Ropa de cama de alta calidad y minibar

Opiniones sobre Hotel Residence Foch

4 out of 5
Hotel Residence Foch
10 Rue Marbeau, Paris, Paris

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 391 de 664 opiniones" "
Evaluación: 8 - Bueno. 211 de 664 opiniones" "
Evaluación: 6 - Aceptable. 33 de 664 opiniones" "
Evaluación: 4 - Mediocre. 14 de 664 opiniones" "
Evaluación: 2 - Terrible. 15 de 664 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,0/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sergio

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
The Hotel is in a nice and quiet zone near 2 subway stations. The room is big and with natural light. The personal is very kind and helpful. We spent 6 nights and the first night the room was very cold because the calefaction didnt work it was fixed the next day but the we couldnt use the air conditioner only calefaction. The room wasn't clean as expected there were a lot of dust in the towel warmer and in the foldable bed. Also in the corners of the room there was a lot of dust and human hair not from us. We are returning next monday and we expect not having this issues again. We also are in our 10th anniversary and they didn't even have a minimum detail with us. In the front desk they told us we should have told them but we did in the form they send before check in.
Se hospedó 6 noches en abril de 2024

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel está situado en una zona residencial, lo que da una sensación de tranquilidad y seguridad. Las estaciones del metro están a unas cuadras y llevan a todos los lugares de forma relativamente sencilla. El personal es sumamente amable y atento.
Se hospedó 4 noches en julio de 2022
Respuesta de Alexandra el 10 ago. 2022
Estimada Maria, Muchísimas gracias por su comentario tan gentil! Estamos muy contentos de que hayan podido disfrutar de su estancia, de nuestro equipo amable y eficaz, y de la situación de hotel cerca de 2 líneas del metro y del Arco de Triunfo. Estaremos honrados de poder recibirles nuevamente en nuestro hotel. Un saludo cordial, Alexandra, Shift Leader

10/10 Excelente

Chuy, Oaxaca Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel bonito, muy limpio
Hotel no en el centro de Paris, pero muy cerca de una estación del metro, 4 miinutos caminando. Las habitaciones limpias y muy comodas
Se hospedó 1 noche en marzo de 2018
Respuesta de Yuleide el 17 mar. 2018
Estimado Señor , Gracias por tomarse el tiempo para escribirnos este encantador comentario sobre su estancia y nuestro establecimiento. Fue un placer darle la bienvenida al Hotel Residence Foch. Atentamente,

10/10 Excelente

Norely, Monterrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente!!!!
A pasos de la avenida Foch, el hotel se encuentra en una de las zonas más exclusivas de Paris. Los alrededores son increíbles y muy parisinos (con sus balcones y flores). El hotel por fuera es una simple entrada a uno de los edificios pero por dentro está increíble el ambiente "cozy", el staff te atiende muy bien y hablan muchos idiomas. Las habitaciones están EXCELENTES, EQUIPADAS y MUY AMPLIAS, no necesitarás pedir nada extra (almohadas, cobijas, etc.) A parte que tendrás una excelente vista desde tu balcón. Ojo: la ubicación no es muy céntrica ya que para llegar a alguna estación Charles de Gaulle - Étoile (arco del triunfo) hay que caminar al menos 10 minutos, es zona segura por lo que nunca tuvimos problema por caminar por la noche. DEFINITIVAMENTE volvería a hospedarme en el hotel Residence Foch
Se hospedó 1 noche en enero de 2018
Respuesta de Deisy el 19 ene. 2018
Estimado señor y señora, Gracias por su comentario. Es un grand placer poder hablar diferentes idiomas con nuestros clientes . Espero darle una buena bienvenida en su próxima visita a París. Aqui le esperamos :) Cordialemente. Deisy

6/10 Aceptable

Carlos

Le gustó: Limpieza
Hotel poco comodo para ir de turista aunque cerca del metro. me pareció que en un analisis precio calidad es caro para lo q ofrece. buena atencion. buen desayuno
Se hospedó 5 noches en diciembre de 2017
Respuesta de Yuleide el 17 ene. 2018
Estimado señor, Gracias por tomarse el tiempo de dejarnos un comentario. Atentamente,

10/10 Excelente

Yubani, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien
Todo bien! Recomendable sobre todo por las habitaciones
Se hospedó 1 noche en octubre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación

8/10 Bueno

Juan Pablo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradable y comodo

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Carlos, Colombia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Que excelente opcion!
Servicio de primera , ubicación magnífica cerca del arco del triunfo, un barrio tranquilo , pero a la vez accesible , muy cerca de la estación del tren , las personas que lo atienden muy disponibles , las habitaciones aunque no son muy grandes estan en excelente estado limpias, tuvimos una con balcón y con una vista parcial de la torre Eiffel , en general una magnífica elección .

