Casa entera

Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Galería de fotos de Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Refrigerador, microondas, horno, placa de cocina
Terraza o patio
4 habitaciones, escritorio y tabla de planchar con plancha
Una piscina climatizada
Smart TV, oficina

Opiniones

9,8 de 10
Excepcional

Casa entera

4 habitaciones3 bañosCapacidad para 10143 m²

Servicios principales

  • Piscina
  • Cocina
  • Lavadora
  • Secadora
  • Wifi gratuito
  • Aire acondicionado

Agrega fechas para ver los precios

Acerca de esta propiedad

Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

  • Part of the PHX Stays Luxe Collection — our portfolio of top-tier, design-forward homes curated for travelers who crave elevated spaces and boutique-hotel experiences in a private settings.
    • Sparkling Heated Pool (additional fees apply)
    • 8 Minutes to Old Town Scottsdale
    • Camelback Mountain Views from the kitchen window
    • 5 miles to Sky Harbor Airport
    • Dedicated Workspace
    • No checkout "chore" list!
    • Top notch communication, from beginning through the end of your stay.

    You will receive a keyless code. Before, during, and after your stay, feel free to reach out to us at anytime. We are dedicated to lightning fast responses and we will get back to you in minutes. During your stay, should you find yourself needing any local recommendations, just drop us a line and we’ll be happy to help! Otherwise, we will respect your privacy, leaving you to enjoy our beautiful space.

    Enjoy all that Scottsdale/ Phoenix have to offer, including quiet tree-lined streets, close proximity to Old town, golf courses, numerous spas, restaurants, bars, hiking and sight-seeing. Enjoy breathtaking views of Camelback Mountain from both the front yard and your kitchen window.

    The Lilly is just 8 minutes to Old Town Scottsdale, 5 minutes to shopping and Camelback Mountain. This ~1600 sq. ft. beautiful home offers a convenient location close to dining, golf courses, pool clubs, nightlife, hiking trails and shopping, while providing highly desired peace and quiet for your enjoyment.

    ✰Sky Harbor Airport - 5.6 miles
    ✰Old Town Scottsdale - 3.5 miles
    ✰Arcadia Park- 1 mile
    ✰Fashion Square Mall - 4 miles
    ✰The Biltmore Fashion Park - 4.3 mile
    ✰The Phoenician Golf Course/Spa/Report - 2.9 miles
    ✰Arizona Country Club - 2 miles
    ✰Desert Botanical Gardens- 4.7 miles

    Once the rental agreement + guest verification have been signed you will receive the keyless entry code.

    CHECK IN: 4:00 PM
    CHECK OUT 11:00 AM
    Unless prior arrangements have been made, late check out after 11:00 will result in $150/hour fee.
    You will have access to the entire home except the owners locked storage closet.


    Fully Stocked w/ meticulous attention to detail

    Sip your morning coffee on the front patio Adirondack chairs, which provide views of Camelback Mountain, while remaining tucked away in this quiet Arcadia Neighborhood. Enjoy a quick walk to OHSO for breakfast or a jog along the beautiful canal. After your jog, take a dip in the private swimming pool. An outdoor dining table provides seating for all. Additional lounge sitting areas are provided next to the pool where you can enjoy a beverage while basking in the glorious Arizona sunshine.

    LIVING SPACE:

    Curl up on the modern sofa or one of the leather barrel chairs and play a game or watch a movie in the spacious living room. A 60" LED Smart TV allows for endless streaming possibilities. The living room has a stunning view of the pool and yard so even while indoors, no experience will be missed!

    KITCHEN:

    •Keurig + Drip Coffee Machine w/creamer and sweetener
    • Fully Stocked Kitchen
    • Storage Containers, mixing bowls, dish towels, sharp knives
    • High end gas stove
    • Pots, pans and baking dishes, spices
    • Separate beverage fridge and a nugget ice dispenser
    • Oversized Kitchen Island with seating

    LAUNDRY:
    Full size stackable washer and dryer
    Laundry soap
    Iron and ironing board

    BEDROOMS
    Master Suite 1:
    King Bed with designer touches
    Desk with pool views
    Luxurious linens
    A LED Smart TV completes the space.
    Private access to pool
    Private bathroom with walk in shower

    Bedroom 2:
    Master Suite 2
    King Bed
    Smart TV
    The en-suite bathroom features a walk-in shower with glass barn doors and marble flooring.

    Bedroom 3:
    Queen bed with trundle
    Smart TV

    Bedroom 4:
    A kids dream (but also functions beautifully for adults too)! You’ll love the fun bunk beds which includes:
    Full bed, twin bed and a twin trundle bed.
    Chill in the bean bag while watching your favorite show on your own smart TV.

