Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 632 de 1187 opiniones" "
10 - Excelente
632
Evaluación: 8 - Bueno. 259 de 1187 opiniones" "
8 - Bueno
259
Evaluación: 6 - Aceptable. 150 de 1187 opiniones" "
6 - Aceptable
150
Evaluación: 4 - Mediocre. 69 de 1187 opiniones" "
4 - Mediocre
69
Evaluación: 2 - Terrible. 77 de 1187 opiniones" "
2 - Terrible
77
9,0/10
Limpieza
8,6/10
Personal y atención
8,8/10
Servicios
9,0/10
Estado de la propiedad e instalaciones
8,6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Christma
23 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super atentos y muy serviciales, cómodas instalaciones…
Christma
Se hospedó 4 noches en noviembre de 2023
Respuesta de Moon Palace Jamaica el 24 nov. 2023
Querida Cristina,Gracias por tomarse el tiempo para compartir su reseña y contarnos su experiencia. Nos complace saber que el servicio fue excepcional. Fue un placer tenerle y esperamos darle la bienvenida nuevamente.Saludos cordiales
10/10 Excelente
shawna
1 nov. 2022
shawna
Se hospedó 3 noches en octubre de 2022
Respuesta de Moon Palace Jamaica el 2 nov. 2022
Hello Shawna,Thank you for sharing your ratings.
6/10 Aceptable
Yeins
Viajó con su familia
28 jul. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La comida del hotel completo no sirve nada para nada un asco
Yeins
Se hospedó 4 noches en julio de 2022
8/10 Bueno
Jose Luis
Viajó con su familia
17 jul. 2022
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien, pero creo que deberían ser más honestos en la cósase los créditos. Uno está confiado que los puede utilizar en todo?
Jose Luis
Se hospedó 6 noches en julio de 2022
Respuesta de Moon Palace Jamaica el 19 jul. 2022
Hola Jose Luis,
gracias por compartir tu reseña Tenga en cuenta que solo se pueden aplicar algunos artículos a los que se puede aplicar crédito de resort. Estos son algunos artículos de la tienda de regalos y algunos servicios turísticos. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente.
Adios
10/10 Excelente
Luis
21 abr. 2022
Luis
Se hospedó 1 noche en enero de 2022
Respuesta de Moon Palace Jamaica el 6 may. 2022
Thank you for your ratings!
10/10 Excelente
Jose
8 sept. 2021
Jose
Se hospedó 3 noches en septiembre de 2021
Respuesta de Moon Palace Jamaica el 4 feb. 2022
Hello Jose: Thank you. We are delighted to have exceeded your expectations and await your return. Kind regards.
10/10 Excelente
Pablo
14 jun. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pablo
Se hospedó 1 noche en junio de 2021
Respuesta de Moon Palace Jamaica el 14 jun. 2021
Hello Pablo: Thank you for sharing your thorough enjoyment with The Palace Life experience offered. We are thrilled to have been your host and trust that you will return to us.
Kind regards.
6/10 Aceptable
Trevor
2 may. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Greeting staff was excellent front desk helpful. But are room wasn't ready had to wait 1 -1/2 hrs even thou we arrived a day late cause we missed or flight . Room wasn't stiocked seemed like they just shoved us in a room the was on stand by . The jacuzzi tub was not working , missing toiletries. . The restaurant peir 8 was sub standard. They had me pay fir my meal before i even received it asked me to go uo to front desk and pre pay my meal during my appetizer. Basically ruined dinner . I requested for them to make up for ruining our dinner. Last night they made up for ut thou , they made ys feel special with a great experience on the beach and chef Colin come out and told us he was cooking a meal for us and we need nit to see a menu ... made ut right
Trevor
Se hospedó 7 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 2 may. 2024
Dear Trevor,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback form your stay. We are sorry to hear that is was not a fulfilling experience, however we were able to rebut and improve your experience.Just for clarity, I would like to share that the staff did not send you to the front desk to pay for your meal before hand, but rather, as you were ordering for the menu that attracts a cost, they had asked you to place your card on hold a the front desk. We would like to apologize for any miscommunication and or inconvenience that may have resulted. It was a pleasure having you here , and we hope to welcome you back.Best Regards
10/10 Excelente
Jave
Viajó con su familia y niños pequeños
1 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was relaxing and fun, my family enjoyed every minute of there time there
Jave
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 1 may. 2024
Dear Jave,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are pleased to hear that you had a relaxing time here with us , so much so that every minute was filled with lasting memories. We are delighted to have hosted you stay, and we look forward to having you back soon.Kindest Regards
8/10 Bueno
Shannon, new york
Viajó con su familia y niños pequeños, Viajó con su familia
30 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing experience at the Moon Palace! Great for small kids and teens. We never bored or hungry. Perfect family vacation
Shannon
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 1 may. 2024
Hello Shannon,Wonderful!Thank you for sharing your excellent experience. We are glad to hear you had an amazing time. We are more so happy to hear that were never bored nor hungry with the many options available. It was a pleasure hosting your vacation and we look forward to welcome you back.Best Regards
4/10 Mediocre
YONG
Viajó con su familia y niños pequeños
30 abr. 2024
Le gustó: Personal y atención
The Resort Credit we received can only be used for very limited items, and there are many restrictions on it. The room is very small.
