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Opiniones sobre Mantra In The Village

4 out of 5
Mantra In The Village
Grant Street, Port Douglas, QLD

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 79 de 228 opiniones" "
Evaluación: 8 - Bueno. 89 de 228 opiniones" "
Evaluación: 6 - Aceptable. 37 de 228 opiniones" "
Evaluación: 4 - Mediocre. 16 de 228 opiniones" "
Evaluación: 2 - Terrible. 7 de 228 opiniones" "

8,2/10

Limpieza

7,6/10

Personal y atención

8,0/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Renee

Se hospedó 1 noche en noviembre de 2023
Respuesta de Darci el 1 feb. 2024
We appreciate your feedback Renee.We hope to see you again in the future :)

8/10 Bueno

Stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Great location to main street & restaurants. Clean but a bit dated mainly bathroom area. Good Pool . Secure access.
Se hospedó 11 noches en septiembre de 2023
Respuesta de Mantra in the Village el 4 nov. 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Mediocre

Marco

Le gustó: Limpieza, estado de la propiedad e instalaciones
I recently had the opportunity to stay at Mantra in the Village and unfortunately, my experience was less than satisfactory. While the hotel had its positive aspects, such as its convenient location and friendly staff, there were a couple of significant drawbacks that significantly impacted my stay. One of the main issues I encountered was the excessive noise coming from the next room. The walls seemed to lack proper soundproofing, and as a result, I could hear every conversation, TV show, and even the slightest movements from my neighbors. This constant disturbance made it difficult for me and my partner to relax and enjoy our time in the room. Despite bringing this concern to the attention of the hotel staff, no immediate resolution or alternative room was offered, which further added to our disappointment. Another aspect that contributed to my inconvenience was the lack of privacy in the bathroom. The design of the bathroom did not adequately separate the toilet and shower area from the rest of the room. This lack of privacy made it uncomfortable to use the facilities, especially when sharing the room with another person. Despite these setbacks I would like to acknowledge the hotel’s friendly and attentive staff willing to assist with any other enquiries or requests. The hotel had a convenient location which is another positive aspect.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mantra in the Village el 4 nov. 2023
Dear Marco,Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bueno

Danielle

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Large rooms
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mantra in the Village el 4 nov. 2023
Dear Danielle,We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bueno

Tara

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Great location, older apartments that could do with a refresh, bi-fold doors hard to open and lock again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de MH el 20 sept. 2023
Dear Tara,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bueno

Jean-Manuel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Good location in Port Douglas There was lots of noise at night, window was near a pump of some sort which kept us awake at night. There was also lots of noises from people, not pleasant at all, we could not sleep
Se hospedó 1 noche en julio de 2023
Respuesta de MH el 20 sept. 2023
Dear Jean-Manuel,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Aceptable

roger ian arthur

Dated
Se hospedó 10 noches en julio de 2023
Respuesta de MH el 20 sept. 2023
Dear Roger Ian Arthur,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Aceptable

Megan

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en junio de 2023
Respuesta de MH el 20 sept. 2023
Dear Megan,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excelente

Shaun

Se hospedó 1 noche en junio de 2023
Respuesta de MH el 20 sept. 2023
Dear Shaun,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excelente

Carol

Se hospedó 2 noches en junio de 2023
Respuesta de MH el 20 sept. 2023
Dear Carol,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Aceptable

Jenny

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Convenient location with easy access to dining, shops and the marina. I was disappointed that there was no staff accessible throughout the stay. As there is no regular housekeeping available, I was unable to access clean towels/toilet paper etc for days. Every time I called, I was redirected to another property who advised staffing hours were between 8am-4pm. I called multiple times between those hours and even went to the front desk only to find the desk closed and no staff available.
Se hospedó 4 noches en mayo de 2023
Respuesta de Mh el 20 sept. 2023
Dear jenny,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bueno

Michael, Cambridge

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Good location, large rooms. No staff on site when we were there. Not a problem as all went well.
Se hospedó 2 noches en abril de 2023
Respuesta de MH el 20 sept. 2023
Dear Michael,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bueno

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was nice and bed was comfortable. Great range of soaps and shampoos in the bathroom. Would have liked a blanket for the single bed but not a deal breaker we would definitely stay there again.
Se hospedó 1 noche en marzo de 2023
Respuesta de MH el 20 sept. 2023
Dear Karen,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excelente

