Terraza o patio

Opiniones sobre Silkari Lagoons Port Douglas

4.5 out of 5
Silkari Lagoons Port Douglas
2 Langley Road, Port Douglas, QLD

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 445 de 974 opiniones" "
Evaluación: 8 - Bueno. 343 de 974 opiniones" "
Evaluación: 6 - Aceptable. 131 de 974 opiniones" "
Evaluación: 4 - Mediocre. 39 de 974 opiniones" "
Evaluación: 2 - Terrible. 16 de 974 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

stacey

Viajó con su familia
Le gustó: Servicios
We stayed here for 9 nights it was nice but could be improved. The house wasnt the cleanest with viasable dirt on switches and doors and dust around doorways. Theybgave use 4 bath towels for 4 people but you have to wash them yourself so we found we didnt have enough towels to do this we had to request more which was supplied. Itbwas wonderful having the pool right outside the door of the room. Especially for the kids and made for easy evenings. Although pool hours were not observed by other guests. Servicing of the room was said to be half way through but it was done on day 7 of a 9 day stay. Half way would have been nicer. We would stay here again only for the convenience of the the pool. The unit would also bennefit from an oven in the kitchen as there is only the two hot plates and a microwave.
Se hospedó 9 noches en abril de 2024

10/10 Excelente

Augusto, Mona Vale

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Our 4th time at Silkary Lagoons. Always a delight. Always a pleasure. There’s something magic about Port Douglas.
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had 2x 2 bedroom swim out rooms. They were spacious and the pool access was second to none. Loved our stay and wished we were staying for longer. They also allowed us to take the pool towels to our sail away excursion despite checking out that morning. (we returned them). The staff were very welcoming. Will be back!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Peter, Lightsview

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great place with excellent facilities and plenty of swimming pools!
Se hospedó 10 noches en marzo de 2024

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy access to pool
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Manager el 10 mar. 2024
Thanks Paul for your feedback. Pleased you had a good stay, If you do have any suggestions of things we need to work on, please please feel to contact the manager directly.

10/10 Excelente

Shelley

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Had a wonderful stay at Silkari. The swim out room was excellent, especially for the kids. Clean, well appointment, spacious apartment. Friendly staff at reception. Now our favourite place to stay in Port Douglas. Loved it so much just booked to come back again this Easter.
Respuesta de Hotel Manager el 3 mar. 2024
Thanks Shelley, so lovely to know you and the family enjoyed your stay. WE look forward to welcoming you back. Regards, Murray

10/10 Excelente

Emily

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rooms were lovely and cool, spacious with all cooking facilities required. 6 pools to choose from and lovely staff.
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Manager el 16 feb. 2024
Thanks Emily, Thank you for your lovely review. Very pleased to read you had a lovely stay. We hope to have the pleasure of having you stay with us again on your next visit to the tropical north.

10/10 Excelente

Shelley

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
We loved the swim out room it was really affordable as well. There was ample space for two of us. Great parking . The lovely lady that also said she was a life guard at the beach checked us in and gave us lots of tips and information about the local area . The beach is walkable but you can’t swim there, it’s a 45 min walk to town on beach. About 5/6 mins drive to main shopping area . They do have shuttles but we did not use that . There is a lovely restaurant next door at the Ramada , only a min walk from reception. We were down the end and the pool was in shade most of the day which was great being January. Ost of the time we were the only ones in it .
Se hospedó 7 noches en enero de 2024
Respuesta de Hotel Manager el 24 ene. 2024
Thank you for your lovely review. We are delighted yoiu had a great stay with us and Jenn helped you get the most out of your time here. There really are some fabulous places up here in the North. We hope we will have the opportunity to welcome you back some time in the future.

10/10 Excelente

Mathew

Le gustó: Limpieza
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Manager el 22 ene. 2024
Thank you Mathew for your feedback. It is appreciated. Hope to welcome you back again one day.

10/10 Excelente

Anna

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Very enjoyable stay
Perfect for a quick family getaway. Loved the swim up pool. Very helpful staff.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager el 21 ene. 2024
So pleased to read Anna that you had a lovely break at Silkari Lagoons. Thank you for sharing your feedback. We hope we will have the opportunity to welcome you back again someday.

10/10 Excelente

NILESH

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent location and very neat/tidy property. Facilities at the property was excellent. Did not find any fault and will not hesitate to recommend it to anyone.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager el 17 ene. 2024
Thanks Nilesh for your lovely review. So pleased to read you had an enjoyable stay. We certainly will appreciate any recommendations you make to your friends and family.