10/10 Excelente

Gabriela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

matt, bcn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
To do excelente
Mono Bien ubicado Super limpio

8/10 Bueno

Bassem

Nice quite location, spacious room,
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Residence Foch el 24 abr. 2024
Dear Mr.Bassem,We're delighted to hear that you enjoyed our quiet location and spacious room! Providing a serene atmosphere and ample space for our guests is always our aim. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back in the future.Best regards,Samia

2/10 Terrible

Allison

Se hospedó 1 noche en abril de 2024
Respuesta de Alexandra el 13 abr. 2024
Dear Allison, as you didnt come to the hotel your reservation is registered as no show. Why would you give us this rating if you were not present at the hotel ? In order to understand what happened would you please contact the hotel, as we dont hace your contact details. Kind regards, Alexandra

4/10 Mediocre

Paolo

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
struttura datata con camere molto piccole
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Residence Foch el 28 mar. 2024
Dear Valued guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the size of our rooms. Your comments are valuable to us as we continually strive to improve our services. We want to inform you that we have renovations planned very soon, which we hope will enhance your future experience. We look forward to the opportunity to welcome you back.Best regards,Samia, the foch team

10/10 Excelente

Frank, Kansas City

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Residence Foch el 16 abr. 2024
Dear Frank,Thank you for taking the time to leave us a 5/5 review on Expedia! We are thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction means the world to us, and we are delighted that you enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Best regards, Samia

10/10 Excelente

Cherie

Viajó con su familia, Viajó en grupo
Se hospedó 3 noches en diciembre de 2023
Respuesta de Alexandra el 6 feb. 2024
Merci infiniment, Cherie, pour votre note parfaite de 5 sur 5 sur Expedia ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien à vous,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Alexandra el 6 feb. 2024
Cher client, Merci infiniment pour votre note parfaite de 10 sur 10 ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien à vous,

2/10 Terrible

Rachelle

Viajó con su familia
No le gustó: Personal y atención
Very bad experience. They moved us to a 3 star hotel without even informing us in advance. They said that there is a technical problem with our room only having no water. I asked for the same 4 star hotel replacement but she said there is none available at the price I paid for (of course it is a last minute booking vs what I paid for 3 months ago). She said my option was a refund or to be moved to the 3 star hotel which happens to be owned by the same company. So either option leaves me short handed. The lady was not even sympathetic to our situation and sounded very condescending. I will never book with this hotel again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Alexandra el 8 feb. 2024
Dear guest,We apologize for the inconvenience during your recent stay. Due to a technical issue, we relocated you to a hotel on Champs Elysées. While our intention was to provide a suitable alternative, we regret any miscommunication that occurred during this process. Your feedback is valuable, and we'll address these concerns to enhance our service. We hope to have the chance to welcome you back in the future.Best regards,

6/10 Aceptable

Marissa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Alexandra el 6 feb. 2024
Chère Marissa,Merci d'avoir partagé votre avis sur Expedia. Nous prenons en compte vos commentaires pour améliorer nos services. N'hésitez pas à nous contacter si vous avez des suggestions ou des préoccupations spécifiques. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience qui répondra pleinement à vos attentes.Bien à vous,

10/10 Excelente

Peter

Se hospedó 1 noche en octubre de 2023
Respuesta de Alexandra el 1 dic. 2023
Thank you very much Peter ! We are happy you have rated your stay 5 / 5 ! We will be glad to see you back at Foch****.

