Communication with property management team was very poor. We arrived on our first day to a pool that clearly hadn’t been checked on in some time. The filter had stopped working properly and the pool was GREEN! We reached out that day via a message that went unanswered. I called that evening due to no reply, but was told the person answering was just the after hours team and would relay my message and someone would contact me the next day.
No one contacted me on Monday by mid day, so I called again. I was told that the pool company usually comes on Tuesday, but someone would contact me and they would call the pool company to try and get someone onsite sooner. No one called me by end of day, so I called back. I was told the same thing again.
I called back Tuesday morning, frustrated with the lack of response and lack of any escalation of the situation. The property management company was satisfied with waiting until the routine pool cleaning on Tuesdays. I advised the contact Tuesday mid-morning that I needed someone to call me as I was severely frustrated that we had already lost 3 days of not utilizing the pool, which was the main factor in deciding to rent the property.
The pool company and a property management rep came out to the house Tuesday afternoon. The pool company proceeded to shock the pool Tuesday, Wednesday, Thursday and Friday. As a result we were only able to use the pool one day safely after advisement from pool company. Only a small refunded was offered.