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Opiniones sobre The Sanctuary Hotel and Spa

4 out of 5
The Sanctuary Hotel and Spa
Section 276, Lot 60, Pitpit St., North Waigani, Port Moresby, National Capital Region

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 5 de 15 opiniones" "
Evaluación: 8 - Bueno. 6 de 15 opiniones" "
Evaluación: 6 - Aceptable. 2 de 15 opiniones" "
Evaluación: 4 - Mediocre. 2 de 15 opiniones" "
Evaluación: 2 - Terrible. 0 de 15 opiniones" "

9,0/10

Limpieza

8,6/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

Opiniones

10/10 Excelente

MARIO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Experiencia absolutamente extraordinaria
el hotel es absolutamente extraordinario. lo mejor de todo: su personal... la gente es absolutamente maravillosa... lo recomiendo sin ninguna duda...
Se hospedó 2 noches en enero de 2020

8/10 Bueno

Boio

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay was quite satisfactory.
Se hospedó 1 noche en noviembre de 2020
Respuesta de SANNY BOY BACALTOS Operations Manager el 4 ene. 2021
Thank you for booking with us. Hope you did enjoy during your stay with us. We are wishing you a Happy New Year and your family as well. We are please to welcome and serve you, on your next visit with us. Godbless! Respectfully Yours,

4/10 Mediocre

Brenton

Le gustó: Limpieza, personal y atención
Paid online, also was asked to pay at check-in. refund is a bit slow coming. staff are lovely. room is an odd shape and size.
Se hospedó 2 noches en septiembre de 2020

8/10 Bueno

James, Florida, USA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were out of this world, humble,welcoming and always ready to help. Rooms were clean and big but little things like tissue, room menu were not available. Food serve was good and made mostly from excellent local products, however chefs and taste of food was not up to standard. It seemed the cooks took a good food and turned it into rubbish. So called local menu was prepared more in asian and western way. Taro which we Pacific Islanders love was not available. I will stay there again but eat outside.
Se hospedó 3 noches en febrero de 2020

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Andrew L
The hotel was advertised as a 4 stars hotel, it's not! The rooms and the general condition of the hotel is substandard.
Se hospedó 4 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020

6/10 Aceptable

Smurf924

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza
Poor check in, they didnt seem to have my booking, had to wait whilst they ran around trying to confirm my pre payment. Staff were ok not outstanding, poor guy on porter duty, took me in the wrong direction for my room, then we had to track back. Room was 2 double beds with a bathroom in between, phone next to other bed kept making beeping noise all night to the point i disconnected it, as it kept me awake.
Se hospedó 1 noche en enero de 2020
Respuesta de Sann Bacs el 4 ene. 2020
Dear Unsatisfied Guest, Warm Greetings from The Sanctuary Hotel Resort & Spa! Indeed we are sorry for the inconvenient caused since the staff who entertain was under Trainee. Nonetheless, well review and update to meet the quality standard of the upcoming guest. Thank you for sharing and booking with us. We really do appreciate it. Cheers! Have safest flight on your next destination. Godbless! Very Sincerely Yours, Sann Bacs Reservation Team Truly we appreciate and looking forward to see and serve you on your next visit with us. Have a safe trip on your next destination. Godbless! Warmest Regards, Sann Bacs Reservation Team.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great surroundings within the hotel. Friendly staff and great yummy local cuisines
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sann Bacs el 4 ene. 2020
Dear Happy Guest, Thank you for your positive and great feedback. Truly we appreciate and looking forward to see and serve you on your next visit with us. Have a safe trip on your next destination. Godbless! Warmest Regards, Sann Bacs Reservation Team.

10/10 Excelente

Poody9, Atlanta

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really liked our stay here. It was clean and comfortable. It has all that we needed: breakfast included, food available in the restaurant, and free transfers between the airport and hotel, and hotel and Vision City Mall. It also has a saltwater swimming pool and an aviary with native birds. The staff were all helpful and accommodating. We will definitely stay here again if we have the opportunity to do so!
Se hospedó 2 noches en octubre de 2019
Respuesta de The Management el 6 nov. 2019
Dear Guest, Warm Greetings from The Sanctuary Hotel Resort & Spa! Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Cheers! Kind Regards, SANNY BOY BACALTOS Operations Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención
Good people will return good restaurant and professional massage
Se hospedó 1 noche en octubre de 2019
Respuesta de The Management el 29 oct. 2019
Hi Sir/Madam, Warm Greetings from The Sanctuary Hotel Resort & Spa! We would like to express our gratitude and thanks for the fantastic reviews. We do ensure the quality standards will be served from each department. To reach the guest satisfaction at all times. Looking forward for your next booking with us. Wishing for your safety to your next destination. Godbless! Hospitably yours, The Management

8/10 Bueno

Russell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A Feel For the Tropics
They allowed us to change a non-refundable reservation when our flights were changed...at no extra charge. Their shuttle service was excellent, pick-up and drop-off at airport and a free ride and back to the mall. The large walk-in aviary was great, though maybe a bit too crowded with the baby cassowary dominating the other critters. They have two cuscus, two baby tree kangaroos, two wallabies, and many birds of various types. It was nice to wake up to the sounds of exotic jungle birds. The negative about the place was that they came by our windows with a very loud fumigator, blowing insecticide over the bushes. Apparently they do this often. And our toilet seat wouldn't stay up on its own.
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

PAMELA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
food's good, the aviary is the real attraction
This booking was made by me for another person, who said that the food at the Sanctuary is good, and the staff are friendly and helpful. Except for the fact that the animals and birds are in cages, he loved the aviary, where he saw many of the creatures he knew to exist in PNG but were hard to see in the wild.
Se hospedó 1 noche en agosto de 2019
Respuesta de The Hotel Management el 13 ago. 2019
Hi Ms Pamela, Warm Greetings from The Sanctuary Hotel Resort & Spa! Thank you for booking on us and share the great experience here in our Hotel. We ensure all our guest will enjoy during their stay in our Hotel. Thus, we always keep the quality standard of our Hotel. Hoping for your next reservation and visit with us. Cheers!

10/10 Excelente

Michele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recommend if you have a few days in Port Moresby
This was my first stay at Sanctuary and I truly enjoyed it. The staff are friendly and helpful, the grounds are lush, tropical and relaxing. The rooms are lovely. The staff is diligent to keep everything clean.and fresh.There is a little menagerie where you can get close to some healthy, well cared for native birds and animals. Close to Parliament, the National museum and the Nature Park near UPNG.
Se hospedó 6 noches en julio de 2019
Respuesta de Hotel Management el 7 ago. 2019
Thank you for your benevolent review. We do appreciate it. We always ensure our guests enjoy & safe during their stay. Hope to see you again, in your next visit. Cheers!

6/10 Aceptable

Cliente verificado

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We liked the aviary at the property, which has a reasonable size for the birds / the caretaker of the aviary was very kind showing us around the place. Disliked the weak internet service and the big fish inside a small aquarium. It's animal cruelty to say the least.
Se hospedó 2 noches en marzo de 2019
Respuesta de Sanctuary Hotel el 8 abr. 2019
Thankyou for your feedback we strive to enhance our services.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Big comfy bed, excellent food. I ordered from their local dishes menu and had my first good hotel meal in PNG (usually the food is terrible at the hotels)- it was fabulous.
Se hospedó 1 noche en marzo de 2019
Respuesta de Sanctuary Hotel el 1 abr. 2019
Thank you for your kind comments. We strive to ensure our guests enjoy there stay