Dear Marco, Thank you for taking the time to provide feedback about your stay at Extended Stay America. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to Phoenix.Sincerely,Hotel Management

Dear Guest, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit..Sincerely, Hotel Management

Dear Alexia, Thank you for reviewing your stay with us. We deeply regret the disappointing experience you had with our staff during check-in. Providing exceptional customer service is our goal, and we apologize for falling short. We appreciate your feedback and will address this matter to ensure a more welcoming and efficient registration process for our guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to offer you a more positive stay in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Cesar, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved in your room and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and updated. Considering our price, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Feliciano, We are pleased to read that your overall stay with us was pleasant and that our location was perfect for your visit. We are glad our well-maintained and comfortable property met your expectations. We aim to deliver an exceptional experience for our guests; therefore, we want to apologize for any service concerns you experienced and about the breakfast. We have shared your review with our team and are grateful for your patience. Thank you for your honest feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear OSCAR, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Lorena, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Thank you for your review. Although you liked our friendly service, we are sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. We value your comments and hope to see you again soon for a better experience. Sincerely, Hotel Management

Esmeralda, thank you for sharing your concern. Our top priority is the safety and security of our guests and employees so we are sorry to know that you felt unsafe here. Kindly note, our team is well trained to handle any situation and maintain a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Dear Dayana, Thank you for being our guest and for your valuable feedback. We are truly sorry your visit was not the positive experience you deserve. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

Dear Ricardo, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Marlo, Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Charzay, Thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. Please know we welcome you to reach out to our front desk anytime to make the most of your stay; we are always here to help! It was a pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management

Dear Alejandro, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. We will address these concerns appropriately. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experiences on your next visit.Sincerely,Hotel Management

Dear Leona, Thank you for taking the time to tell us about your visit. We regret to hear that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Your insight is invaluable as we strive to improve our guests' experiences. We hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management

Dear Mary, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for your challenges and for not meeting your expectations. Rest assured, we will address these issues diligently, as we are committed to continual improvement to ensure a pleasurable experience for all our guests. Additionally, we strive to maintain competitive rates in line with those of other establishments in the area and wish to note that published prices may fluctuate daily based on average room demand. We look forward to welcoming you back to provide the elevated experience you deserve.Sincerely,Hotel Management

Dear Ingrid, We appreciate you taking the time to share your feedback with us. Our goal is to deliver exceptional service consistently, and we apologize if we fell short of your expectations. Rest assured, your comments have been passed on to our team, and we are dedicated to making the necessary improvements to elevate the quality of our service for all our guests. We are eager to have the opportunity to provide you with the level of hospitality you deserve during your next trips to our city.Sincerely,Hotel Management

Dear Shannon, Thank you for sharing your experience with fellow travelers. We're glad you appreciated the kitchen, which is ideal for families and larger groups. However, we regret any inconvenience caused by the condition of the carpet and the odor in your room. Our guests deserve a fresh, clean suite; we regret falling short. We will share your comments with the housekeeping team to ensure thorough cleaning. We hope you'll consider staying with us again, and we'll strive to provide a more enjoyable experience overall.Sincerely,Hotel Management

Dear Katy, Thank you for your review. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is invaluable to us, and we assure you that we are taking immediate steps to address the issues you mentioned, particularly regarding the cleanliness and condition of the room. We understand your frustration and regret that we fell short of your expectations. We hope you will give us another chance to provide you with a superior experience in the future. Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to share your review. We're pleased you found the bed comfortable and enjoyed our well-maintained pool area, grounds, and lobby. However, we apologize for any inconvenience caused by the condition of the room and facilities. Your comments regarding the carpet, bathroom, and kitchen are noted, and we will work diligently to address these issues. Guest satisfaction is our top priority, and we are committed to constantly improving our accommodations and facilities. Thank you for sharing your observations, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing our hotel. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing that the suites did not meet your expectations, particularly regarding the table and cleanliness issues. Please rest assured that we take your feedback seriously and will address these concerns with the relevant teams to ensure improvements and enhance guest satisfaction. Your comfort is important to us, and we appreciate you bringing these concerns to our attention. We hope to provide you with a more satisfactory experience in the future. Thank you again for your feedback.Sincerely,Hotel Management

Dear Juan, Thank you for sharing your review about your recent visit. We apologize for the inconvenience caused by the noise and cleanliness issues and regret any delay during check-in. We will address these concerns with the relevant teams to ensure improvements are made. Additionally, we understand the importance of starting your day with a good breakfast, and we will consider your feedback for future enhancements to our breakfast offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Donna, Thank you for sharing your experience at Extended Stay America. We are delighted to hear that you enjoyed our hospitality, and we appreciate you highlighting our convenient location near the airport. We value your business and hope that you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management

Dear Christine, Thank you for your recent stay at our hotel. We apologize for the disappointing experience during your stay. Your feedback is concerning, and we're addressing the cleanliness issues and odor immediately. We're reviewing our photos to ensure accuracy and implementing measures to maintain a pleasant environment throughout the hotel. Regarding the bedding, we'll ensure all rooms are adequately stocked. We're also revising our breakfast offerings to better meet expectations. Your comfort and satisfaction are paramount, and we regret any inconvenience. Please accept our sincerest apologies. Should you reconsider staying with us, we're committed to providing a superior experience. Sincerely,Hotel Management

Dear TERRENCE, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Joe, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Pat, Thank you for being our guest and sharing your feedback. We aim to offer our guests clean, comfortable, and well-maintained suites. Therefore, we apologize for falling short of meeting these expectations during your stay. We will address this issue with our team and take the necessary steps to ensure it does not happen again. We hope you will give us another chance to demonstrate the flawless and outstanding experience you deserve.Sincerely,Hotel Management

Dear Ariana, We apologize for the inconvenience you experienced during your stay. Our guests' comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We take cleanliness and maintenance seriously, and your feedback will be addressed promptly to ensure improvements. We appreciate your understanding and will work diligently to provide a more enjoyable experience for all our guests in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Sonya, We appreciate you taking the time to share your experience with us. We are glad your overall stay was pleasant and that you liked our accommodations. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future. Sincerely,Hotel Management

Dear Elise, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we will address this with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely,Hotel Management

Dear Carissa, Thank you for sharing your review with us. We always strive to provide our guests with a satisfying experience in every aspect. Therefore, we were disappointed to learn that the sofa bed in your room was uncomfortable and that we failed to provide you with the flawless stay that you deserved. Since receiving your feedback, we have taken appropriate measures to address these issues. Our team is dedicated to ensuring that every room is immaculate and welcoming. We hope that you will consider staying with us again so that we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Lynette, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city for your business.Sincerely,Hotel Management

Dear Lucia, Thank you for choosing to stay at our hotel recently. We would like to apologize for not meeting your expectations during your visit. Our staff is devoted to ensuring that all our guests have a fantastic stay, so we are sorry that we failed to provide you with this level of hospitality. We hope that you will give us another chance in the future so we can demonstrate our commitment to providing you with the outstanding experience you deserveSincerely,Hotel Management

Dear Gabriele, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the lack of linen for the sofa bed. Providing a comfortable stay is our priority, and we regret that we fell short in this instance. Your comments are valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management