We had such high hopes for this home. After all, this was a once-in-a-lifetime trip for my family and my friends' family. The photos are beautiful, and we really wanted to believe that it was as good as it seemed. We read the reviews, good and bad, deciding to be optimistic and take a chance; THAT WAS A BAD DECISION. The home is absolutely beautiful! It was well-cleaned for sure. But, (BIG BUT) we paid $245.00 for extra "heat" in the pool and hot tub and THERE WAS NO WATER IN THE HOT TUB when we arrived. And, because there was no water in the hot tub, and the pool and hot tub run together with the same filtration system, the pool was also not functioning. We got there, and the WIFI was also not working. We called immediately and were told that the issues were being transferred to the property manager and we would hear from them directly on a plan of action. We heard NOTHING, so I called again the next day and the next with NO RESPONSE and NO ACTION taken. We stayed in the home for a week with NO POOL, NO HOT TUB, NO INTERNET, and NO TV!!! My children had some schoolwork to complete and were unable due to the lack of WIFI. I called the day before checkout and demanded a refund of AT LEAST the $245.00 we paid for the heating of the EMPTY hot tub, plus more for the lack of the other amenities we were told we would have. The day before we left, someone came to put water in the hot tub, but when you turned on the filter, it shot mulch and dirt into the hot tub leaving a disgusting mess! No action was taken at all on the WIFI. Would you rent a vacation home without a pool, hot tub, tv, and internet, plus several lights not working? No? THEN DON'T RENT THIS PROPERTY!!