Playa privada, arena blanca
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Opiniones sobre Frenchman's Cove Resort

3 out of 5
Frenchman's Cove Resort
Main Rd into Frenchman's Cove, PO Box 101, Port Antonio, Portland

Opiniones

6,4
Evaluación: 10 - Excelente. 17 de 58 opiniones" "
Evaluación: 8 - Bueno. 11 de 58 opiniones" "
Evaluación: 6 - Aceptable. 8 de 58 opiniones" "
Evaluación: 4 - Mediocre. 9 de 58 opiniones" "
Evaluación: 2 - Terrible. 13 de 58 opiniones" "

7,0/10

Limpieza

7,0/10

Personal y atención

5,6/10

Servicios

5,6/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

George

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property could be a gold mine but it is extremelg outdated; the roads to get to some of the villa are not good. The staff didnt intrifuce themswlves and were not friendly on our first intwraction with us. Im glad it was only one night, becauss there will not be any more or reccomendations.
Se hospedó 1 noche en abril de 2024
Respuesta de Frenchman’s Cove Team el 26 abr. 2024
Dear GeorgeThank you for your feedback. We remember your arrival, your request at that time to cancel your booking, which we were unable to accommodate at such short notice, and your early departure this morning.Our guests tend to report that our staff are warm and welcoming, so we are surprised to receive your comments. Frenchman’s Cove retains the spirit of its creation from its design in the late 1950’s, which remains largely unchanged. Most of our guests love the ambience of the faded grandeur, and implore us to never change it. We are disappointed that it is not what you were expecting. The internal paths and roads are deliberately maintained to be accessible, but not so as to encourage fast driving, which would disturb the calm of the resort.

8/10 Bueno

ROBERT

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza
This is a quaint property with a nice beach and family friendly environment. The villas are a little antiquated but very clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de Frenchman’s Cove Team el 26 abr. 2024
We appreciate your comments and thank you for your visit. Hoping to host you again soon.

10/10 Excelente

Suzan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s was remote and quiet
Se hospedó 2 noches en febrero de 2024

4/10 Mediocre

Eva

Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Bonet

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Dorcas

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Filip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Frenchman's Cove Customer Services el 12 jul. 2023
Thank you for your positive review Filip. It was great to have you at Frenchman's Cove, we hope that you come stay with us again soon.

10/10 Excelente

christopher

Se hospedó 1 noche en junio de 2023
Respuesta de Frenchman's Cove Customer Services el 12 jul. 2023
Thank you for your positive review Christopher. It was great to have you at Frenchman's Cove, we hope that you come stay with us again soon.

4/10 Mediocre

Diana

Viajó con su familia
No le gustó: Personal y atención
The place is beautiful but very old. The villa we stayed in was beautiful but bathrooms weren't the cleanest and there were alot of bugs. I believe for the price I paid the least there could have been is coffee in the room. You give a full kitchen with no plates, glasses or mugs. Kitchen is kind of pointless. I was quite disappointed with the experience considering it was quite expensive.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Die traumhafte Anlage stammt aus den 50er Jahren und ist in einem tropischen Garten gelegen. Der dazugehörige Strand ist der Traum! Leider gibt es kein Frühstück erst am Mittag die super Möglichkeit zum Lunch. Man sollte also etwas mitnehmen um es in der gut funktionierenden Küche selber zu bereiten zu können. Alles funktioniert sehr gut. Die quasi originale Inneneinrichtung ist in die Jahre gekommen, aber besser so, als es zu zerstören. Ich hoffe es bleibt so erhalten!!! Einfach fantastisch!
Se hospedó 3 noches en febrero de 2023

4/10 Mediocre

Raymond

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked the vegetation. However, the facilities are horribly run down and not maintained. No restaurant on site, and had to pay for beach chairs that were in bad shape. Will not return nor recommend it.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Warren

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Frenchman’s is simply a beautiful property, and we will certainly be visiting again. The room needs a bit of TLC, but that pales in comparison to the atmosphere is offers.