Joanne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de MH el 20 sept. 2023
Dear Joanne,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Aceptable

Chris

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We have stayed at Mantra in the Village many times however it needs an upgrade, poor kitchen facilities & grubby areas including foyer, security gate, lift buttons & bathroom doors etc. could be better. Pool also not very clean. Proximity to centre of Port Douglas is fabulous. Staff rarely on site.
Se hospedó 7 noches en octubre de 2022
Respuesta de MV el 20 sept. 2023
Dear Chris,Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excelente

Julie

Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Rose

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All good.no complaints.
Se hospedó 2 noches en julio de 2022

2/10 Terrible

Leanne

Se hospedó 1 noche en junio de 2022

10/10 Excelente

DONNA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en mayo de 2022
Respuesta de Brad C. and Team el 19 jun. 2022
Dear Donna, Thank you for the 5 out of 5 review for your recent stay at Mantra in the Village. I hope that we can welcome you back in the near future. Sincerely,

6/10 Aceptable

MATT

Viajó con su pareja
Le gustó: Limpieza
Nice property.
Se hospedó 7 noches en abril de 2022
Respuesta de Brad C. Hotel Manager el 9 may. 2022
Dear Matt, Thank you for the review. I am pleased that you enjoyed your stay. We hope to welcome you back soon. Sincerely,

2/10 Terrible

Garry

Viajó por negocios
No le gustó: Limpieza
The property is great however the housekeeping sucks, walking in the apartment was cool and looked great - but, the tiled floor was sticky, the wc had long hair on the porcelain, the kitchenette sink smelt of vomit which became stronger when I turned the ceiling fan off, I only stayed one night when I decided to risk an instant coffee the next morning I found the complementary box of milk in the fridge was half used.
Se hospedó 1 noche en abril de 2022
Respuesta de Brad C. el 11 abr. 2022
Dear Garry, Thank you for taking the time to provide feedback from your stay at Mantra in the Village. I sincerely apologise for the less than ideal stay. Whilst it is not easy to read the comments it is from feedback such as this that we can ensure these instances do not repeat. Please feel free to contact me directly at property so I can investigate these concerns directly and regain your trust with both mantra and our property in port Douglas. Sincerely,

10/10 Excelente

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic location, friendly greeting at reception, room welcoming on entry with lights, a/c and music playing, very clean, great size bathroom with spa/bath, lovely views from our balcony on Grant Street, watching the starlings and parrots flying through the sky on sundown into the trees below. Enjoyed relaxing on the sun-lounge by the pool - paradise!
Se hospedó 1 noche en febrero de 2022
Respuesta de Brad C. and Team el 11 abr. 2022
Dear Julie, Thank you for the fantastic review from your stay at Mantra in the Village. We are pleased to read that you had such a great stay and enjoyed relaxing by the pool. We hope to see you back at mantra and Port Douglas soon.

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What wasn't to like. Great location, friendly staff, great facilities, and super comfy bed and room.
Se hospedó 1 noche en enero de 2022
Respuesta de The Mantra in the Village Team el 20 feb. 2022
Dear Steven, Thank you for your excellent review of our hotel! We are pleased to hear that you enjoyed your stay and we hope to welcome you back very soon! Kind regards,

4/10 Mediocre

Nancy, Ravenhall

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Broken Toilet doors and shutters wouldn't close, doors broken, no exhaust fan. Small room meant everyone got to share every toilet experience. No bathroom bench space, had to put everything on the floor, toilet bowel cracked. One small towel rack and other rack broken. No Service to the apartment (totally un-serviced and wasn't aware of this) and couldn't get any front desk assistance as this was also totally un-serviced until writing an email, 4 days in finally got a clean set of towels after complaining, but nothing more. Same sweaty sheets for a week without any attendance. No toilet access at the pool, so needed to go back to the room and deal with those broken shutters/doors again. Bitten by something multiple times in the room that resulted in multiple visits to the pharmacy. Would I stay here again! I don't think so. Although you can't argue with the location. Definitely very low budget accommodation charged at a premium rate.
Se hospedó 6 noches en enero de 2022
Respuesta de Brad C. - Hotel Manager el 9 feb. 2022
Dear Nancy, Thank you for taking the time to provide feedback from your stay at Mantra in the Village. Whilst we try to ensure all guests have a positive memorable experience at the Hotel it appears on this occasion we have let you and ourselves down - please accept my sincere apologies. The rooms are non-serviced unless guests stay for 8 nights or more, although we would be more than happy to provide this service if requested. Apologies for the maintenance issues, I will ensure our department investigate this, thank you for feedback. Our 1 Bedroom suites at Mantra in the Village do offer much more space, including a lounge, dining area, kitchenette, and a balcony spa - a possible option if you choose to return to the property. I do hope that we can welcome you back in the near future. Sincerely, Brad C.

