We stayed at this property 28/2/17 to 2/01/18. We had no formal face to face communication with the owner or a tour of the house when we arrived which was very poor considering they advised they would do this, AND they were located just downstairs underneath the property (which they also don't advertise).
Property seemed to need a lot of work, and very dusty. Not enough towels were left for us to use, there was 6, and there was 10 of us.
Not one complimentary toilet roll was left and we had to find a supermarket open late at night to get supplies.
As you can see from the picture the home has hard wooden flooring, and yet we were emailed (not spoken to) constantly asking us to keep the noise down due to the feet hitting on the hard floor which was inevitable.
But then they themselves held a party with load music and noise with no consideration for us, which was hypocritical as they were asking us to be quiet at every moment (p.s there was 10 of us staying in the home, this is very difficult to minimise but we did our best.
The first time we used the toilet (which was not equipped with even one roll of toilet paper)the toilet overflowed and leaked downstairs, to which they came up and have up a mop, still no formal communication. This leak downstairs was obviously due to the lack of drainage in the bathroom area as there was no drain on the floor and the water had nowhere to drain to. An existing issue in the property.
The TV in the lounge area NEVER worked, didn't even turn on once. When the owner came to use one of their fold up beds we reported the fault and he tried to fix it saying it was a cord issue. He could not get it to work so just told us to use one of the Tvs in the bedrooms.
Within 24 hours we had received an email claim for insurance on the tv and leak in the bathroom floor stating it was our "accidents" and they were being claimed. We could not believe the audacity of the owners, the TV fault and the drainage issue were both EXISTING problems and they were claiming insurance damage on our stay before we had even left!!!
Overall we were so unhappy. We have used homeaway, stayz & other rental websites many times and have always had exceptional stays & been very happy, but this was very unacceptable and disappointing. We are very easy going travellers.
As a result we left a day earlier (due out the 3rd) as we just could not believe the inhospitality and rudeness.
Do not recommend this property to anyone wanting to stay in the area