10/10 Excelente

Danielle

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Second stay here 13 years apart. Property looks well maintained. Our room was very clean. I have heard the decor needs updating but our room was fine. Everything was better than expected. We were upgraded to a 3 bedroom corner room. The space was great and my tweens loved sharing the studio apartment. Staff were friendly and welcoming. Only negative was that there were quite a few weeds in their otherwise beautiful garden beds but after the amount of rain they have endured, this is bound to happen. Highly recommend. Great value for money especially with a swim out room
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager el 16 ene. 2024
Thanks Danielle, Yes you are spot on, the weeds are winning at the moment with the amount of rains we have been having. Our gardening contractor has been busy helping remove some of the flood debris around the region which is a bit of a priority at them moment. We hope to catch up soon. Thanks for staying with us. Lovely to read you had a wonderful day.

10/10 Excelente

Weisi

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
friendly staff and nice pool for kids to play. Wish we could stay longer next time!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager el 23 dic. 2023
Thanks Weisi, So pleased to read you had a great stay. Please come back and visit us again in 2024.

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager el 19 dic. 2023
Thanks James, what challenging times these are at the moment with the cyclone and flooding. Pleased you missed the flooding bit! Thanks for your review. Trust you had a safe trip home.

10/10 Excelente

Nenita

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We like the cleanliness of the pool, spa and the serenity of the beautiful surroundings. The Reception staff are nice, polite and very helpful and friendly.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Manager el 12 dic. 2023
So pleased to read you liked your stay with us. The team always enjoy helping our guests get the most out of their time in the region and have a enjoyable stay .

10/10 Excelente

Melinda

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Our unit was very clean and quiet. The pool area was fantastic
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager el 7 dic. 2023
Thanks Melinda, Glad to read you enjoyed the room and our pool areas. I hope your batteries have now been recharged and you are ready for a busy festive season.

8/10 Bueno

Neelam

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
The property is in nice location and condition of rooms were okay. There is no dining option on the property but was told that Ramada next door has options, did not check out though. There are tons of food options a short car drive. There were few issues such as previous occupant had left metal spoon in bone grinder, dishes were not cleaned properly and microwave glass was loose. When informed the management they changed microwave right away but forgot to remove the spoon, did not bother us. It is decent size 2 bed room option, used the pool which was clean. Parling included
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 6 dic. 2023
Thank you Neelam for your detailed review. We are pleased that overall you had a great stay. Apo9logies for the cleaning issues you encountered and missing the spoon that you did report. We do hope to welcome you back one day.

10/10 Excelente

Jessica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was amazing at Silkari! We really enjoyed our stay and loved all the different pools and outdoor bbq areas. It felt really safe, comfortable and the dual key rooms with the spa on the balcony were great!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager el 6 dic. 2023
Thanks Jessica, great to read you enjoyed your time with us. We appreciated that you chose to stay with us and hope to welcome you back again one day.

10/10 Excelente

Alan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Pool directly outside your room was great and staff were phenomenal. Only downside was the lack of a kitchen but arrangements were in place with resort next door.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 6 dic. 2023
Your feedback on the staff is very much appreciated., The team love help0ing our guests get the most out of their time in Port Douglas.

10/10 Excelente

Tanja

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 6 dic. 2023
Thanks Tanja, We hope to see you again some time. Please tell your friends about us as well.

10/10 Excelente

Ally

Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 24 dic. 2023
Thanks Ally, Its been challenging ties of late with the cyclone! Hope you will find the opportunity to return 2024.

10/10 Excelente

John

Le gustó: Servicios
Everything available to guests was first class. Room was clean and comfortable. Staff at reception were very friendly and professional. I had a very relaxing time around the amazing pools. Silkari Lagoons Is the place to have a holiday and relax
Se hospedó 8 noches en noviembre de 2023
Respuesta de Hotel Manager el 28 nov. 2023
Thanks John, so pleased you enjoyed your stay. Thank you for telling everyone about us,

8/10 Bueno

Sue

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
The property was lovely, the only downfall was getting anywhere without a car. You have to pay to take a shuttle or a taxi to get anything or go anywhere. Ie groceries, restaurants
Se hospedó 4 noches en noviembre de 2023
Respuesta de Hotel Manager el 27 nov. 2023
Thanks Sue, There are certainly options closer to the main street, however they are usually more expensive. If you add the cost of the shuttle price you will find this balances out if being out of town was an issue for you. Thanks for choosing to stay with us.

10/10 Excelente

mark

Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 21 nov. 2023
Thanks Mark, we appreciate you took the time to leave a rating for us. Hope to welcome you back one day. Cheers,Murray

10/10 Excelente

Allison

Viajó en grupo
Le gustó: Limpieza, servicios
Loved the pool areas
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager el 20 nov. 2023
Thank you. Its been a work in progress for a little while now. Just a bit more work on the in-pool garden beds. But then I will probably find something else :-) Hope to show you when you next return.

