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Opiniones sobre Sandcastle Resort and Club

3 out of 5
Sandcastle Resort and Club
929 Commercial Street, Provincetown, MA

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 259 de 913 opiniones" "
Evaluación: 8 - Bueno. 291 de 913 opiniones" "
Evaluación: 6 - Aceptable. 188 de 913 opiniones" "
Evaluación: 4 - Mediocre. 90 de 913 opiniones" "
Evaluación: 2 - Terrible. 85 de 913 opiniones" "

7,6/10

Limpieza

7,6/10

Personal y atención

7,0/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Abdiel

Le gustó: Limpieza, estado de la propiedad e instalaciones
I like it
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sue el 25 sept. 2023
Thank you for staying with us! We hope you will visit again!

10/10 Excelente

carolina

Le gustó: Limpieza, comodidad de la habitación
Excelente
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Amit

No le gustó: Servicios
Rooms with balconies overlooking the water were closed. The room was not serviced by cleaning staff.
Se hospedó 4 noches en marzo de 2024
Respuesta de Sue el 17 abr. 2024
Thank you for staying with us. We hope you will visit again!

6/10 Aceptable

Emily

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Sue el 1 abr. 2024
Thank you for staying with us. We hope you will visit again.

10/10 Excelente

Carmen

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great price and good place 👍
Se hospedó 1 noche en marzo de 2024
Respuesta de Sue el 24 mar. 2024
Thank You for staying with us. We hope you will visit again.

8/10 Bueno

Jude

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandcastle Resort el 22 mar. 2024
Thank you for staying with us and we hope to see you again in the future!

6/10 Aceptable

Greg

Se hospedó 1 noche en marzo de 2024
Respuesta de Sue el 17 abr. 2024
Thank you for staying with us. We hope you will visit again!

8/10 Bueno

Gary

Le gustó: Limpieza, estado de la propiedad e instalaciones
In the middle of winter I needed to be in Provincetown to meet a store owner. Sinc eit is quite aa drive I decided t stay the night before the meeting, Luckily The Sandcastle has a great location. I was confused as to what to do when I got here but quickly figured it out. Fazzinis Italian was great and the studio is very comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sue el 7 mar. 2024
Thank you for staying with us... Please visit again.

10/10 Excelente

Leann

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Came during off season. Very quiet and peaceful. Beds very comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sue el 7 mar. 2024
Thank you for staying with us... Please visit again.

6/10 Aceptable

Dawn

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sue el 7 mar. 2024
Thank you for staying with us... Please visit again.

6/10 Aceptable

matt

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice location.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Good place to stay
Great place. Nice view. Good service
Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 11 nov. 2023
Thank You for staying with us. We hope you will visit again.

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza
Decent resort, a bit older and outdated
Checkin was easy and the woman was nice. Pool room had broken windows and was freezing cold. Exercise room wasn1 1970 treadmill and 5lb weights. Room was small but standard, Murphy bed wasnt as comfortable as it could have been
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sue el 4 nov. 2023
Thank you for staying with us. We are addressing all issues. We hope you will join us again.

2/10 Terrible

Genevieve

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sue el 11 nov. 2023
We are sorry you didn't enjoy your stay. We wish you had let us know what you didn't like.

10/10 Excelente

Virginia

Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 31 oct. 2023
Thank you for staying with us. We hope you will visit again.

10/10 Excelente

Mark

Le gustó: Limpieza, estado de la propiedad e instalaciones
we love staying
Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 29 oct. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bueno

Christopher

Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 28 oct. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bueno

Scott

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Sue el 27 oct. 2023
Thank you for staying with us. We hope you will join us again.

8/10 Bueno

George

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Clean, Very well maintained, roomy, well equipped functional kitchen. Nice Pool-indoor.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sue el 17 oct. 2023
Thank you for staying with us. We hope you will visit again!

10/10 Excelente

Christine

Le gustó: Limpieza, comodidad de la habitación
too much unnecessary noise yuck...
it was a great stay except for the cleaning guy that stomped around in the room above me for the whole morning Sunday. Its a huge hotel spread out!!!!!!
Se hospedó 2 noches en octubre de 2023
Respuesta de Sue el 16 oct. 2023
Thank you for staying with us. We hope you will visit again!

8/10 Bueno

Fabien

Viajó con su familia
Unterkunft in die Jahre gekommen.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 16 oct. 2023
Thank you for staying with us. We hope you will visit again!

10/10 Excelente

Zafir

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great stay, easy walk to the beach. Murphy bed was very comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 16 oct. 2023
Thank you for staying with us. We hope you will visit again!

