6/10 Aceptable
Za H.
2 jul. 2024
Le gustó: Limpieza
Townhouse Casa Maria and Homevillas 360
Exceptional reviews of this place led us to it, but our experience was not exceptional. Check-In- House keys missing from keybox on arrival on very hot afternoon. Standing in the hot sun with our pile of luggage unable to enter was not welcoming; Essential amenity (air conditioning) not working- A very, very hot house awaited us but the A/C, controlled remotely, was not turned on for us. Waited many hot hours before it turned on, and then found A/C in one bedroom not working; Other minor negatives-two dirty dishes in cabinet, one bathroom shower fixed to mostly very hot water, hot water supply inadequate for a full house if jacuzzi is used, occasional whiff of sewer smells in ground floor hall and bedroom; we lit candles to manage.
Some of these negatives we would have overlooked had the hosting been premier. Yes the exceptionally generous welcome package that was stocked in the kitchen and fridge was wonderful! But apart from how to find the house and how to get in, there was zero personal effort in any communication about the house, house use guidance. To our A/C woes, no proactive offer of a fan(something we requested twice). Finally when we asked for consideration of compensation for the lack of an essential amenity during our stay, Homevillas 360 replied:-
“Are you looking for money now?” We solved your problem, you can't contact me with this, thank you and may life go well.”
So on hosting, impersonal,ending in somewhat rude note - Vrbo blocks review no.of words so
Za H.
Se hospedó 7 noches en junio de 2024