We recently stayed 12 days at this VRBO rental, and our experience was mixed. The management team was responsive, quickly addressing issues with the pool heat and fridge, and offering a refund for the pool inconvenience. The property’s water park was a major highlight, providing endless fun for our family with its slides and pool areas.
However, the house had several issues. It was not very clean upon arrival, and needed cosmetic updates, including chipped paint and dislocated towel and toilet paper racks. Privacy was also a concern, as the curtains on the doorwall to the pool area did not offer adequate coverage from the neighboring property.
The property, advertised for 16 people, lacked sufficient seating and kitchen supplies for a large group. Initially, there weren’t enough washcloths and towels, and though the management delivered more, they were new and still in packaging, requiring us to wash them ourselves.
While the management’s responsiveness and the water park were positives, improvements in cleanliness, maintenance, and amenities are needed to enhance the overall experience.