    BATHROOMS:
    Master Bath 1 with Walk in Shower, eco friendly toiletries, fluffy towels
    Master Bath 2 with Walk in Shower, eco friendly toiletries, fluffy towels
    Bathroom 3 with Tub/Shower Combo, eco friendly toiletries, fluffy towels, generous counter space and marble mosaic tiling.

    OUTDOOR:
    Pool heating available for an additional $125/day heated up to 85F, 48-hour advance notice required.
    Day Bed for lounging
    BBQ with propane
    Dining Table
    Sitting Area
    Corn hole
    Pool loungers
    Pool Towels
    Outdoor Games
    Front Porch with 4 Adirondack chairs
    NOTE*There is No Pool Gate

    • Pack and Play
    • High Chair

    PARKING: We have a large circular covered driveway parking



    HOUSE RULES & IMPORTANT INFORMATION

    Please take a moment to read through the following before booking. We want your stay to be enjoyable and stress-free for everyone.

    🎉 NO PARTIES OR EVENTS
    State law strictly prohibits parties or events at this property. This is a residential neighborhood, and we kindly ask all guests to be respectful of our neighbors. Quiet hours are observed from 10:00 PM to 7:00 AM.

    The home is equipped with Noise Aware, a noise monitoring device, which measures decibel levels only it does not record audio or video. We will be notified if noise exceeds acceptable limits. Please be aware that violating local noise ordinances carries an initial fine of $2,000.

    📷 SECURITY CAMERAS
    For the safety of guests and the property, we have a camera on the front of the home and back gate for security. There are no cameras inside the home.

    ✅ RENTAL AGREEMENT and GOVERNMENT ID – REQUIRED
    This property requires a rental agreement and a government issued ID within 24 hours of booking. Your reservation is not confirmed until verification is completed.

    Access will not be provided without successful completion.

    As part of verification, guests will be asked to:
    • Submit a valid government-issued ID
    • Sign a Rental Agreement and Prearrival Form

    The ID must match the primary guest name on the reservation.

    ⚠️ CANCELLATION POLICY RELATED TO VERIFICATION
    If you choose not to complete verification, please cancel your reservation yourself within 24 hours of booking to receive a full refund (if eligible under cancellation policy).

    Refunds will not be issued for cancellations resulting from a refusal, delay, or failure to complete verification after that window. We are unable to cancel reservations on behalf of guests who did not complete this step.

    We appreciate your understanding and look forward to hosting you!

    When you stay in any of PHX Stays properties you'll always be stocked with the luxury basics to help you feel right at home! We provide: High speed Wifi, Smart TV's, fully stocked kitchens, complimentary coffee & tea, toiletries, luggage racks and freshly laundered linens and towels. You'll also find a starter pack of toilet paper, paper towels, garbage bags, dish soap, dish pods, and laundry detergent.

    Top notch communication, from beginning through the end of your stay.
    The Lilly is a PHX Stays property.

    By booking our home you are agreeing to our house rules.

    Need different dates or something bigger? Click on our profile pic to check out our other nearby properties.

    CONCIERGE SERVICES:
    As part of the PHX Stays Luxe Collection, guests also enjoy access to our dedicated Concierge Team. We offer elevated add-ons like custom charcuterie boards, celebratory décor, romantic setups, fridge stocking, and private chef experiences — all designed to turn your trip into something extraordinary. (Advance notice required; fees apply.)

    SERVICE PROVIDERS:
    During your stay, you may encounter service providers who help with the maintenance and upkeep of our home. Below is the schedule.
    NOTE: days are subject to change


    TPT License Number 21420296
    STR Permit STR2024-005509

Servicios en la propiedad

Piscina/spa

  • Piscina climatizada
  • Piscina privada

Internet

  • Disponible en la casa: wifi gratis

Aparcamiento y servicios de transporte

  • Aparcamiento en las instalaciones

Cocina

  • Cafetera y tetera
  • Frigorífico
  • Horno
  • Isla de cocina
  • Lavavajillas
  • Microondas
  • Placa de cocina
  • Tostadora
  • Vajilla y utensilios de cocina