2/10 Terrible

Georgia

10/10 Excelente

Stefan

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr schöne Unterkunft

10/10 Excelente

Michelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Guys trip
Everything was amazing
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Dawn

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Satisfactory stay.
Se hospedó 2 noches en octubre de 2022

2/10 Terrible

Stephanie

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
My stay at Frenchman cove was very unpleasant. I booked 2 villas for 3 nights., Whereas the grounds was very nice and well kept with the natural vegetation and flora … the villas were not well kept. Some of the furniture were so old.. the bathroom lighting was horrible. The Villa had a lot of cracks and spaces in the wood ceilings and windows. As a result, a lot of insects came in. The worst part of my stay however was getting up to rodent droppings all over the kitchen sink… microwave, fridge area and loud sounds of croaking lizards…. The management was kind enough to refund a nights stay but our experience was already damaged and we just could not enjoy even the last night. We Were very disappointed !!
Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Raymond

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We likedthat the villa was old style and nice. and the beach was walking distance. The floors were a little dirty but the rest of the amenities were nice and old school with new creature comforts like hot water and internet
Se hospedó 2 noches en octubre de 2022

2/10 Terrible

Denise

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property looks as it it has not been renovated or upgraded in over 10 years, lights and fans did not work, sheets looked as if they have been on the bed for over a year and were hard and rough. The beds and seating area was not comfortable. The villa was away from everything and you would have a very long walk or you have to drive to get to the beach or the office. There was no one on the property after 5:30 to help. There was no working number to call and get to anyone in customer service. It was just terrible!!!
Se hospedó 2 noches en septiembre de 2022

4/10 Mediocre

Sonia

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Facilities were shabby. No restaurant, no amenities, no wi-fi. no prior notification to bring your own water for drinking and access to the beach was denied as they closed the beach to their paying guests to accommodate a private affair. Very disappointing experience.
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Daphton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really love the beach and the river and the lawn was well manicured I would recommend this place to all my friends and definitely revisit
Se hospedó 2 noches en agosto de 2022
Respuesta de ANgella Bolton-Trowers el 7 ago. 2022
Thank you for your feedback We are pleased you enjoyed and look forward to hosting you again. Maybe consider staying longer and enjoy the offer of spending 7 nights get the 8th night free.

4/10 Mediocre

André

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Decadence avec Elegance
O hotel está localizado num berço de natureza exuberante e preservada. É o único meio de acesso a uma das mais bonitas praias que visitei na Jamaica, a Frenchman's Cove. O hotel que já viveu seus dias de glória no passado - A rainha Elisabeth e os Beatles se hospedaram ali no milênio passado - hoje vive, o que aparenta ser, seus últimos dias/semanas/meses de funcionamento. Não há serviço algum disponível aos hóspedes, nem mesmo a arrumação dos quartos, em 3 dias de estadia ninguém apareceu nem pra dar uma varrida. O café da manhã prometido no momento da reserva pelo site da Hotels.com não existe na realidade. Nos fizeram assinar um termo no check-in que constava, lá no meio daquele monte de texto, que nenhum serviço de café da manhã seria disponibilizado. Foi horrível para nós, pois nas redondezas do hotel não havia comércio algum. A única coisa que funciona ali é a segurança no portão do hotel por 24 horas e uma lanchonete, localizada na praia, até as 17 horas . A recepção não funciona de 7 às 20 horas como indicado, mas por volta das 8:30 às 18 horas, mas depende do dia também. Os jardins e a praia são muito limpos e preservados, porém a estrutura do hotel em si está ruindo. É uma pena que a maioria das praias jamaicanas sejam privadas. O hotel Frenchman's cove, se continuar com essa péssima prestação de serviço e estrutura caindo aos pedaços, provavelmente será fechado e a praia não será mais acessível. Foi o hotel mais caro que ficamos ao redor da Jamaica, e o pior.
Se hospedó 3 noches en mayo de 2022