10/10 Excelente

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good location and amenities
Good clean hotel that we enjoyed
Se hospedó 2 noches en noviembre de 2021
Respuesta de The Mantra in the Village Team el 25 nov. 2021
Dear Mike, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our central location, We hope to welcome you back very soon! Kind regards, The Mantra in the Village Team

8/10 Bueno

Neil B

Viajó con su pareja
Le gustó: Limpieza
Very central
Se hospedó 3 noches en octubre de 2021
Respuesta de The Mantra in the Village Team el 24 oct. 2021
Dear Neil, Thank you for your great review of our hotel. We are glad that you and enjoyed your stay and our central location. We hope to welcome you back in the very near future! Kind regards, The Mantra in the Village Team

4/10 Mediocre

Rebecca

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Rooms definitely overdue for a deep clean. Bizarre design choices such as a pull down blind over a sliding glass door and louvered sliding doors on the bathroom that offered virtually no privacy. Frustrating process for those checking in after 4pm. Be aware that rooms at this property are only refreshed/made up on a weekly basis. Hotel is in a great location in walking distance to many good restaurants, and parking is free and undercover. Unfortunately though, due to the quality of the room I did not feel that I got good value for money.
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021
Respuesta de The Mantra in the Village Team el 21 ago. 2021
Dear David, Thank you for your lovely review. We are glad that you enjoyed your stay, and we hope to see you again very soon. Kind regards, The Mantra in the Village Team

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2021
Respuesta de The mantra in the Village Team el 21 ago. 2021
Dear guest, Thank you for your lovely review. We are glad that you enjoyed your stay, and we hope to see you again very soon. Kind regards, The Mantra in the Village Team

10/10 Excelente

Robert

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 8 noches en mayo de 2021
Respuesta de Brad C. el 8 jun. 2021
Dear Anonymous, Thank you for your rating from your recent stay. We hope to welcome you back to Port Douglas and Mantra in the Village soon. Kind Regards, Brad C.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
I was given a room with a faulty air conditioner and was moved to a smaller room overlooking the pool. I love my peace and I certainly didn’t get any staying here, heard everything including drunken teenagers the pool at 2:30am. Hospitality in Australia has really gone to the dogs. This will be the last hotel I say in, within Australia.
Se hospedó 2 noches en marzo de 2021
Respuesta de Brad C. and Team el 31 mar. 2021
I sincerely apologise for the noise issues with your recent stay at Mantra in the Village. We have 24 hour on call service and our onsite manager would have certainly come over and stopped any noise at that time. We do hope that you would reconsider returning to Port Douglas and Mantra in the near future. Sincerely,

8/10 Bueno

Kirsty

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en marzo de 2021
Respuesta de Brad C. el 17 mar. 2021
Dear Kirsty, Thank you for your review from your recent stay at Mantra in the Village. Kind Regards, Mantra Team

8/10 Bueno

Peter

Se hospedó 1 noche en enero de 2021
Respuesta de Brad C. Hotel Manager el 11 ene. 2021
Dear Peter, Thank you for your rating from your recent stay. Kind Regards, Brad C.

