8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10
Part of the PHX Stays Luxe Collection — our portfolio of top-tier, design-forward homes curated for travelers who crave elevated spaces and boutique-hotel experiences in a private setting. • Sparkling Heated Pool (additional fees apply) • 8 Minutes to Old Town Scottsdale • Camelback Mountain Views from the kitchen window • 5 miles to Sky Harbor Airport • Dedicated Workspace • No checkout "chore" list! • Top-notch communication, from beginning through the end of your stay.
Once all pre-arrival forms have been received, you will receive a keyless code on the day of your arrival. Before, during, and after your stay, feel free to reach out to us at any time. We are dedicated to lightning-fast responses, and we will get back to you in minutes. During your stay, should you need any local recommendations, just drop us a line, and we’ll be happy to help! Otherwise, we will respect your privacy, leaving you to enjoy our beautiful space.
Enjoy all that Scottsdale/ Phoenix have to offer, including quiet tree-lined streets, close proximity to Old Town, golf courses, numerous spas, restaurants, bars, hiking, and sightseeing. Enjoy breathtaking views of Camelback Mountain from both the front yard and your kitchen window.
The Lilly is just 8 minutes to Old Town Scottsdale, 5 minutes to shopping and Camelback Mountain. This ~1600 sq. ft. beautiful home offers a convenient location close to dining, golf courses, pool clubs, nightlife, hiking trails, and shopping, while providing highly desired peace and quiet for your enjoyment.
✰Sky Harbor Airport - 5.6 miles ✰Old Town Scottsdale - 3.5 miles ✰Arcadia Park- 1 mile ✰Fashion Square Mall - 4 miles ✰The Biltmore Fashion Park - 4.3 mile ✰The Phoenician Golf Course/Spa/Report - 2.9 miles ✰Arizona Country Club - 2 miles ✰Desert Botanical Gardens- 4.7 miles
Once the rental agreement + guest verification have been signed, you will receive the keyless entry code on the day of your arrival.
CHECK IN: 4:00 PM CHECK OUT: 11:00 AM Unless prior arrangements have been made, late check-out after 11:00 will result in $150/hour fee. You will have access to the entire home except the owner's locked storage closet.
Fully Stocked w/ meticulous attention to detail
Sip your morning coffee on the front patio Adirondack chairs, which provide views of Camelback Mountain, while remaining tucked away in this quiet Arcadia Neighborhood. Enjoy a quick walk to OHSO for breakfast or a jog along the beautiful canal. After your jog, take a dip in the private swimming pool. An outdoor dining table provides seating for all. Additional lounge sitting areas are provided next to the pool where you can enjoy a beverage while basking in the glorious Arizona sunshine.
LIVING SPACE: Curl up on the modern sofa or one of the leather barrel chairs and play a game or watch a movie in the spacious living room. A 60" LED Smart TV allows for endless streaming possibilities. The living room has a stunning view of the pool and yard, so even while indoors, no experience will be missed!
KITCHEN: •Keurig + Drip Coffee Machine w/creamer and sweetener • Fully Stocked Kitchen • Storage Containers, mixing bowls, dish towels, sharp knives • High-end gas stove • Pots, pans and baking dishes, spices • Separate beverage fridge and a nugget ice dispenser • Oversized Kitchen Island with seating
LAUNDRY: Full-size stackable washer and dryer Laundry soap Iron and ironing board
BEDROOMS Master Suite 1: King Bed with designer touches Desk with pool views Luxurious linens An LED Smart TV completes the space. Private access to pool Private bathroom with walk-in shower
Bedroom 2: Master Suite 2 King Bed Smart TV The en-suite bathroom features a walk-in shower with glass barn doors and marble flooring.
Bedroom 3: Queen bed with trundle Smart TV
Bedroom 4: A kids dream (but also functions beautifully for adults too)! You’ll love the fun bunk beds which include: Full bed, twin bed and a twin trundle bed. Chill in the bean bag while watching your favorite show on your own smart TV.
BATHROOMS: Master Bath 1 with Walk-in Shower, eco-friendly toiletries, fluffy towels Master Bath 2 with Walk-in Shower, eco-friendly toiletries, fluffy towels Bathroom 3 with Tub/Shower Combo, eco-friendly toiletries, fluffy towels, generous counter space and marble mosaic tiling.
