Chère Gabriela, Merci d'avoir pris le temps de noter votre séjour parmi nous. Nous sommes ravis de voir que celui-ci vous a plu ! Nous espérons vous recevoir de nouveau très bientôt, Toute l'équipe de L'Esprit Libre.

Dear Maria,Thank you for this great review.I personally forwarded your kind words to the whole team.We hope to welcome you again during your next trip in Roissy.Best regards,

Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes.L'équipe du Best Western PLUS Roissy espère vous accueillir bientôt lors de votre prochain séjour.À bientôt

Buenos Dias Gracias por haber preso el tiempo de escribir su revista Hasta la proxima

Dear guest, I'm really sorry to read your room was not clean, you should ask to our receptionnist to change your room! Sincerely, Camille, sales assistant.

Dear, Thank you very much for sharing your experience in our Hotel. We appreciate your nice feedback :) We hope to welcome you back the soonest Best regards,

Estimada Marlene, Muchas gracias por su comentario sobre nuestro establicimiento. Lamento por el transporte. He tomado en consideracion sus detalles. Buscamos solucion con el aeropuerto para evitar este tipo de situaciones desagradables para nuestros clientes. Esperamos que vendra a visitarnos pronto :) Saludos, VIOLAINE ROUILLE Venta & Marketing Departamento

Dear customer, Thank you for this nice quick feedback Hope you enjoyed your stay See you soon Chafik, Sales & Marketing Manager

Estimado cliente, Gracias por su comentario rápido y agradable, espero que haya tenido una estancia agradable y agradable. Espero verte pronto Cuídate Sinceramente, Chafik, Gerente de Ventas y Marketing

estimado cliente, Gracias por su colaboración rápida, Espero que hayan tenido una estancia agradable y un vuelo seguro. Hasta pronto Chafik, Ventas y Marketing

thank you Maria Victoria :) Kind regards, Pauline, Sales Representative

Dear mme Patricia,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion regarding your reservation and the charges incurred during your stay.Upon review, I found that your reservation made through Expedia did not include breakfast or city taxes. I understand the inconvenience this may have caused during your check-in and check-out process with me, and I apologize for any misunderstanding that occurred. We strive to provide exceptional service to all our guests, and we regret if our communication fell short of your expectations. Please rest assured that we have taken your feedback seriously and will work to improve our processes to prevent similar occurrences in the future.Should you require further clarification or assistance with your charges, we recommend reaching out to Expedia directly, as they facilitated your booking and can provide detailed information regarding your reservation.Once again, Ie apologize for any inconvenience experienced and appreciate your understanding. If there is anything else I can assist you with, please do not hesitate to let me/us know.Warm regards,Antonio