4/10 Mediocre
Neil B., Mercer Island
26 abr. 2023
Kauai is great, this place is so so
It's hard not to be positive when you are on the north shore of Kauai, but this rental is just so so. I'm pretty easy going but there were a lot of things here that didn't work (the washer/dryer) or were pretty dated and needed updating (paint!)
I was especially annoyed and beware that when you book this property with VRBO, and then Vacassa manages it and it is a part of the Resort, there are THREE layers of steep fees. Some of it is disclosed, but not really at the time of booking. When you add up all the fees for all three entities, tax, cleaning, other, the real rate you pay is pretty much double the nightly rate listed. Some of this is disclosed and other things you discover along the way.
It's also confusing who is in charge of the property. We left a sweatshirt behind, and couldn't get anyone to help locate it, other than the 800 number at vaccasa. It was no help. I tried to contact the owner early on with a few questions, no reply.
In short, we loved the trip and Kauai, the property is ok and dated and I felt like the owner (and other parties) were mostly there just to collect our money. I'd look around more next time.
Neil B.
Se hospedó 7 noches en abril de 2023