6/10 Aceptable

Celina

Viajó con su pareja
The beach was amazing but the property was very deserted. Maybe because of Covid. But there was nothing. No breakfast, no dinner. Only the Lunch at the small beach restaurant. I would recommend a daytrip to the Frenchman’s cove beach but not to stay at the resort.
Se hospedó 3 noches en abril de 2022

2/10 Terrible

Abby

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The A/C isn't working, the fan can’t regulate speed, the kettle doesn't work, the glass sliding door of the balcony won’t lock, plus there is NO telephone can calling customer service and NO television, I feel like I've gone back half a century, even there is strange smelling from bathroom at night, a smell of decay. HERE IS THE POINT, 2 people only in one room, you have to book 2 rooms if you have a little kid in your family, their manager said “I don’t care about how does your 3 people family to stay, kid stays with Mom or Dad or alone, anyway you have to separate in to 2 different rooms.”this is a strange idea that I have never heard before. And they have a false message: the price include breakfast. Unfortunately, there is NO any breakfast, bring something to eat with you or you will start new day with hungry.
Se hospedó 2 noches en abril de 2022

8/10 Bueno

Elaine, Connecticut

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Very peaceful! Road to the villa is too bad also outside need renovating. Need to modernised the property.
Se hospedó 2 noches en marzo de 2020
Respuesta de FMC el 13 mar. 2020
Thank you for your feedback and we note your recommendation and can report despite our not wanted to lose the authenticity of Frenchman's era we are undergoing developments.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
It is a shame that the buildings are in such disrepair as the location is beautiful and the staff is most helpful. As to the disrepair it has gone so far, that in the great house there was no hot water. The beach is wonderful of course.
Se hospedó 4 noches en marzo de 2020
Respuesta de FMC el 13 mar. 2020
Thank you for taking the time to provide feedback. We are happy to state we are presently in the process of renovating and are concerned to hear of your experience as we had recently installed solar water heaters which are performing very well.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful older resort. We loved our villa! Peaceful and private. Easy to get to and find. Short drive to Blue Lagoon or into town.
Se hospedó 3 noches en marzo de 2020
Respuesta de FMC el 17 mar. 2020
We appreciate you taking the time and your kind review. We sincerely hope you will be able to revisit us soon.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en marzo de 2020
Respuesta de fmc el 5 mar. 2020
Thank You for staying

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en febrero de 2020
Respuesta de FMC el 29 feb. 2020
Please provide a review

10/10 Excelente

Malkia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Simply beautiful!
If you are no fuss this is the perfect place for you. Plus you get your own basically private beach. Don’t be fooled by other reviews. If you require fuss this is not for you.
Se hospedó 3 noches en febrero de 2020
Respuesta de fmc el 25 feb. 2020
Thank you for sharing. We are elated you appreciate the simplicity of our property and the ambience of relaxing and enjoy nature. We do hope you will revisit

2/10 Terrible

Aurelie, Strasbourg

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nous avons payé une chambre double 125e, à ce prix nous avons eu une chambre insalubre, des cafards dans la salle de bain, des serviettes déchirées, les toilettes étaient mal fixés au sol et dégoûtants. Les lampes de chevet déchirées et sales, la porte fenêtre devait se fermer avec un bâton de bois bref ... hallucinant pour le prix. Le petit dej était correct, le personnel également. On notera un manque de poubelles à proximité de la plage pas mal de détritus et des cafards sur la plage. Par contre le service client n’a rien fait pour nous. On nous a demandé d’écrire un mail et nous n’avons jamais eu de réponse. La plage était vraiment très belle.
Se hospedó 1 noche en febrero de 2020
Respuesta de FMC el 25 feb. 2020
Dear Mr. Ghamo, We note your review and would like to advise we are not in receipt of your correspondence. If desired we ask you to forward the same to manager@frenchmanscove.com.

