The apartment is poorly maintained and the description is misleading. Basic amenities like clean towels, welcoming bedsheets and fluffy pillows were not as described. Towels were a mishmash of different colours and textures, like remnants from a factory sale. Some were bleached stained, while others were just plain stained! The bedding was described as luxurious. The master suite duvet was sub-standard, the pillows flat and uninviting. My children slept under bedspreads as there were no blankets.
The apartment itself has not been maintained and needs some attention:
• Full can of garbage from previous owners in kitchenette
• Door to the twin bed suite does not shut properly. You must use much force to close the door and this results in a very loud bang and shuttering of the wall.
• Burnt out lightbulbs in both bathrooms. We replaced them ourselves.
• Drains in both sinks and bathtubs are clogged
• Not enough hanging for towels
• No bathmat for master suite and little carpet in front of the sink was filthy
• Filters in air conditioners in both rooms were clogged with dust
The extra duvets rolled up in balls and shoved into the closets and the crumpled sheets thrown in drawers were unsightly.
Regarding the WIFI, the apartment is equipped with a personal WIFI network with password for guests to use. There was also a public, no password required WIFI network available in the hotel as well. Both barely work. Guests have an expectation of WIFI that is fast and reliable.
We did contact the owner about the towels and they did try to solve the issue by having someone buy new ones, but again, every shade of grey and nothing that matched. They sent us a care package of chocolate and wine as a gesture which we were very appreciative to receive and for which we thanked them for, but it didn’t negate all the deficiencies that we experienced during our stay.
As a curtesy to the owner, we told them that we would not be able to write a favourable review on the VRBO website, but that we would instead send them a private note outlining the issues in the apartment. We believed that the owner would want to provide an exceptional experience for their guests, one that was worth the amount that they charged and was in keeping with the description they provided on the VRBO website.
The owner did not respond as expected but instead told us to cease further communication with them. We have since decided to upload this review.