4/10 Mediocre
Shari W.
18 dic. 2024
No le gustó: Limpieza
Needs some maintenance
The dishwasher ran but did not clean. The dishes that were in the cabinets had to be hand wash before we could use them we tried the dishwasher but would get everything wet but not cleaned.The pool must have a leak we had to put water in it with a hose from outside and it was so low that the pool could not heat up and it was cold. It was hot the first 2 days we were there but we went to disney and the 2 days that we were going to use a pools we could not use it. We did use the resort pools that were great. I also notified them that the mattress on the master bedroom had a spring hanging out the side of the bed and my daughter cut her leg. The house really needs a good deep cleaning. The kids feet were black from running around without shoes. There was also a critter in the ceiling upstairs and it was huge making a noise at night. It sounded bigger than a mouse. It scared the kids. I did notify the property manager on all problems.and received a text back that thank you for letting us know and that "thats great to know".We usually let some thing go but this was a lot to address. Didnt feel like we should be charged the pool heat since we were not able to use it. The resort its self is great and the kids had fun at the play areas
Shari W.
Se hospedó 7 noches en noviembre de 2024