10/10 Excelente

Cliente verificado

Amazing room spacious, clean and love the pools to swim. Close to beach & staff very helpful.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 19 nov. 2023
It is always pleasing to read when what we provide at our property works out so well for the guest. We are delighted you had a lovely stay and hope to welcome you back again some time in the future.

10/10 Excelente

Sheila

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean well proportioned room with facilities for coffee, tea etc with a sink and microwave. Lovely spa bath and view of the courtyard and pools-very restful
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager el 17 nov. 2023
Thank you Shella, we appreciated that you chose to stay with us. Hope you got some great memories of your visit to the tropical north and hope you will visit the region again.

10/10 Excelente

Tharindu

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Private pool and the space in the property
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 16 nov. 2023
Thank you Tharindu, it was a pleasure having you all stay. Our apartments are quite large and with 6 pool s to choose from there is always a good chance you can find a pool without too much noise.

10/10 Excelente

Nicholle

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Perfect spot to stay in Port Douglas as its not right in town but close enough for a quick drive in or a long walk along the beach. The rooms are clean and roomy with plenty of in room facilities. The pools are clean and having the swim out pool was amazing. Would highly recommend this hotel
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Manager el 15 nov. 2023
Many Thanks Nicholle, we very appreciate your feedback and was lovely to read you were very happy with your stay. We do hope we will have the opportunity to welcome you back for another tropical escape. Best, Murray

10/10 Excelente

Augusto Teixeira, Mona Vale

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We’ve been there twice now. A third time will definitely happen again in the near future.
Se hospedó 9 noches en octubre de 2023
Respuesta de Hotel Manager el 10 nov. 2023
There is no better accolade than a return guest telling others they are looking forward to their next visit. Thank you for your confidence in us. We are pleased we can make your stays in Port Douglas homely.

10/10 Excelente

Merelyn

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The pools are fantastic and very much under used. Many times we were in them by ourselves. There is a site but available to get into town but it was much more convenient with our rental car.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Hotel Manager el 10 nov. 2023
Thanks Merelyn, was lovely to read you had a good break in Port Douglas and enjoyed your stay with us. Please tell your friends about us as well. A hire car is good, but a value option is a multi-day shuttle bus pass. particularly if you like to keep your fluids up in the tropics. Hope to welcome you back one day.,

8/10 Bueno

Joanne

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Everything about the property was great only a few things that we didn’t like. Parking isn’t allocated, so had to park off the property. Would prefer our car parked within premises. Smokers had to leave the property to smoke. Should have allocated room to smoke on balcony/verandas.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager el 6 nov. 2023
In busy times carparking can me tight on-site but as you are aware there is no shortage of nearby carparking. Unfortunately the smell of smoke wafts from balcony to balcony so it affects nearby guests who are trying to enjoy their holiday too.

10/10 Excelente

Nanette

Le gustó: Limpieza, estado de la propiedad e instalaciones
Wonderful experience and very good value. Staff was excellent.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager el 29 oct. 2023
Thank you for your kind works about our staff. i am pleased to know they helped make your stay enjoyable.

10/10 Excelente

Linda

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager el 29 oct. 2023
Thanks Linda, appreciate the feedback. lovely to know you enjoyed your stay.

10/10 Excelente

vicki, Baldivis

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Swim out pool appartment was great Staff friendly great service Would definitely recommend
Se hospedó 6 noches en octubre de 2023
Respuesta de Hotel Manager el 24 oct. 2023
Thanks Vicki, pleased to read you had a great stay and thank you for any recommendations you pass onto your fvamily and friends. That is really appreciated. Regards,

10/10 Excelente

Arlene

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Couldnt fault anything. Wished we could have stayed longer
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager el 17 oct. 2023
lovely to know you had a lovely stay. Hope to welcome you back again next year

6/10 Aceptable

Elisabete Pereira

Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager el 6 nov. 2023
Thanks Elisabete, Please let us know directly if you have any suggestions for improvement.

8/10 Bueno

Wesley

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We loved our room that walked straight out to the pool. We know it’s difficult to keep up with but there were lots of leaves in the pool and in the driveway area at the front of our room. Other than the room being a little worn out it was a beautiful place to stay. Looking forward to coming back.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager el 16 oct. 2023
Hi Wesley, yes you are right, the leaves do get away from us particularly in windy weather. Pleased you had a great stay. We are always working on improvements both to the public areas and the rooms. We do try and address maintenance issues when the specifics are advised to us.

6/10 Aceptable

Ross

Viajó con su pareja
Le gustó: Limpieza, servicios
The pool system saved it. Room small and boring… NO dining.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager el 10 oct. 2023
Thanks Ross for your 'tough' review. We advise on the website what our facilities are so it disappoints us as well when our guests expectations are not met. Not we do have apartments which are about 4 times the size of the hotel rooms, at a different price which offer a lot more.