4/10 Mediocre

Tim

Viajó con su familia
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
The room was clean but the property was older and a little run down. The staff was nice . The beds were very uncomfortable the mattress on the bed was old and about 5 inches thick . The tv’s in the room would come on but no way to turn the channels without remotes and there wasn’t a remote in the room for either Tv. There was no AC in the room at all just 2 fans hanging on the wall. The beds were so uncomfortable I couldn’t sleep on them another night so checked out early and was charged for the whole stay.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sue el 11 oct. 2023
We are sorry you found the bed uncomfortable, we wish you would have let us know while you were here. The unit you chose did not have a/c and we have fans on the wall to keep it cool. We hope you will visit us again and book a unit with a/c.

10/10 Excelente

Melissa

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Sue el 11 oct. 2023
Thank you for staying with us. We hope you will visit again!

6/10 Aceptable

Elijah

Viajó con su pareja
Le gustó: Limpieza
Was a nice room. Had an odor to it, but was clean. Found out that the room did not have air conditioning luckily was not needed due to cool temperatures outside.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sue el 9 oct. 2023
Thank you for staying with us. A/c is available in the main building if that ia important to you.

10/10 Excelente

Kris

Se hospedó 2 noches en octubre de 2023
Respuesta de Sue el 28 oct. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bueno

Roberta

On the bay
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sue el 9 oct. 2023
Thank You for staying with us. We hope you will return.

10/10 Excelente

Russ

Se hospedó 3 noches en octubre de 2023
Respuesta de Sue el 27 oct. 2023
Thank you for staying with us. We hope you will join us again.

2/10 Terrible

Christine

No le gustó: Limpieza, comodidad de la habitación
Resort and Club?????
Ist is an impudence that this Place is called a Club and Resort!!!It has NOTHING to be close! And It is old ,dirty and the Staff working there?I should Not Say more otherwise i am losing my good upbringing..
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sue el 4 oct. 2023
We are sorry you didnt enjoy your stay.

4/10 Mediocre

Reuben

Le gustó: Limpieza
It was ok but the key they first gave me for my room didn’t work and I also would expect a key card rather than an actual metal key. The sheet of many many rules on which I had to initial next to each one at check-in was rather excessive and made the hotel feel low-class and uncomfortable and not that welcoming, like I was dealing with the police and not a hospitality staff. Also the people knocking on the door like every half hour in the morning for like 2 hours leading up to checkout time was very annoying as I was extremely exhausted. Also the fact that checkout time at this hotel is at 10am, which is a full hour before most other hotels have it, was way too early for me. The TV remote control being in a plastic bag was weird. The TV was too small and not at an ideal angle for watching while lying in bed. The upper lightbulb on the lamp next to the dresser didn’t work. The requirement that I put that yellow paper slip on my car’s dashboard and also write down my license plate number was something that most other hotels never do, they usually just require that you write the year make and model of your car. This was inconvenient to have to deal with when checking in while carrying tons of bags and items.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sue el 2 oct. 2023
We are sorry you didnt enjoy your stay. We have procedures and policies in place to ensure that your car isnt towed and also that the room is ready when you arrive, in order to do that we need check out at 10am and check in at 4pm. The remote is clean in the bag and kept that way due to covid.

10/10 Excelente

MARJORIE

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
10 stars WILL STAY THERE AGAIN!!!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sue el 2 oct. 2023
Thank you for staying with us, we hope you will visit again.

10/10 Excelente

Norma

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The only issue I had was that when I opened the patio door I could smell stale cigarette smoke
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sue el 2 oct. 2023
Thank you for staying with us, we hope you will visit again. We do not allow smoking.

6/10 Aceptable

Jhonatan

Le gustó: Limpieza, comodidad de la habitación
Good price
You get what you pay for - very basic, and adequate for one/two nights. Location is ok. Get ready to hear everything that happens in the rooms next to you - it's like the walls and ceiling are made of paper.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sue el 25 sept. 2023
Thank you for staying with us! We hope you will visit again!

8/10 Bueno

William

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Good price, easy check in and out
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sue el 25 sept. 2023
Thank you for staying with us! We hope you will visit again!

10/10 Excelente

Boris

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sue el 25 sept. 2023
Thank you for staying with us! We hope you will visit again!

10/10 Excelente

arthur

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
was very clean, quiet and amazing location
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sue el 19 sept. 2023
Thank you for staying with us. We hope you will visit again.

4/10 Mediocre

Cliente verificado

OK Stay
Sandcastle Resort could be more honest about its proximity to the downtown area of P'town, MA
Se hospedó 6 noches en septiembre de 2023
Respuesta de Sue el 16 sept. 2023
We are sorry you didnt like the location of the Resort. It is 2.5 miles from the center of town, and we do not hide that fact.

