Hoteles en Pen

"Perfect"

"I felt ripped off by the room offered after I reserved for a 'bay view.' The fault may be IHG's, or this hoteles web site, or mine, for being inadequately attentive. I'll describe what I remember and what I got, and let readers decide. My receipt shows that I booked and paid for: "Habitación clásica, 1 cama de matrimonio grande, vistas a la bahía" Marine Drive and the hotel face Back Bay, which is pretty large. I assumed that I'd open the curtains to a full view of the water. I'll try to upload an .mp3 to show what I saw when I opened the curtains. Yes, I could see the bay ... by sitting on one corner of one couch. What I saw the rest of the time was a homely building across the street. The IHG web site distinguishes between classic "bay view" and premium "sea view" rooms, and includes accurate photos. The hoteles site lists different prices for rooms with 'vistas a la bahía' and 'vistas al mar,' with much smaller photos. I'll guess that other travelers assume that 'bay view' means opening the windows to a full sight of Back Bay. The description and pictures aren't adequate. Bookers of 'bay view' rooms should be forewarned that they'll get about what I got. I had trouble regulating the temperature, and heard some noise from other guests through the walls, but the hotel is still excellent in other respects. All service staff were first rate, courtesy personified; I felt particularly impressed by one who wanted to share her love for Indian food with diners. "

"Very good."

"La alberca piso 6 ocupada 2 dias seguidos para evento privado y no pudimos usarla, INJUSTO PARA LOS QUE SOMOS HUÉSPEDES "

"Bad customer service "

"Increíble la experiencia Oberoi"