Restaurante

  • Mesa de comedor

Dormitorios

  • 4 dormitorios
  • Se proporcionan sábanas

Baño

  • 3 baños
  • Se proporcionan toallas
  • Secador de pelo

Zonas comunes

  • Mesa de comedor

Entretenimiento

  • Juegos
  • Smart TV

Zonas al aire libre

  • Parrilla de barbacoa
  • Patio
  • Patio cercado

Servicios de lavandería

  • Lavadora
  • Lavandería

Espacios de trabajo

  • Despacho
  • Escritorio
  • Silla de despacho

Confort

  • Aire acondicionado
  • Calefacción

Mascotas

  • No se admiten mascotas

Características especiales/accesibilidad

  • Si tienes algún requisito de accesibilidad en particular, ponte en contacto con el alojamiento con la información que aparece en la confirmación que recibiste al reservar.
  • Acceso a la entrada bien iluminado
  • Alojamiento de una planta
  • Parqué en las zonas comunes
  • Alojamiento libre de humo

Servicios e instalaciones

  • Plancha o tabla de planchar

Actividades

  • Piscina climatizada

Medidas de seguridad

  • Detector de monóxido de carbono (el propietario ha indicado que hay un detector de monóxido de carbono en el alojamiento)
  • Detector de humo (el propietario ha indicado que hay un detector de humo en el alojamiento)
  • Botiquín
  • Extintor
  • Cerradura de seguridad

General

  • Al menos un 80 % de la iluminación procede de LED
  • Artículos de higiene personal ecológicos
  • Baños con uso eficiente del agua
  • Dispositivos de ahorro de energía
  • Duchas con uso eficiente del agua
  • Filtros de té y café reutilizables
  • Reciclaje
  • Se utilizan productos de limpieza ecológicos
  • Tamaño de la unidad: 143 metros cuadrados

Propiedades similares

Políticas

Check-in

Hora de inicio del check-in: 16:00
Check-in sin contacto
Edad mínima para hacer el check-in: 21 años

Check-out

Check-out antes de la(s) 11:00

Instrucciones especiales para el check-in

Recibirás un correo electrónico del anfitrión con las instrucciones para hacer el check-in y el check-out.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Mascotas

No se aceptan mascotas

Niños y camas adicionales

Los niños son bienvenidos.
No se permiten fiestas ni eventos
No se permiten fiestas ni eventos grupales.

Información importante

Importante

Puede aplicarse un cargo por cada persona adicional, según la política de la propiedad.
Es posible que se solicite un documento de identidad con foto emitido por las autoridades gubernamentales, y una tarjeta de crédito, débito o depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden conllevar cargos adicionales.
No se permiten fiestas ni eventos grupales.
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
Las medidas de seguridad de la propiedad incluyen extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Vrbo, nuestro sitio asociado, administra este hospedaje. Recibirás un correo electrónico de Vrbo con un enlace que te llevará a tu cuenta de Vrbo, donde podrás cambiar o cancelar tu reservación.
Número de registro de propiedad: STR-2024-005509

Información de la zona

esta casa de vacaciones se encuentra en Camelback East, un área de Phoenix. Aquellos que deseen ir de compras pueden visitar Scottsdale Fashion Square y Biltmore Fashion Park, mientras que quienes quieran apreciar la belleza natural del área pueden ir a Montaña Camelback y Desert Botanical Garden. ¿Quieres asistir a un evento o partido? Échale un vistazo a lo que sucede en Chase Field o Mortgage Matchup Center. Visitar nuestra guía de viaje de Phoenix
Ver más casas de vacaciones en Phoenix
Mapa
Phoenix, AZ

Puntos de interés

  • Arizona Canal
    9 min a pie - 0.8 km
  • Arcadia Park
    19 min a pie - 1.6 km
  • Ice Chalet
    4 min en auto - 2.3 km
  • Centro de arte Shemer
    4 min en auto - 2.7 km
  • Biltmore Fashion Park
    9 min en auto - 6.0 km

Opciones de transporte

  • Estación de metro de 38th Street - Washington: 7 minutos en auto
  • A. Internacional Sky Harbor (PHX): 10 minutos en auto

Restaurantes

  • McDonald's
    3 min en auto
  • Chick-fil-A
    19 min a pie
  • Circle K
    15 min a pie
  • Starbucks
    3 min en auto
  • Chipotle Mexican Grill
    3 min en auto

Preguntas frecuentes

¿Hay piscina en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Sí, hay piscina en la propiedad. Podrás disfrutar de piscinas climatizadas.

¿Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Hay estacionamiento disponible en la propiedad.

¿A qué hora es el check-in en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Hora de inicio de check-in: 16:00.

¿A qué hora es el check-out en Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Check-out: 11:00.

¿Dónde se encuentra Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

En Camelback East, esta casa de vacaciones se encuentra a 1 km de Arizona Canal, y a 5 km de Parque Papago y Papago Golf Course. Tempe Town Lake (reserva) y Montaña Camelback también se encuentran a 10 km.