YONG
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Dear Yong,We would like to thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback on your recent stay. We are sorry to hear your expectation were not met with regards to the resort credits and the size rooms. Kindly note that the different category rooms are standard in size, and based on availability you can upgrade if you desire to do so. Finally, resort credits are on selected items, excursions/ activities. We sincerely apologize if this information was not clearly explained. It was a pleasure having you vacation with us and we do hope to welcome you back for a more fulfilling experience.Best Regards
10/10 Excelente
Bryan
Viajó con su familia
29 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is well maintained and very safe.
Bryan
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Dear Bryan,We would like to thank you for taking the time to share your feedback with your recommendation. We are happy to hear your expectations were met and you felt safe while enjoying your stay.It was a pleasure having you here and we look forward to having you back.Best Regards
8/10 Bueno
Kenny
28 abr. 2024
Le gustó: Limpieza, personal y atención, servicios
My family and I enjoyed this resort, great entertainments and even better food. Cosmetically the hotel needs a face lift but beside the superficial factors, i give it an A.
Kenny
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Hello Kenny,Great!We gladly receive your feedback with your recommendation and you A ratings. We are happy to have had you here and to have met your expectation. We are delighted to have been apart of your stay and look forward to welcome you back.Best Regards
6/10 Aceptable
Daniela
28 abr. 2024
Le gustó: Limpieza
Daniela
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Dear Daniela,Thank you for taking the time to share your ratings. We would like to hear about your experience, so we are kindly asking that you write to us and tell us. We look forward to hearing from you.Best Regards
10/10 Excelente
Peith Sean
Viajó con su familia y niños pequeños
28 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved- spa and turn down service
Peith Sean
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Hello Peith Sean,Thank you for choosing Moon Palace Jamaica as your resort destination. We are pleased that you have shared your experience and shared how much you appreciated the spa and the turn down service. It was a pleasure having you here and we look forward to having you back.Best Regards
6/10 Aceptable
Mutsuki, New York
Viajó con su familia y niños pequeños
27 abr. 2024
We didn’t like the pushy sales at this hotel. We didn’t like resort credit system either. It is not gift given, they are trying to let customers spend more money because you have to pay fees to use credits. Beach was small but beautiful. Staff were nice. Food is ok except some restaurants. Worst part was they did not have a room i booked with 2 beds as I requested in advance so they put us in the room in equal grade by their definition. We felt it was downgraded because I booked walk out suite but the room we got was just an ocean view suite. Kids were very disappointed that they did get a room right out to the beach.
Mutsuki
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Hello Mutsuki,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you sharing your valuable feedback on your recent stay. We are sorry that your were not able to get your bed preference. We sincerely apologize for any inconvenience this may have caused, as requests are based on availability. We are happy to hear the staff were warm and friendly and for most part, the food was good. It was a pleasure having you here and we look forward to welcome you back for a more fulfilling stay.Best Regards
2/10 Terrible
Lady Mark
27 abr. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Disgusting
Lady Mark
Se hospedó 4 noches en marzo de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Hello Lady Mark,Thank you for making it Moon Palace Jamaica. We would like to hear more about your stay and to know what exactly was not pleasing to you. We aim to provide a memorable experience for all our guest, hence we are inviting you to tell us more about your experience. We look forward to hearing from you. Best Regards
10/10 Excelente
Allana
26 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place for the whole family!!