10/10 Excelente

Thacher

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sue el 17 sept. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bueno

Mark

Le gustó: Limpieza, comodidad de la habitación
Once is enough
Smaller than an efficiency apartment. The Murphy bed takes up about half of the space when down. The lobby needs some TLC
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sue el 12 sept. 2023
Thank you for staying with us. We hope you will visit again.

4/10 Mediocre

Danielle

Viajó con su pareja
No le gustó: Limpieza
This hotel was way overpriced for the quality. It looks nice online and then when you arrive it does not seem as nice. Only the main building has AC and it’s incredibly hot, humid, and sticky in the rooms. You feel like your feet stick to the floor and the bed that pulls out is not accessible by any outlets so my husband had to sleep upside down to access a plug for his CPAP. Did not exceed or even meet expectations.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sue el 12 sept. 2023
We are sorry you were unhappy with your accommodations, however you chose a room without a/c. We hope you will give us another try.

2/10 Terrible

Mario

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sue el 12 sept. 2023
We are sorry you were unhappy with your stay. We wish you would have given us more info so we could addressed your issues.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sue el 5 sept. 2023
Thank you for staying with us. We hope you will visit again.

10/10 Excelente

Linda

Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sue el 6 sept. 2023
Thank you for staying with us. We hope you will visit again!

4/10 Mediocre

Amanda

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beach was completely un maintained and not as it appeared in the pictures. Our sheets had stains. Our mattress was stained. We pulled the couch bed out to find a toy car which means it wasn’t opened and cleaned in between guests. I was shooed away from the front desk when I told them about the stains and told to go back to my room and to wait for house keeping. House keeping came to our room and said the stains on the sheets were bleach ( blue blanket. White stain) and that someone spilt something on the mattress. Sprayed them both with bleach and sanitizer and had a bad attitude when we asked for new bedding. Oh and there were no coffee filters. Our screen to the door was hanging off when we arrived. They did fix that the next day. There were sign’s everywhere that said if you don’t do your dishes and put them away and take out the trash that you’ll be fined. Not worth the $ a night. Do not stay here
Se hospedó 2 noches en agosto de 2023
Respuesta de Sue el 4 sept. 2023
We are sorry you were unhappy with your stay, and we are addressing the issues. The beach is owned by the town and is maintained by them.

4/10 Mediocre

JOSEPH, ROCKY MOUNT

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Dirty floors, blood stain or something red. No Air conditioner. Toilets and sinks kept not draining.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sue el 4 sept. 2023
We are sorry you were unhappy with your stay, and we are addressing the issues. The unit you chose did not have air conditioning.

4/10 Mediocre

P

Viajó con su familia
No le gustó: Limpieza
Small bed, no air conditioning, noisy people on the deck all night. Bathroom is small and dated. Carpeting is wet and moldy. Moldy smell In room moldy. Good water pressure and plenty of hot water. Showerhead is good. Beautiful views of the water. No elevator.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sue el 3 sept. 2023
We are sorry you didn't enjoy your stay. We hope you will give us a try during a quieter time.

10/10 Excelente

Charles

Le gustó: Limpieza, comodidad de la habitación
Pleasantly surprised! Better than expected!
Better than expected! After reading some of the reviews prior to arriving I was initially unsure about what to expect. However, I reserved a Queen size room and was pleasantly surprised! The room was actually a suite with a living room, dining table & full kitchen with stove, a refrigerator and fully stocked with pots, pans, utensils & everything that you need for the comforts of home! The rooms were clean, comfortable & pleasant to stay in!
Se hospedó 4 noches en agosto de 2023
Respuesta de Sue el 3 sept. 2023
Thank you for staying with us. Please join us again.

10/10 Excelente

Jason

Viajó con su familia
Le gustó: Limpieza
Se hospedó 2 noches en agosto de 2023
Respuesta de Sue el 3 sept. 2023
Thank you for staying with us. Please join us again.

4/10 Mediocre

Isabel

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
The property is ok, cute but very run down. Cracks on wall. No A.C. just fans that didnt do anything for the heat. It was like someone put the heat on and forgot to turn it off (i did check it was off) it was just so nasty hot in the rooms even leaving the deck door open didnt do anything. My last night i slept out on my deck. They did have plates, plates, cups, and pots for you to use, but you have to wash everything and put it away for leaving. I would wash everything just in case the employees dont check to see if washed.
Se hospedó 3 noches en agosto de 2023
Respuesta de Sue el 3 sept. 2023
We are sorry you didn't enjoy your stay. We hope you will give us a try at another time.

10/10 Excelente

Beth

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great location
Se hospedó 2 noches en agosto de 2023
Respuesta de Sue el 3 sept. 2023
Thank you for staying with us. Please join us again.