OUTDOOR: Pool heating available for an additional $125/day, heated up to 85F, 72-hour advance notice required. Day Bed for lounging BBQ with propane Dining Table Sitting Area Corn hole Pool loungers Pool Towels Outdoor Games Front Porch with 4 Adirondack chairs NOTE* There is no pool gate- children should be supervised at all times
• Pack and Play • High Chair
PARKING: We have a large circular covered driveway parking
HOUSE RULES & IMPORTANT INFORMATION Please take a moment to read through the following before booking. We want your stay to be enjoyable and stress-free for everyone.
🎉 NO PARTIES OR EVENTS- State law strictly prohibits parties or events at this property. This is a residential neighborhood, and we kindly ask all guests to be respectful of our neighbors. Quiet hours are observed from 10:00 PM to 7:00 AM. The home is equipped with Noise Aware, a noise monitoring device, which measures decibel levels only- it does not record audio or video. We will be notified if noise exceeds acceptable limits. Please be aware that violating local noise ordinances carries an initial fine of $2,000.
📷 SECURITY CAMERAS For the safety of guests and the property, we have a camera on the front of the home and back gate for security. There are no cameras inside the home.
✅ RENTAL AGREEMENT and GOVERNMENT ID – REQUIRED This property requires a rental agreement and a government-issued ID within 24 hours of booking. Your reservation is not confirmed until verification is completed. Access will not be provided without successful completion. As part of verification, guests will be asked to: • Submit a valid government-issued ID • Sign a Rental Agreement and Pre-arrival Form The ID must match the primary guest's name on the reservation.
⚠️ CANCELLATION POLICY RELATED TO VERIFICATION If you choose not to complete verification, please cancel your reservation yourself within 24 hours of booking to receive a full refund (if eligible under the cancellation policy). Refunds will not be issued for cancellations resulting from a refusal, delay, or failure to complete verification after that window. We are unable to cancel reservations on behalf of guests who do not complete this step. We appreciate your understanding and look forward to hosting you!
RULES: This is a NON-smoking home. No smoking of any kind, please. Pool heating available for an additional $125/day heated up to 83F, 72-hour advance notice required. We do not allow parties or events | Quiet hours from 10 p.m-7 a.m. No guests that are not on the reservation or otherwise approved. By booking this property, you are agreeing to our terms and house rules.
PETS: No pets without prior approval, including service animals. Please inquire for approval and fees. Unauthorized animals on the property will be fined $5,000 per violation plus any necessary deep cleaning/damage fees. $200 nonrefundable pet fee applies. We do not allow cats due to guest allergies.
SERVICE PROVIDERS: We’re committed to keeping each PHX Stays home in pristine condition so you can fully relax during your stay. From time to time, our trusted service providers (landscapers, pest control, etc.) may stop by to care for the property. These visits are scheduled carefully to minimize disruption, and they help ensure that everything stays beautiful and well-maintained for you and future guests.
COMPLIMENTARY ITEMS: When you stay in any of PHX Stays properties, you'll always be stocked with the luxury amenities to help you feel right at home! We provide high-speed Wi-Fi, smart TV's, fully stocked kitchens, complimentary coffee & tea, toiletries, luggage racks, and freshly laundered linens and towels. You'll also find a starter pack of toilet paper, paper towels, garbage bags, dish soap, dish pods, and laundry detergent. We provide top-notch communication, from the beginning through the end of your stay.
CONCIERGE SERVICES: We offer 24/7 on-demand Concierge Services. Extra fees apply for this service. It includes anything from restaurant reservations, special requests, in-home chef, amenity arrangements, mid-stay cleaning service, and more.
The Lilly is a PHX Stays property. Need different dates or something bigger? Click on our profile pic to check out our other nearby properties.
TPT License Number 21420296 STR Permit STR2024-005509
Conveniently located near: Phoenix Zoo 11 mins away Walmart 8 mins away Safeway 20 mins away Heard Museum 18 mins away Phoenix Convention Center 16 mins away Sky Harbor International Airport 16 mins away Footprint Center and Chase Field 16 mins away Piestewa Peak mins away Desert Botanical Garden 9 mins away Arizona State University 17 mins away Old Town Scottsdale 9 mins away State Farm Stadium 29 mins away Westworld & TPC of Scottsdale 30 mins away
Servicios en la propiedad
Piscina/spa
Piscina climatizada
Piscina privada
Internet
Disponible en la casa: wifi gratis
Aparcamiento y servicios de transporte
Aparcamiento en las instalaciones
Cocina
Cafetera y tetera
Frigorífico
Horno
Isla de cocina
Lavavajillas
Microondas
Placa de cocina
Tostadora
Vajilla y utensilios de cocina
Restaurante
Mesa de comedor
Dormitorios
4 dormitorios
Se proporcionan sábanas
Baño
3 baños
Se proporcionan toallas
Secador de pelo
Zonas comunes
Mesa de comedor
Entretenimiento
Juegos
Smart TV
Zonas al aire libre
Parrilla de barbacoa
Patio
Patio cercado
Servicios de lavandería
Lavadora
Lavandería
Espacios de trabajo
Despacho
Escritorio
Silla de despacho
Confort
Aire acondicionado
Calefacción
Mascotas
No se admiten mascotas
Características especiales/accesibilidad
Si tienes algún requisito de accesibilidad en particular, ponte en contacto con el alojamiento con la información que aparece en la confirmación que recibiste al reservar.