Allana
Se hospedó 4 noches en enero de 2024
Respuesta de Moon Palace Jamaica el 27 abr. 2024
Hello AlanThank you for sharing your 5/5 review. We appreciate your feedback. We are happy to hear your entire family had a wonderful time and we look forward to welcome you back.Best Regards
8/10 Bueno
Tankoua Ngatcha Paule
Viajó con su familia
26 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very clean and very good services
Tankoua Ngatcha Paule
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 27 abr. 2024
Hello Tankoua Ngatcha,We appreciate you for sharing your 4/5 review. We appreciate your feedback telling us how you appreciated the facility and the wonderful service. We look forward to welcome you back.Best Regards
10/10 Excelente
flava
25 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
flava
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 27 abr. 2024
Hello Flava,Thank you for sharing your 5/5 review. We appreciate your feedback. We do hope you had a splendid time and we look forward to welcome you back.Best Regards
6/10 Aceptable
Sherri
Viajó con su familia
25 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel was clean. Staff was very friendly. Beach was ok. It’s the bay so if you’re looking for waves this isn’t your place. Buffet was ok for breakfast. Lunch and dinner not so great. Dining options limited at night and we didn’t like any of the food. Jerk hut was awesome and the outdoor pizza spot.
Sherri
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 27 abr. 2024
Dear Sherri,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you taking the like to share your feedback on your recent visit. We have noted your pros and cons . We are sorry to hear that you felt the dining options were limited. With over 6 dinner restaurants , including specialty dining and other options such as sushi and the panni station we are sorry the hear it seemed limited. I have shared your feedback with the respective department to inform them of your experience. We do hope to welcome you back for a more fulfilling stay.Kindest Regards
10/10 Excelente
Evadney
Viajó con su familia
25 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel!
Plenty of food!
Clean beach!
Lots of pools!
Great service!
Gorgeous grounds!
Near to all!!!!!
Evadney
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 27 abr. 2024
Dear Evadney,Thank you for sharing your review to tell us about your fantastic experience! We are delighted to have had you vacation with us and to hear about your amazing stay. It was a pleasure having you here and we cant wait to welcome you back.Kindest Regards
10/10 Excelente
Ekaterina
25 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked everything about this trip. The hotel grounds were so clean and beautiful. It never felt crowded in the pool or on the beach. The beach was not big but so beautiful. The water was so amazing. We could always find sits by the pools or the ocean without having to reserve it at 6 am as some of the review mention it. The drinks were great. I don’t think they were watering down the alcohol like some other resorts do. Overall it was an awesome April vacation.
The only thing I wasn’t big fan of is wish they didn’t push the time share so much at the check in and then they try selling you a deal for next trip for $299 administrative fee as you check out. We got sucked into it and reserved the “deal” for next year. I looked into it and it seemed liked it was a good deal. I made sure it wasn’t a time share I was signing up for.
Ekaterina
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 25 abr. 2024
Dear Ekaterina,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your review to tell us about your magnificent experience. We are truly happy that you came despite, a few negative reviews, to get the experience yourself, which was nothing as the reviews shares. We are delighted that your expectations we met and we appreciate your sharing your valuable feedback. We are excited to welcome you back next year.
6/10 Aceptable
Ansaf
24 abr. 2024
Ansaf
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 27 abr. 2024
Dear Ansaf, Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your ratings on your stay. We would like to hear more about your stay. We are inviting you to write to us , to help us see how we can improve your ratings for your next stay.We look forward to hearing from you .Kindest Regards
10/10 Excelente
Sophia
Viajó con su familia
24 abr. 2024
Le gustó: Limpieza, servicios
Beautiful
Sophia
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 25 abr. 2024
Dear Sophia,Thank you. We are delighted your have shared your 5 stars ratings and your comment. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards
6/10 Aceptable
Edward F
Viajó con su pareja, Viajó en grupo
24 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel and staff were somewhat okay. Breakfast at the buffet was terrible, cold food, and substandard. Jerk hut personnel needs some customer service training. Restaurant Pier 8,ensure to inform patrons,that some items on the menu, has a price attached, which I find strange at an all inclusive.