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza
The beach is incredible. The property is spectacular. Loved my days in the "jungle", trees that smell just out of this world. The sounds in an eco-system that is rather untouched/unaltered. Exceptional. The hotel however, I was disappointed with. The breakfast offered rather few options (boiled eggs, toast, jam and fruits each morning), but that was ok. The worst was the water quality: terrible! The water from the dispenser smelled like rotten eggs. And when I opened the kettle in the cafeteria, it had clumps of food in it. My room was fine given that I didn't spend much time in it, but no little refrigerator, kettle, of hairdryer.
Se hospedó 3 noches en febrero de 2020
Respuesta de fmc el 25 feb. 2020
We are astounded at the water quality and unsanitary conditions you mention, We are unable to comment as we are not aware of this being reported or happening. The breakfast offered and amenities present are dependent on room type chosen. We do hope if you will stay again, we can showcase our offerings.

4/10 Mediocre

Sagine

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horrible, Unsanitary and Outdated Rooms
Bathrooms are extremely outdated. The toilets were running the entire time. Broken tiles. The towels had some odor. There were a lot of bugs in the room. The breakfast is a joke. The front desk person was not there in the morning and the guard didn't know what time she would be arriving. The only thing i I enjoyed was the beach. They need to update the rooms.
Se hospedó 2 noches en febrero de 2020
Respuesta de FMC el 25 feb. 2020
Ms. Delly, We apologize you were not greeted by a receptionist the morning off your departure, this was due to an external emergency. As we continue to correspond via email we will discuss the rooming condition which you to date have not mentioned to us.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Praia maravilhosa, vale a pena conhecer. Mas serviço péssimo.
Se hospedó 2 noches en diciembre de 2019
Respuesta de FMC el 8 ene. 2020
Thank You for taking the time to review us. We regret that the service on the beach did not match your impression of the Beach itself. We will ensure the Beach Bar and Grill manager is appraised of your findings and aim to improve on your perception.

10/10 Excelente

Mark, Toronto

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Best beach ever a most see property and staff was great the manager Angela was the perfect host. The best customer service seen anywhere. The villa was good NEEDS TO UPDATE FURNITURE PROVIDE TV,INTERNET.
Se hospedó 2 noches en diciembre de 2019
Respuesta de FMC el 8 ene. 2020
Thank you for sharing appreciation for our beach and it was truly our pleasure hosting you. We note your recommendation for updated furnishings and happy to report we are in the process of these changes to better accommodate. Hoping to have you revisit.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2019
Respuesta de fmc el 2 ene. 2020
Thank You for your reveiw

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location is everything. We loved our villa... photos online don’t do it justice. The ocean view from our villa was amazing. There’s no WiFi in the room but this is a place where you should disconnect and unwind. I do wish the rooms came with soap shampoo conditioner. The breakfast was as basic as it gets. Fresh fruit and boiled egg Will return
Se hospedó 1 noche en diciembre de 2019
Respuesta de FMC el 15 dic. 2019
It is always pleasing when our guest understand our preference to disconnect and unwind. We take under advise the improvements suggested and look forward to hosting you once again. Thank you

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2019
Respuesta de FMC el 11 dic. 2019
Thank you for taking the time to review. Seasons Greetings from the Frenchman's Family

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en octubre de 2019
Respuesta de FMC el 16 oct. 2019
kindly note we are unable to see your review. Could you be so kind to retype and submit. thank you

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en septiembre de 2019
Respuesta de FMC el 16 sept. 2019
Please note comment is blank

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en septiembre de 2019
Respuesta de fmc el 8 oct. 2019
please resend as no message is being seen

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love the greenery and the nature of frenchman cove. What would make it more comfortable would be a television and a refrigerator.
Se hospedó 2 noches en agosto de 2019
Respuesta de FMC el 22 ago. 2019
Thank you for expressing your love for the natural setting of our property. We note your recommendations, we aim to have our guest disconnect from electronic stimulation to better appreciate nature. From your review it can be identified you stayed in our standard room as these do not carry refrigerators and will consider the implementation of minibars but encourage you to revisit and enjoy our villas equipped with kitchenettes.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de FMC el 19 ago. 2019
Please note we are unable to see your comment, If you would be kind enough to reattach so we may respond appropriately.