Acceso a la entrada bien iluminado
Alojamiento de una planta
Parqué en las zonas comunes
Alojamiento libre de humo
Servicios e instalaciones
Plancha o tabla de planchar
Actividades
Piscina climatizada
Medidas de seguridad
Detector de monóxido de carbono (el propietario ha indicado que hay un detector de monóxido de carbono en el alojamiento)
Detector de humo (el propietario ha indicado que hay un detector de humo en el alojamiento)
Botiquín
Extintor
Cerradura de seguridad
General
Artículos de higiene personal ecológicos
Baños con uso eficiente del agua
Duchas con uso eficiente del agua
Filtros de té y café reutilizables
Parte de la iluminación es LED
Reciclaje
Se utilizan productos de limpieza ecológicos
Tamaño de la unidad: 143 metros cuadrados
Propiedades similares
Papago Scottsdale by Reside, Trademark Collection by Wyndham
Scottsdale
Papago Scottsdale by Reside, Trademark Collection by Wyndham
Recibirás un correo electrónico del anfitrión con las instrucciones para hacer el check-in y el check-out.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.
Mascotas
No se aceptan mascotas
Niños y camas adicionales
Los niños son bienvenidos.
No se permiten fiestas ni eventos
No se permiten fiestas ni eventos grupales.
Información importante
Importante
Puede aplicarse un cargo por cada persona adicional, según la política de la propiedad.
Es posible que se solicite un documento de identidad con foto emitido por las autoridades gubernamentales, y una tarjeta de crédito, débito o depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden conllevar cargos adicionales.
No se permiten fiestas ni eventos grupales.
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
Las medidas de seguridad de la propiedad incluyen extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Vrbo, nuestro sitio asociado, administra este hospedaje. Recibirás un correo electrónico de Vrbo con un enlace que te llevará a tu cuenta de Vrbo, donde podrás cambiar o cancelar tu reservación.
Número de registro de propiedad: STR-2024-005509
Información de la zona
esta casa de vacaciones se encuentra en Camelback East, un área de Phoenix. Aquellos que deseen ir de compras pueden visitar Scottsdale Fashion Square y Biltmore Fashion Park, mientras que quienes quieran apreciar la belleza natural del área pueden ir a Montaña Camelback y Desert Botanical Garden. ¿Quieres asistir a un evento o partido? Échale un vistazo a lo que sucede en Chase Field o Mortgage Matchup Center. Visitar nuestra guía de viaje de Phoenix
Estación de metro de 38th Street - Washington: 7 minutos en auto
A. Internacional Sky Harbor (PHX): 10 minutos en auto
Restaurantes
McDonald's
3 min en auto
Circle K
15 min a pie
Chick-fil-A
18 min a pie
Chipotle Mexican Grill
3 min en auto
O.H.S.O. Eatery + nanoBrewery
10 min a pie
Preguntas frecuentes
¿Hay piscina en 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Sí, hay piscina en la propiedad. Podrás disfrutar de piscinas climatizadas.
¿Cuánto cuesta hospedarse en 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Al 20 jul. 2026, el precio más bajo encontrado por una noche de estadía para dos adultos en 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 el 18 ago. 2026 es de US$ 212, y no incluye impuestos ni cargos. El precio se basa en la tarifa por noche más baja encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 acepta mascotas?
No, la propiedad no acepta mascotas.
¿Cuánto cuesta el estacionamiento en 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Hay estacionamiento disponible en la propiedad.
¿A qué hora es el check-in en 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Check-out: 11:00.
¿Dónde se encuentra 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
En Camelback East, esta casa de vacaciones se encuentra a 3,9 km de Parque Papago y 4,8 km de Papago Golf Course. Montaña Camelback y Scottsdale Waterfront también se encuentran a 10 km.
Opiniones de 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10
Opiniones
Excepcional
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
We loved the location, & the layout of the bedrooms.
Mary J.
Se hospedó 3 noches en diciembre de 2025
Opinión verificada
10/10 Excelente
Craig F.
