Initially, I was surprised to find this house at such a low price relative to the others in the market. Upon arriving, we discovered why:
1.) The property was pretty worn - carpets, walls/paint, furniture, cabinets.
2.) The unit was not very clean - the carpets were filthy, we found a food wrapper in between the sheets of one of the beds, and there were crumbs/dirt/lint/hair behind nightstands/furniture and under beds.
3.) The decor was dated and didn't match the freshness of the advertised photos.
4.) The pool was cold (even though we paid for pool heating and gave over a week's notice to make sure it was warm upon arrival).
5.) The smoke detectors beeped in the middle of the night waking our kids and guests and the fire extinguisher in the kitchen was empty and needed to be recharged.
With all those inconveniences, we had a wonderful time, and had most of our concerns addressed during our stay by the property manager. See details below:
1.) The carpets were REALLY dirty and the house did not smell good as a result. We requested the carpets be professionally cleaned and asked when that had last happened. Instead of answering my question, the PM scheduled a carpet cleaner. From looking at the carpets, it had been a very long time - way too long.
Immediately the house smelled better and we felt ok about our little children playing on the floor. (Side note: the carpets were not only dirty, but they need to be replaced in the house. They look to be several years past their useful life and are threadbare in several places where the seams are exposed.
2. By the 3rd day of our stay, the pool eventually heated up. I know this may sound like no big deal, but after convincing my wife to let me rent a house for a month for our young family, (in the midst of Covid) and then driving 20 hrs from PA, arriving to find a cold pool for the first couple days was stressful. We were worried, "is this going to warm up? Did we pick the wrong house? Will they refund our money if the pool is cold?" And a bunch of other stressful thoughts. Thankfully it warmed up.
3.) Regarding smoke detectors and fire extinguishers, we contacted the property manager and they came out to the house within a couple of days. Not a big deal, but completely preventable if the PM performed preventative maintenance on the property. However, the maintenance guy was very nice, and addressed all of our concerns.