2/10 Terrible

Samih

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Residence Foch el 1 abr. 2024
Dear valued guest,Thank you so much for taking the time to leave a review about your experience! Your feedback is invaluable to us, and we're thrilled to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back again very soon for another equally enjoyable experience. Once again, thank you for your trust and support!Best regards,Samia, the foch team

6/10 Aceptable

Philippe kouadio

Viajó por negocios
Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023
Respuesta de Thibaut - Directeur el 26 sept. 2023
Cher Monsieur Kouadio,Nous vous remercions d'avoir choisi l'hôtel Résidence Foch pour votre séjour parisien. Nous regrettons de ne pas avoir pu vous satisfaire pleinement lors de votre expérience chez nous. Qu'auriez vous souhaiter avoir pour mériter un 10/10; note très importante pour les équipes?A votre disposition,

8/10 Bueno

joelle, metz

Le gustó: Limpieza, personal y atención
Personnel sympathique Bien situé, au calme Un petit rafraîchissement serait à prévoir
Se hospedó 2 noches en agosto de 2023
Respuesta de Alexandra el 6 sept. 2023
Bonjour Joelle, merci pour cette belle note. Nous serons ravis de vous revoir à l'hôtel. Bien à vous,

10/10 Excelente

Xi

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location, only a few minutes walk to the metro stations. The neighborhood is also very safe, and I don’t feel any uncomfortable walking from the station back to hotel after midnight. Very friendly staff. Book the suite and it’s beyond my expectations for the price.
Se hospedó 3 noches en agosto de 2023
Respuesta de Alexandra el 31 ago. 2023
Dear Mr Xi, Thank you so much for a nice comment ! This is true, this area of Paris is very safe! It's always nice to know that we've lived up to your expectations. Parisian Regards,

10/10 Excelente

ROBERTO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023
Respuesta de Alexandra el 31 ago. 2023
Dear Roberto, Thank you for the high rating ! We are happy that you rated us 10 out of 10 ! We will be very happy to see you soon again. Parisian Regards,

10/10 Excelente

Wiley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Service Good Location
The hotel’s location is close to the M1 metro station, many cafes and patisseries, and Arc de Triumph. All within a 10 to 20 minute walk from the hotel. The staff service was excellent. When we arrived, we were surprised to find that the top floor room required us to climb two flights of stairs above where the elevator stopped and that the coffee maker was not working. The next morning the hotel manager volunteered to move us to another nicer room on a lower floor. They had our luggage moved by the time we returned from site seeing. Could not ask for better service.
Se hospedó 5 noches en julio de 2023
Respuesta de Alexandra el 7 ago. 2023
Dear Wiley, Thank you so much for your great comment! It is always our honor to serve our quests the best way we could. Thank you for appreciating our service and location. We would be very happy to see you again soon. Parisian Regards, Front Desk Manager

10/10 Excelente

Tsz Ben Benson

Se hospedó 1 noche en agosto de 2023
Respuesta de Alexandra el 6 sept. 2023
Dear Mr Benson, thank you for this high rating!. We look forward to seeing you again at the hotel.

10/10 Excelente

junyong

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Alexandra el 2 ago. 2023
Dear Junyong, Thank you for a 10 / 10 ! We are greatful and would be happy to see you again. Front Desk

10/10 Excelente

Gregory

Se hospedó 4 noches en julio de 2023
Respuesta de Alexandra el 18 jul. 2023
Merci Gregory! Nous sommes ravis que vous nous notez 10/10 !

6/10 Aceptable

THIERRY

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en junio de 2023
Respuesta de Alexandra el 29 jun. 2023
Bonjour Thierry, Merci d'avoir pris le temps pour évoluer notre hôtel ! Bien à vous,

10/10 Excelente

Elina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Alexandra el 30 jun. 2023
Dear Elina, Thank you very much for this excellent rating! We will be happy to welcome you again at Foch. Parisian Regards,

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2023
Respuesta de Alexandra el 29 jun. 2023
Thank you so much for such a high rating ! We will be happy tro welcome you again soon. Parisian Regards

8/10 Bueno

Allison R., Englewood

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful find! Clean, quiet, charming and very good value. The staff was approachable and quite gracious to us.
Se hospedó 1 noche en mayo de 2023
Respuesta de Alexandra el 29 jun. 2023
Dear Allison, Thank you so much for your kind comment. We really appreciate you taking time to share your experience with us. We are delighted to know that you have appreciated our exceptional reception team that all our clients love. We look forward to welcoming you again in the future!

