committed to making your stay as comfortable and convenient as possible, so we are pleased that breakfast accommodated your excursion schedules. Also, it's great to know that you took advantage of the prime location we have to explore the area on foot.We also value the interaction between our guests and are delighted that you had the opportunity to meet other travelers during your stay. We hope you had interesting conversations and shared memorable experiences.We hope to see you again on your next visit to Punta Arenas, thank you for choosing us as your place to stay and for sharing your kind words!

Hola Rosa.Muchas gracias a ustedes por la gran disposición.Saludos y éxito.

Dear Lars, Thanks so much for your review, we will try to improve on our service. Team Haiken Hostel

Hello Susan, We are so happy to hear that you had a great experience here at the hostel, your review really help us to improve and to become better each day and give the best service to our next costumers ! Team Haiken Hostal

Hello Kasia ! Thanks so much for your review, this help us to improve our service and to give a better experience for next costumers. We are really happy to know that you had a nice stay with us.

Nuestro equipo agradece tu valoracion, esta nos permite mejorar dia a dia para satisfacer las necesidades de los futuros huespedes. Muchas gracias por tu tiempo,tranquilidad y paciencia. Saludos Cordiales