10/10 Excelente

Richard

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Brad C. - Hotel Manager el 14 dic. 2020
Dear Richard, Thank you for the 10 out of 10! We hope to welcome you back to Mantra in the Village soon. Kind Regards, Brad

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2020
Respuesta de Brad C. Hotel Manager el 6 nov. 2020
Dear Anonymouse, Thank you for the 5 out of 5 review. We hope we can welcome you bak to Port Dougals again soon. Sincerely, Brad C. and Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great central location. All in all good basic unit. Toilet cistern was leaking and kept refilling it's self all night.
Se hospedó 2 noches en octubre de 2020
Respuesta de Brad C. Hotel Manager el 26 oct. 2020
Dear Anonymous, Thank you for the review from your recent stay at Mantra in the Village. We are pleased that you enjoyed your stay. I have noted your maintenance issue and appreciate the feedback. We hope to welcome you abck to Port Douglas and Mantra in the Village again soon. Kind Regards, Brad C. and Team

8/10 Bueno

Chris, Gold Coast

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well located, but could be a little loud. Could hear the next apartment who were not noisy, just making tea and doing day today things. Overall really good.
Se hospedó 5 noches en agosto de 2020
Respuesta de Brad C. - Hotel Manager el 9 oct. 2020
Dear Chris, Thank you for your review from your stay in August. We are pleased that you enjoyed your stay and hope that we can welcome you back soon. Kind Regards, Brad.C & Team

4/10 Mediocre

Leanne

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Sean, Brisbane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located in Grant St in the heart of Port Douglas. Nice big suite with spa. Little bit of noise early in the morning from street otherwise very good stay
Se hospedó 3 noches en marzo de 2020

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The stay was excellent We wer very happy with the room and closeness to everything
Se hospedó 5 noches en agosto de 2019

6/10 Aceptable

jayden

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2020
Respuesta de RobynB el 22 ene. 2020
Dear Jayden, Thank you for taking the time to leave a review about your stay at Mantra Heritage. Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn&Team

6/10 Aceptable

Cliente verificado

Viajó en grupo
Basic but we'll placed accommodations
The place was fine if you are going to use it as a place to sleep only. Despite being listed as a hotel vice apartment style place, no service (refills of items, clean towels) unless you call or track down the desk clerk.
Se hospedó 6 noches en enero de 2020
Respuesta de RobynB el 22 ene. 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Mantra Village. We are sorry to hear our reception hours impacted your stay with us. As we are a small boutique resort our hours are limited however we are available 24 hours a day by use of your in-room phone or the guest phone at reception. A replenishment of towels and amenities is complimentary at any time during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robyn&Team

10/10 Excelente

Carol

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
ice Stay
Our stay at the Mantra was very nice, but there were a couple of small things that could be fixed. The main lights in the king bedroom didn't work and the balcony window was very difficult to open. Could do with a bit of refurbishing.
Se hospedó 2 noches en enero de 2020
Respuesta de RobynB el 22 ene. 2020
Dear Carol, We very much appreciate your comments regarding your stay at the Mantra in the Village. It is always such a pleasure to receive valued feedback and we are delighted to hear you had a nice stay. Thank you for bringing to our attention a number of maintenance issues, please don't hesitate to let our friendly reception team know during your stay so we can get this rectified promptly for you. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, ROobyn&Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2020
Respuesta de RobynB el 22 ene. 2020
Dear Anonymous, Thank you for our 5 star rating! We hope you come back and visit us again soon! Sincerely Robyn&Team

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly service, great location close to everything and spacious room.
Se hospedó 2 noches en diciembre de 2019
Respuesta de RobynB el 22 ene. 2020
Dear Anonymous, We very much appreciate your comments regarding your stay at the Mantra in the Village. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your stay with us with our friendly staff and our fantastic location! Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn & Team

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de RobynB el 22 nov. 2019
Dear Anonymous, Thank you for our 5 star Review! Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn&Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de RobynB el 22 nov. 2019
Dear Anonymous, Thank you for our 4 star review! Please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn&Team

8/10 Bueno

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I had a short stay overnight at Mantra in the Village. The room was quite nice, and had a spa in it. Receptionist was warm and friendly. I had a good stay. I would gladly stay there again in the future.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Robyn B el 13 oct. 2019
Dear George, We very much appreciate your comments regarding your stay at the Mantra in the Village. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your stay with us. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn & Team

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Quite a large apartment in a very good area for shopping, eating and tourist activities.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Robyn & Team el 30 sept. 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Mantra in the Village. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your lovely big apartment with all the Port Douglas shops right on your doorstep. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn & Team