6/10 Aceptable

Richard

No le gustó: Limpieza
Se hospedó 7 noches en octubre de 2023
Respuesta de Hotel Manager el 11 oct. 2023
Thanks for your feedback Richard. Trust you had a good trip home. Regards, Murray

8/10 Bueno

Robert Anthony

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Manager el 5 oct. 2023
Thanks Robert. Please you enjoyed your stay. If there was anything you think we could have improved, please feel free to contact the hotel manager.

10/10 Excelente

Kristyl

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Absolutely beautiful. Highly recommend the lagoon apartments, with the pool access directly from your room. The property is wonderful. The staff are so friendly and helpful. Highly recommend this holiday destination.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 4 oct. 2023
Krustyl, lovely to read your feedback. so pleased you had a nice break and enjoyed the property. We hope to see you visiting the tropical north again in the not-too-distant future.

10/10 Excelente

Katrina

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The swim out pool was amazing
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Manager el 4 oct. 2023
Great to read you enjoyed the swim-out room you booked. Thanks for choosing to stay with us and please tell your friends about us.

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The reception staff were exceptional. Very friendly and helpful. I would go so far as to say the friendliest we have ever encountered. Our room was comfortable and we enjoyed direct pool access. The setup of the rooms around the pool does create an echo effect, so it was noisy at certain times of the day. However this didn’t stop us from enjoying the deck and pool time.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Manager el 27 sept. 2023
Thank you for the lovely feedback. :-) Its always a pleasure to look after lovely people. Pleased to read you enjoyed our pool areas. School holiday periods does mean a lot of children can be around from time to time, and how noisy they are really depends on the parents! Pleased though it didn't interfere too much with you stay. Love to have you back some time.

8/10 Bueno

Laura

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
We stayed in a 3 bedroom apartment on the 3rd floor. Check in was easy and the staff were super friendly. They have these swim out apartments which are super cool, we’d love to stay in one of those next time. The apartment was clean, the beds comfy and the kitchen well equipped. Silkari is a 5 minute drive into town where all the restaurants are. Our only problem was our apartment had terrible water pressure, especially the hot. Then for the last 2 days, we had no hot water. So it was hard to wash dishes and we couldn’t shower. But it’s very hard to complain when the staff are so nice and accommodating. We were given the key to the apartment next door to use the shower, as well as giving us a hefty discount for our next stay. I just wish we could have used the spa on the balcony, I’m not a fan of cold spas. The hot water would have taken a few days to fill. Definitely enjoyed our stay and will be back!
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Manager el 25 sept. 2023
Thank you Laura for this feedback and our sincere apologies for not getting the hot water resolved for you in a more timely fashion. Not always easy to get tradespeople to attend as soon as we need them. So pleased to read you enjoyed your time in Port Douglas. It was a bit of a mixed bag with the weather and hope on your next visit it is more kind. Thank you for choosing to stay with us.

10/10 Excelente

Rusty

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 25 sept. 2023
Thank you Rusty for choosing to stay with us. We appreciated your business and hope you will find a reason to visit us again.

10/10 Excelente

Nina

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Awesome getaway. Relaxing, close to the beach. Easy 45 min beach walk into town. Lovely pools to float in or swim laps. Friendly helpful staff. Would love to return.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Manager el 22 sept. 2023
Hi Nina, lovely to have you stay. The beach walk to town is such a great way to start the day. Particularly spectacular if you can get down there for sunrise. The beach is only a 4 minute walk to the beach from the resort. Look forward to welcoming you back

10/10 Excelente

Cassandra

Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Manager el 21 sept. 2023
Thanks Cassandra, was a pleasure to have you stay and hope we can welcome you back sometime

10/10 Excelente

Tracie, Norwood

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place to stay. Close to beach. Swimout pool was fantastic. Everything we needed in the room. Bbq facilities. Fantastic stay and will be back. Plenty of parking.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Manager el 20 sept. 2023
Thanks Trace for your lovely feedback. It was a pleasure to have you stay and lovely to know you plan to stay again. We look forward to welcoming you back.

2/10 Terrible

Alina

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The property and bathroom was dirty, the roof was mouldy, the carpet and furniture was stained. Very, very disappointed. When advising reception of issues of mould there was no apology or asking if there was anything that could be done - was just asked if there’s anything else we want to add prior to leaving..
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 20 sept. 2023
We thank you for your feedback and we are sorry your room did not meet your expectations. There were certainly issues that needed to be addressed which I am pleased to say I can confirm have been addressed as I have personally inspected the room. should you choose to stay with us again Let me know once booked and I will arrange a complimentary room upgrade as a gesture of apology for the issues from your stay.