Property is great. We will definitely stay there again. Negatives: when we arrived on Saturday, we quickly discovered the floors (very nice, BTW) had not been mopped. Our feet were black on the bottoms after we heeded the sign downstairs that told us we were at the beach and should "lose your shoes!" The sprayer on the kitchen sink was also broken and not useable. We decided neither was an emergency and we would wait until Monday to call and report. Meanwhile, someone called Sunday morning to make sure all was well (Thank you! Nice service.) so I told them about these minor issues. She promised someone would be out Monday to take care of both. A two-person cleaning team showed up after calling Monday morning and did a stellar job of mopping with cleaners and re-mopping with plain water. No word on the sprayer. We let it go. Wednesday night, one of the kids got strangled and threw up in the pool. I called Thursday to ask if someone should take a look. And also mentioned the sprayer. The lady said she would check with the pool guy. No word all day Thursday. But the maintenance man came and fixed the sprayer. I called back late Thursday to check on the pool guy. The person saw nothing at all in his notes about a problem with the pool. But he'd check on it. Nothing else Thursday. Friday, I get a call from a number with an Oklahoma area code, which I normally would not answer, but I did. And it was someone from Paradise Properties making sure the pool was okay. He said the pool guy had come out Thursday and "shocked" it and it should be pristine. I was at the house all day Thursday and saw no one. Oklahoma dude (and the lady on Thursday, as well) assured us the usual filtration system would have fixed it. We did use the pool Friday but effectively did not have use of the pool all day on Thursday and that night. And I still doubt anybody shocked the pool on Thursday. Then, on Friday at about 3 PM, I get a nice call on voicemail reminding me of our checkout on Saturday, June 6. AT 9 AM! I call back to be sure since I have the email I received on May 25 that says checkout is 10 AM. I know things are rough with allowances for more elaborate cleanup due to the pandemic, but I do not believe things changed since May 25. And if they did, why did we not know about it until late the day before checkout, even when I talked with rental agency reps several times about the things above? Property? Great? Agency? Helpful and friendly. Communication? Not so stellar.