2/10 Terrible
BriannaRae H., Keswick, VA
3 ene. 2024
Terrible, Stay Away
While the house had character, it was a disaster. The day we arrive there was no electricity to the house- no power, no water, no heat. The house manager, Mary, got an emergency electrician to come out. This restored only partial power to the house. Despite NUMEROUS attempts to contact Mary, Gerladine (the owner) and hours on the phone with VRBO customer support, the issues were never resolved.
1. The House: We never had working kitchen appliances, working laundry services, only 1 working bathroom and shower with warm water for 12 people, outlets that only worked on the first level in 2 of the 5 rooms and thus inability to charge electronics sufficiently, inadequate heat as there were space heaters in the bedrooms, but they didn't work as the outlets didn't work. No working kitchen appliances nor laundry. The electrician said the lines from the county to the house were in bad repair and were actually sparking against the house and may cause a house fire.
2. The host- The house manager, Mary, was never able to contact the host. VRBO was never able to contact the host. We were never able to contact the host. So that avenue for assistance was a dud.
3. VRBO- After spending numerous hours on the phone they finally escalated the case to rehoming. The rehoming team never contacted us, and we were never able to get new placement. Their customer service was horrendous and made us feel unsupported.
We're seeking a refund at this time. Don't stay here.
BriannaRae H.
Se hospedó 5 noches en diciembre de 2023