29 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Great location and clean property!
My family of 3 enjoyed staying here at the Lilly and everything was as advertised. Great communication with the property owner throughout the stay, too!
Craig F.
Se hospedó 4 noches en mayo de 2024
Opinión de un sitio asociado
10/10 Excelente
David H.
31 jul. 2024
Outstanding
Truly a great property with excellent, customer centricity.
David H.
Opinión verificada
10/10 Excelente
Marc E.
8 sept. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Awesome!
Marc E.
Se hospedó 14 noches en agosto de 2025
Opinión verificada
10/10 Excelente
Peri R.
19 mar. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Roomy Clean and Beautiful
Great place to stay in Arizona. It is roomy, and clean and provides nice amenities like coffee and everything else you need. We appreciated being able to stay in this great rental property. Thank you!
Peri R.
Se hospedó 2 noches en marzo de 2025
Opinión verificada
10/10 Excelente
Cindy C.
29 abr. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Wedding weekend
Great house in a great location! Worked out perfectly for our family.
Cindy C.
Se hospedó 4 noches en abril de 2024
Opinión verificada
10/10 Excelente
Thomas K.
12 mar. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
5 Stars
We had a great stay. The neighborhood was quiet and pleasant. The property manager was very attentive to our needs. Would recommend!
Thomas K.
Se hospedó 3 noches en marzo de 2025
Opinión verificada
10/10 Excelente
Rachael K.
14 may. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Getaway
Stop looking. Great place. You won’t be disappointed!
Rachael K.
Se hospedó 3 noches en mayo de 2025
Opinión verificada
10/10 Excelente
Dmitri M.
31 mar. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Enjoyed stay
Very nice property. Very clean and easy to communicate with host. Nice neighborhood close to shops and canal trail for exercise.
Dmitri M.
Se hospedó 5 noches en marzo de 2025
Opinión de un sitio asociado
10/10 Excelente
Kevin B.
16 ene. 2025
Great place !
We have rented from Phx Stays on multiple occasions at 2 different properties. They provide an excellent experience, thoughtful layout and amenities. Great neighborhoods, everything as advertised and more
Kevin B.
Opinión verificada
10/10 Excelente
Robert C.
11 nov. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Phoenix Wedding
This property was perfect for our situation. It had all the amenities and space we needed. The home was conveniently located in a nice, quiet neighborhood.
Robert C.
Se hospedó 4 noches en noviembre de 2023
Opinión verificada
10/10 Excelente
Kristen L.
2 mar. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Wonderful House
Super clean, has everything.
Kristen L.
Se hospedó 2 noches en enero de 2024
Opinión de un sitio asociado
10/10 Excelente
Audri K.
1 feb. 2024
Great spot!
Second year we’ve stayed here for our annual girls’ weekend. Comfortable and terrific location. It’s beautiful and very well maintained. The hosts are great! Easy from start to finish!
Audri K.
Opinión verificada
10/10 Excelente
Audri K.
1 feb. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Awesome spot to hang out!
We thoroughly enjoyed the house, neighborhood was terrific and host was lovely. It was just as advertised and more. Highly recommend for a group get together anytime!
Audri K.
Se hospedó 2 noches en enero de 2023
Opinión verificada
10/10 Excelente
Elizabeth T.
27 mar. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Perfect Property
We loved this house so much, and look forward to staying there again some day. It was so clean and well-appointed, and was just like in the photos. Property managers communicated well, answered our questions promptly.
Elizabeth T.
Se hospedó 4 noches en marzo de 2024
Opinión verificada
10/10 Excelente
Pamela H.
18 oct. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Perfect Spot
The home was lovely and well appointed. The location fit in well for our Phoenix plans and accommodated our group well. Host was very accessible for any questions. Pool was a bonus and the neighborhood was well kept and quiet.
Pamela H.
Se hospedó 2 noches en octubre de 2024
Opinión de un sitio asociado
10/10 Excelente
Michelle T.
8 oct. 2023
Best house ever!
Wow! We had an amazing stay at the Lilly! The house is absolutely gorgeous and the layout is perfect with all the bedrooms and bathrooms. The backyard is heavenly with so much space and the perfect size pool! This was really the best place we’ve ever stayed in AZ. Being in Arcadia was amazing and so close to everything. We can’t wait to be back!
Michelle T.
Opinión verificada
10/10 Excelente
Shakari D.
21 sept. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Wonderful gem!
Nice neighborhood and this place had everything!!! From coffee to laundry soap...spices, cooking supplies. Beds were very comfy and linens were top of the line.....Really so well done and perfectly equipped. Super friendly hosts! I can't recommend enough. Will definitely be back!