Opiniones de Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Opiniones

Excepcional

Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.
Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 24 de 26 opiniones
Evaluación: 8 - Bueno. 1 de 26 opiniones
Evaluación: 6 - Aceptable. 0 de 26 opiniones
Evaluación: 4 - Mediocre. 0 de 26 opiniones
Evaluación: 2 - Terrible. 1 de 26 opiniones

9,8

Limpieza

9,6

Ubicación

Opiniones

Opinión verificada

8/10 Buena

Mary J.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
We loved the location, & the layout of the bedrooms.
Se hospedó 3 noches en diciembre de 2025
Opinión verificada

10/10 Excelente

Marc E.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio
Awesome!
Se hospedó 14 noches en agosto de 2025
Opinión verificada

10/10 Excelente

Craig F.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Great location and clean property!

My family of 3 enjoyed staying here at the Lilly and everything was as advertised. Great communication with the property owner throughout the stay, too!
Se hospedó 4 noches en mayo de 2024
Opinión de un sitio asociado

10/10 Excelente

David H.

Outstanding

Truly a great property with excellent, customer centricity.
Opinión verificada

10/10 Excelente

Peri R.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Roomy Clean and Beautiful

Great place to stay in Arizona. It is roomy, and clean and provides nice amenities like coffee and everything else you need. We appreciated being able to stay in this great rental property. Thank you!
Se hospedó 2 noches en marzo de 2025
Opinión verificada

10/10 Excelente

Cindy C.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Wedding weekend

Great house in a great location! Worked out perfectly for our family.
Se hospedó 4 noches en abril de 2024
Opinión verificada

10/10 Excelente

Rachael K.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Getaway

Stop looking. Great place. You won’t be disappointed!
Se hospedó 3 noches en mayo de 2025
Opinión verificada

10/10 Excelente

Thomas K.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

5 Stars

We had a great stay. The neighborhood was quiet and pleasant. The property manager was very attentive to our needs. Would recommend!
Se hospedó 3 noches en marzo de 2025
Opinión verificada

10/10 Excelente

Dmitri M.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Enjoyed stay

Very nice property. Very clean and easy to communicate with host. Nice neighborhood close to shops and canal trail for exercise.
Se hospedó 5 noches en marzo de 2025
Opinión de un sitio asociado

10/10 Excelente

Kevin B.

Great place !

We have rented from Phx Stays on multiple occasions at 2 different properties. They provide an excellent experience, thoughtful layout and amenities. Great neighborhoods, everything as advertised and more
Opinión verificada

10/10 Excelente

Robert C.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Phoenix Wedding

This property was perfect for our situation. It had all the amenities and space we needed. The home was conveniently located in a nice, quiet neighborhood.
Se hospedó 4 noches en noviembre de 2023
Opinión verificada

10/10 Excelente

Kristen L.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Wonderful House

Super clean, has everything.
Se hospedó 2 noches en enero de 2024
Opinión de un sitio asociado

10/10 Excelente

Audri K.

Great spot!

Second year we’ve stayed here for our annual girls’ weekend. Comfortable and terrific location. It’s beautiful and very well maintained. The hosts are great! Easy from start to finish!
Opinión verificada

10/10 Excelente

Audri K.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Awesome spot to hang out!

We thoroughly enjoyed the house, neighborhood was terrific and host was lovely. It was just as advertised and more. Highly recommend for a group get together anytime!
Se hospedó 2 noches en enero de 2023
Opinión verificada

10/10 Excelente

Pamela H.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Perfect Spot

The home was lovely and well appointed. The location fit in well for our Phoenix plans and accommodated our group well. Host was very accessible for any questions. Pool was a bonus and the neighborhood was well kept and quiet.
Se hospedó 2 noches en octubre de 2024
Opinión verificada

10/10 Excelente

Elizabeth T.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Perfect Property

We loved this house so much, and look forward to staying there again some day. It was so clean and well-appointed, and was just like in the photos. Property managers communicated well, answered our questions promptly.
Se hospedó 4 noches en marzo de 2024
Opinión de un sitio asociado

10/10 Excelente

Michelle T.

Best house ever!

Wow! We had an amazing stay at the Lilly! The house is absolutely gorgeous and the layout is perfect with all the bedrooms and bathrooms. The backyard is heavenly with so much space and the perfect size pool! This was really the best place we’ve ever stayed in AZ. Being in Arcadia was amazing and so close to everything. We can’t wait to be back!
Opinión verificada

10/10 Excelente

Shakari D.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Wonderful gem!

