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Opiniones sobre Mercure Goa Devaaya Resort

3.5 out of 5
Mercure Goa Devaaya Resort
Divar Island, Panaji, Goa

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 7 de 10 opiniones" "
Evaluación: 8 - Bueno. 2 de 10 opiniones" "
Evaluación: 6 - Aceptable. 0 de 10 opiniones" "
Evaluación: 4 - Mediocre. 0 de 10 opiniones" "
Evaluación: 2 - Terrible. 1 de 10 opiniones" "

9,2/10

Limpieza

8,8/10

Personal y atención

10/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Amey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the peace and quiet. This was our 2nd time here. The staff is very polite and accommodating. The rooms are well equipped and comfortable. We would definitely visit again. A couple of suggestions would be that the resort advertises 3 restaurants. These are more like 3 venues with the same menu. It would make sense and provide more choice if there was variety of food options between the 3 restaurants. The other suggestion would be to provide perhaps a twice daily shuttle to Ribander. This can be for cost. Since the resort is on an island, it would allow the option for day trips.
Respuesta de Sanjay Pagi el 8 dic. 2023
Dear Amey,Greetings from magnificent Mercure Goa Devaaya Resort!We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Resort. We are delighted to read that you had an excellent stay and enjoyed your stay at our Resort. I will share your comments with our team. Your feedback definitely stands a great source of encouragement and motivation to our entire team. Thank you for your kind feedback and we hope to see you again for another magnifique journey with us. Sincerely,Sanjay PagiGeneral Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful Resort but food needs to be improved
The hotel was beautiful.Well maintained rooms. We took the cottage type rooms on the ground floor. The rooms were clean and spacious. Staff was very helpful before and even during the stay. The only thing what needs to be improved is the food at the restaurant. It was really bad and the portions were like fine dining. We complained about the same, and they were nice enough to try to address the issue. But still food needs to be improved specially in taste and variety, and many things on the menu werent available. Besides this it was an overall great stay.
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Retreat
Amazing peaceful retreat would recommend. Great food all vegan, juices etc. Treatments great. Would loved to have stayed one more night. Thank you lovely staff. Dont change. 👍❤️
Se hospedó 2 noches en marzo de 2019
Respuesta de Sanjay Pagi, General Manager el 15 mar. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi, General Manager

10/10 Excelente

Claudia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Kraft tanken und Ruhe
ein Ort auf einer Insel, sehr beschaulich und gepflegt, sehr schmackhaftes Essen. Insgesamt mit Yoga, Meditation und den ayurvedischen Anwendungen kann man hier gut zur Ruhe finden und auftanken.
Se hospedó 4 noches en marzo de 2018
Respuesta de Sanjay Pagi el 28 jul. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

10/10 Excelente

CF, Munic

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
ein kleines Paradies des Wohlfühlens, und der Ruhe
Hier kann man wunderbar loslassen mit Yoga, Meditation und tollen Treatments und bestem leichten und extrem leckeren vegetarischem Essen. Man fühlt sich wie neugeboren danach....
Se hospedó 4 noches en febrero de 2018
Respuesta de Sanjay Pagi el 28 jul. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

8/10 Bueno

Leszek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de Sanjay Pagi el 28 jul. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Goa Devaaya Retreat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sanjay Pagi General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
BEAUTIFUL!
Beautiful room, food, surroundings and staff! Kind and accommodating.
Respuesta de Sanjay Pagi el 28 jul. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

2/10 Terrible

Rohit, Austin, Texas

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Chaos & running around hotel
Hotel's location is amazing and that's the only good thing about it. The management is horrible, they do not know what they are doing. It feels like old governement office where they just have tons of paperwork & nothing gets done by the end of the day. I am on a vacation, make me feel relaxed. For everything they make you fill out some kind of a form. "You need a massage ? fill out this form. You need something else, fill out another one". They have so much manual paperwork, that the staff is so confused half the time. BUY A COMPUTER AND MANAGE YOUR GUESTS & THEIR REQUIREMENTS ON IT. IF YA'LL DEVAYAA GUYS ARE READING THIS REVIEW, I CAN HELP YOU WITH A HOSPITALITY SOFTWARE. CONTACT ME.
Respuesta de FOM el 28 jul. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Devaaya Retreat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Devaaya, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excelente

Marianne, Sydney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxation and some luxury
Went there for some relaxation and Ayurvedic treatments. Very nice until it got a bit crowded with big groups coming in and lack of communication at the Veda Centre caused some problems. But overall, a very lovely place.
Respuesta de Sanjay Pagi el 28 jul. 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Pagi General Manager

10/10 Excelente

Natasha, sydney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Rest and recover
Great for recovering and relaxing.Quiet and peaceful. Not for adventure and night life. Good quality ayuvedic treatments I would recommend.