The villa is amazing and as a group of 12 (adults and children) we did have a fantastic holiday.
However we were faced with a few problems while there. The downstairs toilets blocked and the villa flooded with waste water, we was left to clear this ourselves and no toilets for the night. Within 24 hours of being at the villa the pool had turned green, which we reported immediately. Ceiling spot lights on the wall up the stairs, when on are roasting so our 3 year old badly burnt their finger.
Even though we had these issues we got on with it and had a lovely holiday. Only to come back and be harressed bu the owner and told that part of the deposit would not be returned! Apparently the toilet blockage was our fault and we have to pay for the towels we used to clean it up. We have been penalised for the pool as again, this was apparently our fault due to sand??? When we hadn't even been to the beach. Photos were taken of the villa without our knowing while we was staying there, because we had left the lounger cushion out to dry as the morning dew has soaked them. And even though we cleared out the villa of all rubbish, washed up and returned everything to where it was, even had the maid sign off the lengthy check sheet as all OK, we returned to be told we left the villa very very dirty. Wasn't aware when you have paid for a cleaner you are expected to hoover, mop and polish.
It has left such a dampener on what was a wonderful family holiday. Have found the attitude of the owners to be very rude, to the point they have asked us not to return!!! Rude!!!