Nice neighborhood and this place had everything!!! From coffee to laundry soap...spices, cooking supplies. Beds were very comfy and linens were top of the line.....Really so well done and perfectly equipped. Super friendly hosts! I can't recommend enough. Will definitely be back!
Se hospedó 2 noches en septiembre de 2023
Opinión verificada

10/10 Excelente

Toni C.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Very nice house

The cleanliness was the best of any VRBO property we have rented. It was nice to have 2 bedrooms with ensuites for me and my sister. The kitchen and bathrooms were well stocked. The neighborhood was established and felt very safe. We enjoyed the backyard and appreciated the covered area with the fan as it was very hot there! Very nice and communicative owner!
Se hospedó 4 noches en junio de 2024
Opinión verificada

10/10 Excelente

Ginger A.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Lovely, comfortable home

Such a great getaway with the family. My whole family met in Phoenix to celebrate my nieces graduation from law school. Jackie was very responsive whenever I had any questions. Also, at the last minute, she was happy to allow my dad to join our already big group. Everything was clean, organized, and comfortable. I’m so happy we ended up at this property.
Se hospedó 4 noches en mayo de 2024
Opinión verificada

10/10 Excelente

Brian G.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Beautifully appointed home in convenient, established neighborhood

The Lilly met all of our needs for this trip. We spent a great family day by the pool. We cooked some foodie meals in the well-appointed kitchen. Hung out in the living room for games, movies and conversation. Jackie is a generous host. Beds linens decor lighting etc is all on point. We also loved the proximity to the airport, Scottsdale, Phoenix and many good restaurants
Se hospedó 4 noches en enero de 2024
Opinión verificada

10/10 Excelente

Bonnie L.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Great location, extra charge for heated pool

Outstanding house, kitchen, rooms etc. Beautiful back yard. Only weird thing is first line advertises house w heated pool but requires extra charge to turn heat on. Wasn’t expecting that. Great for families and easy to cook in well laid out kitchen
Se hospedó 5 noches en noviembre de 2023
Opinión verificada

10/10 Excelente

Kelly P.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Definitely coming back!

If you're looking for the perfect getaway in Phoenix, look no further than this stunning five-star! Our 2 week stay was nothing short of spectacular. The moment we walked in, we were greeted by a beautifully decorated interior that perfectly blended modern comfort with a touch of desert charm. The spacious living area was ideal for relaxing after a day of exploring, and the kitchen was fully equipped with everything we needed. Each bedroom was a serene retreat, offering plush bedding and ample space, making it feel like a home away from home. One of the highlights was the private outdoor space, complete with a sparkling pool and a cozy seating area perfect for evening gatherings under the stars. The location was also unbeatable, just a short drive from breathtaking hiking trails and vibrant downtown attractions. The hosts were attentive and went above and beyond to ensure our stay perfect. We truly can't recommend this rental enough; it exceeded all our expectations and made for an unforgettable vacation. We can't wait to return!
Se hospedó 12 noches en junio de 2025
Opinión verificada

10/10 Excelente

Ann M.

Le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Perfect Arcadia Location

Lovely property in Arcadia that was perfectly close to everywhere we needed to go for a wedding at The Royal Palms Resort. VERY clean, and enough space for everyone not to feel crowded. The pool is lovely, not too shallow or too deep, and everything was easy to find/use. Our only glitch was needing to send photos of a broken shelf to our host but we got that all sorted quickly. It would be a great place to stay with children as well with two trundle beds plus bunk beds. Minutes from the Phoenix Zoo and Botanical Gardens, Sky Harbor, and food galore. Definitely recommend.
Se hospedó 5 noches en abril de 2024
Opinión verificada

2/10 Terrible

Stephanie P.

No le gustó: Limpieza, check-in, comunicación, ubicación, veracidad del anuncio

Poor Communication & Lack of Transparency

We had to cancel our stay last minute due to a family emergency and immediately contacted both the owner and VRBO. Acknowledging that we were outside the cancellation policy, we inquired about rebooking for a future date with minimal penalty. The staff indicated that this might be possible and advised us to cancel the stay. However, I was unable to do so through the app and notified the host, who directed me to contact VRBO. VRBO confirmed they had emailed the host regarding the cancellation.When we later attempted to rebook, we were offered a 10% return client discount off the published price. Upon follow-up, the owner stated they had never received the cancellation. VRBO confirmed the email had been sent, but the staff did not acknowledge this. As a result, the stay was never officially canceled, and the owner lost the opportunity to rebook the property.While we understood the cancellation policy, the initial communication suggested some flexibility, which was not ultimately honored. Disappointing.
Se hospedó 4 noches en febrero de 2025