Shakari D.
Se hospedó 2 noches en septiembre de 2023
Opinión verificada
10/10 Excelente
Toni C.
12 jul. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Very nice house
The cleanliness was the best of any VRBO property we have rented. It was nice to have 2 bedrooms with ensuites for me and my sister. The kitchen and bathrooms were well stocked. The neighborhood was established and felt very safe. We enjoyed the backyard and appreciated the covered area with the fan as it was very hot there! Very nice and communicative owner!
Toni C.
Se hospedó 4 noches en junio de 2024
Opinión verificada
10/10 Excelente
Ginger A.
11 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Lovely, comfortable home
Such a great getaway with the family. My whole family met in Phoenix to celebrate my nieces graduation from law school. Jackie was very responsive whenever I had any questions. Also, at the last minute, she was happy to allow my dad to join our already big group. Everything was clean, organized, and comfortable. I’m so happy we ended up at this property.
Ginger A.
Se hospedó 4 noches en mayo de 2024
Opinión verificada
10/10 Excelente
Brian G.
23 ene. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Beautifully appointed home in convenient, established neighborhood
The Lilly met all of our needs for this trip. We spent a great family day by the pool. We cooked some foodie meals in the well-appointed kitchen. Hung out in the living room for games, movies and conversation. Jackie is a generous host. Beds linens decor lighting etc is all on point. We also loved the proximity to the airport, Scottsdale, Phoenix and many good restaurants
Brian G.
Se hospedó 4 noches en enero de 2024
Opinión verificada
10/10 Excelente
Bonnie L.
27 nov. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Great location, extra charge for heated pool
Outstanding house, kitchen, rooms etc. Beautiful back yard. Only weird thing is first line advertises house w heated pool but requires extra charge to turn heat on. Wasn’t expecting that. Great for families and easy to cook in well laid out kitchen
Bonnie L.
Se hospedó 5 noches en noviembre de 2023
Opinión verificada
10/10 Excelente
Ann M.
8 abr. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Perfect Arcadia Location
Lovely property in Arcadia that was perfectly close to everywhere we needed to go for a wedding at The Royal Palms Resort. VERY clean, and enough space for everyone not to feel crowded. The pool is lovely, not too shallow or too deep, and everything was easy to find/use. Our only glitch was needing to send photos of a broken shelf to our host but we got that all sorted quickly. It would be a great place to stay with children as well with two trundle beds plus bunk beds. Minutes from the Phoenix Zoo and Botanical Gardens, Sky Harbor, and food galore. Definitely recommend.
Ann M.
Se hospedó 5 noches en abril de 2024
Opinión verificada
10/10 Excelente
Kelly P.
11 jul. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Definitely coming back!
If you're looking for the perfect getaway in Phoenix, look no further than this stunning five-star! Our 2 week stay was nothing short of spectacular. The moment we walked in, we were greeted by a beautifully decorated interior that perfectly blended modern comfort with a touch of desert charm. The spacious living area was ideal for relaxing after a day of exploring, and the kitchen was fully equipped with everything we needed. Each bedroom was a serene retreat, offering plush bedding and ample space, making it feel like a home away from home. One of the highlights was the private outdoor space, complete with a sparkling pool and a cozy seating area perfect for evening gatherings under the stars. The location was also unbeatable, just a short drive from breathtaking hiking trails and vibrant downtown attractions. The hosts were attentive and went above and beyond to ensure our stay perfect. We truly can't recommend this rental enough; it exceeded all our expectations and made for an unforgettable vacation. We can't wait to return!
Kelly P.
Se hospedó 12 noches en junio de 2025
Opinión verificada
2/10 Terrible
Stephanie P.
5 mar. 2025
No le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Poor Communication & Lack of Transparency
We had to cancel our stay last minute due to a family emergency and immediately contacted both the owner and VRBO. Acknowledging that we were outside the cancellation policy, we inquired about rebooking for a future date with minimal penalty. The staff indicated that this might be possible and advised us to cancel the stay. However, I was unable to do so through the app and notified the host, who directed me to contact VRBO. VRBO confirmed they had emailed the host regarding the cancellation.When we later attempted to rebook, we were offered a 10% return client discount off the published price. Upon follow-up, the owner stated they had never received the cancellation. VRBO confirmed the email had been sent, but the staff did not acknowledge this. As a result, the stay was never officially canceled, and the owner lost the opportunity to rebook the property.While we understood the cancellation policy, the initial communication suggested some flexibility, which was not ultimately honored. Disappointing.