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is old dirty bugs falling from the ceiling it’s looking like an abandoned place horrible
Se hospedó 3 noches en julio de 2019
Respuesta de FMC el 10 jul. 2019
We regret that you have viewed our property in such light but can assure you that we acknowledge being in a forest setting all precautions are taken in regards to pest control and property management.

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Literally the worst property I stayed in on the entire island. Nothing works. Old facility. Hard to take a shower when the cold water knob doesn't work. Hard to sleep when the air conditioning won't cool. Staff is apathetic and slow. No amenities. Nothing works, nobody cares. Isolated. We booked two days, barely stayed 12 hours before we high-tailed it out of there. Pathetic.
Se hospedó 2 noches en junio de 2019

8/10 Bueno

Stephen

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic beach but rooms very tired and outdated. Few dining/bar facilities etc
Se hospedó 1 noche en junio de 2019
Respuesta de FMC el 8 jul. 2019
Thank you for your feedback. We appreciate hearing the views of our guests. We are happy to inform you that we are undergoing a refurbishing exercise of all accommodations to enhance the experience without losing the authenticity of Frenchman's. We take note of dining options. We do hope you will visit again soon and experience our improved property

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios
Insgesamt ist es eine wunderschöne Anlage, großzügig angelegte Parkanlage! Jede Villa steht für sich, so hat man keine unmittelbaren Nachbarn! Unsere Villa war sehr geräumig, alles da, was man braucht! Jedoch lässt der bauliche Zustand zu wünschen übrig! Hier besteht unbedingt Handlungsbedarf! Die Schiebetüren lassen sich nur mit erheblichem Kraftaufwand bewegen, das Warmwasser am Waschbecken im Bad lief nur tröpfchenweise und auf der Terrasse hätten wir uns bequemere Möbel gewünscht! In der Villa liefen uns mehrfach Kakerlaken über den Weg! Das Personal am Strand und der Strandbar ist sehr mit sich und ihren Mobiltelefonen beschäftigt! Der Strand könnte aufgeräumter sein (geharkt wird nicht)! So liegen schon morgens an diesem wunderschönen Strand u. a. Flaschen, Flaschenverschlüsse und Früchte (Nüsse) von den Bäumen herum!
Se hospedó 4 noches en junio de 2019
Respuesta de FMC el 8 jul. 2019
We regret your stay with us was not of the best experience and note your accounts of facilities, we will certainly investigate and ensure this reflection does not reoccur.

6/10 Aceptable

ALEXIA

Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
We stayed at a one bedrom villa for three nights. It was beautifull, clean and spacious. The whole place is really beautifull with a private beach and a river falling into the sea! But the villas have no internet access nor 3G by Digitel, as hot spots only worked at reception area and sometimes at the Great House. Also the window doors were very old and locking them was very difficult and took several minutes. Drawers were falling off as well as kitchenette's cupboards. Although the place was run down the service was helpfull and overall we enjoyed our stay.
Se hospedó 3 noches en enero de 2019

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The resort is pretty outdated, but is clean and the grounds are pristine. The cove is absolutely amazing and you can sit on that beach for days.
Se hospedó 2 noches en diciembre de 2018

6/10 Aceptable

Gerardo, Montego Bay

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Basic room for the price paid; basically you are charge for the location ...our rooms did not have hot water; they only provide cheap soap; breakfast very sub-par.
Se hospedó 1 noche en noviembre de 2018