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en mayo de 2023
Respuesta de Alexandra el 29 may. 2023
Dear Allison, Thank you very sincerely for taking the time to share your impressions following your stay at Résidence Foch. We are delighted to learn that you had a pleasant stay with us, and have especially appreciated our friendly team! We were happy to share your impressions with our teams who are delighted to have contributed to the success of your recent visit. Hoping to have the pleasure of welcoming you back to Residence Foch soon. Alexandra, Front Desk Manager

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mostly 5/5. Cleaning of rooms is done late in the afternoon, which is an inconvenience if you want an afternoon snooze in a clean room. Coffees, shower gels, and shampoos were not adequately replenished for a family of four. Otherwise, 5/5. Go and enjoy your stay.
Respuesta de Sonia el 16 abr. 2023
Dear Melissa,Thank you for your stay at Hôtel Residence Foch and for your words.We are happy to learn that you enjoyed your stay with us The rooms are cleaned between 9:00am and 5:00pm, next time do not hesitate to call the reception to give us your preferred timeUsually the products are arranged for the number of people on the reservation. We apologize for it We hope to welcome you again :)Best Regards,

10/10 Excelente

MEHMET EMRE

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en marzo de 2023
Respuesta de Randria H el 6 abr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

8/10 Bueno

Alain

Se hospedó 1 noche en marzo de 2023
Respuesta de Randria H el 6 abr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

10/10 Excelente

Caroline

Se hospedó 1 noche en febrero de 2023
Respuesta de Randria H el 6 abr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

10/10 Excelente

ALI

Se hospedó 1 noche en febrero de 2023
Respuesta de Randria H el 6 abr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

2/10 Terrible

Andres

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a rip-off I accidentally book February 4-6 and it was supposed to be march 4-6 I try since the same day that I book to change the reservation and was willing to pay extra and the people from the hotel insisted that they couldn’t do nothing and keep escalating until now just to rob me of my money. Its a shame Orbitz work with this kind of hotels. Please people stay away as this company and the hotel don’t know how to care about customer and only care about taking clients money and running vacation. I hope no one stays at this hotel.
Se hospedó 2 noches en febrero de 2023
Respuesta de Herizo Randria el 4 abr. 2023
Dear Andres,I am sorry to hear about the issue you have encountered with your reservation.Regarding your reservation, we understand that there was an error made in the booking dates. Unfortunately, since your reservation was made through Orbitz, any changes or modifications to your reservation would need to be made through their website or customer service team. We apologize for any confusion or frustration this may have caused you.In terms of our hotel's policies, we always strive to provide clear information to our guests regarding cancellation policies and any fees that may apply. Our hotel's policies are designed to be fair and consistent, and we regret any inconvenience that may have been caused.Once again, we apologize for any inconvenience you may have experienced and we hope to have the opportunity to welcome you back in the future to show you the level of service we are known for.Sincerely,

2/10 Terrible

Jocelyne

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Sébastien

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent rapport qualité/prix
Accueil très correct, literie très confortable, hotel très calme, petit déjeuner frais bon et complet.
Se hospedó 1 noche en enero de 2023
Respuesta de Leila el 20 ene. 2023
Cher client,Merci pour votre retour! Nous sommes ravis que votre séjour ce soir bien passé !Bien à vous,La Réception

10/10 Excelente

Jan hendrik

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Heel mooi mordern hotel , wat luxe uitstraalt iedereen supper vriendelijk
Respuesta de Leila el 20 ene. 2023
Dear client, Thank you for your feedback ! We enjoyed also your stay in our hotel :)Best regards,The front desk.

10/10 Excelente

DIANA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was awesome
Respuesta de Leila el 20 ene. 2023
Dear client, Thank you for your feedback ! Wealso loved having you in our hotel :)Best regards,

10/10 Excelente

Takashi

Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Caroline

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Sze Ling

Se hospedó 1 noche en octubre de 2022

4/10 Mediocre

Saverio

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and polite staff, but the property is very old, floors are dirty and breakfast was a joke - no idea how it could be considered a 4 star hotel.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Herizo Randria el 4 abr. 2023
Dear Saverio,I am pleased to hear that you had a pleasant stay at our hotel. Our staff takes great pride in providing exceptional service to our guests and I am glad that you found them to be courteous and attentive.I would like to assure you that we place great importance on the cleanliness and upkeep of our property. We conduct regular maintenance checks and strive to maintain a high standard of hygiene in all areas of the hotel.Regarding breakfast, we take all guest feedback seriously and I apologize if it did not meet your expectations. We will take steps to improve the quality and variety of our breakfast offerings in order to better cater to our guests' tastes.Once again, I would like to thank you for choosing our hotel and for taking the time to share your experience with us. We look forward to welcoming you back in the future and providing you with the exceptional service that our staff is known for.Best regards,