Edward F
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 24 abr. 2024
Dear Edward,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your valuable feedback. We are sorry to hear about your experience. We have shared your review with the respective department and we will reinforce the quality service that we deliver here at The Palace Company.We are pleased to have had you vacation with us and we look forward to welcome you back for a more fulfilling experience.Kindest regards
8/10 Bueno
VICTORIA
Viajó con su pareja
23 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
VICTORIA
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 24 abr. 2024
Hello Victoria,Thank you for sharing your 4/5 ratings and your feedback. It was a pleasure hosting your stay.Best Regards
6/10 Aceptable
joslyn
Viajó con su pareja, Viajó con su familia y niños pequeños
21 abr. 2024
Le gustó: Limpieza, personal y atención
Check out line way too long. Not many things for teenagers. Room service food dry and no flavor
joslyn
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 23 abr. 2024
Dear Joslyn,We appreciate you choosing to vacation with us here at Moon Palace Jamaica. We are please that you have shared your feedback. We have noted your dissatisfaction and shared it with the relevant department. We do sincerely apologize for any inconveniences caused. We will use your valuable feedback to guide us in eliminating another guest having the same experience.Best Regards
10/10 Excelente
Elizabeth
Viajó en grupo
20 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
10/10 would recommend nice resort very clean nice bars & eating options.
Elizabeth
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 23 abr. 2024
Hello Elizabeth,Amazing!We appreciate your feedback and we and we gladly accept your recommendation.Best Regards
10/10 Excelente
Jean
Viajó con su familia
19 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a wonderful property, the ambience is great, a good choice of dining options, staff are attentive and altogether a great experience at Moon Palace.
Jean
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 20 abr. 2024
Dear Jean,Thank you for choosing to vacation here with us. We are please that you took the time to share your experience and tell us about your wonderful experience. We are happy that we have met your expectations and had a great and fulfilling stay. We are please to have welcomed you and to have been apart of this memorable experience.Best Regards
8/10 Bueno
Katrina Lynn
Viajó con su familia
17 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved the white sand clean beach and the dolphins on resort
Katrina Lynn
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 18 abr. 2024
Hello Katrina,Thank you for choosing Moon Palace Cancun, as you vacation destination. We are happy to receive you your valuable feedback on your recent stay. We are delighted to hear that you absolutely love the white sand beach, and enjoyed the Dolphin experience.We are please to have had you vacation with us and we look forward to welcome you back.Best Regards
10/10 Excelente
Tonoya
16 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay. The food was great and the staff was excellent
Tonoya
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 17 abr. 2024
Hello Tonoya,Amazing!Thank you for sharing you fulfilling experience. We are happy to hear you enjoyed the delicious food and your expectation were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards
2/10 Terrible
Anurag
Viajó con su familia
16 abr. 2024
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
If we had known that the resort would be so bad we would have never gone. The resort is minimum of 90 min to 150 min from the airport depending on the route the bus takes. The staff is very rude at all places.. front desk, door staff, bars and beach. And the rudeness shows even if you tip well. Food was the worst. Fine dining restaurants Momos and La Gandola were awful. The buffet was slightly better but only barely.
Anurag
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 20 abr. 2024
Dear Anurag,Thank you for choosing Moon Palace Jamaica as your destination resort. We appreciate you sharing your valuable feedback on your recent experience. We are sorry to hear that from start this was not what you expected. We aim to provide only the best to our guest and we have shared your review with the respective department for their follow up. We do apologize for any inconveniences caused during your stay.Kindest Regards
8/10 Bueno
Terry Ann
Viajó con su familia
16 abr. 2024
Le gustó: Limpieza, personal y atención, servicios
I had a great time. It is a great vacation spot for families. The town is walking distance with lots of shopping options. The downside is the sales pitch to buy vacation packages. The arcade was a popular spot for the family, the playroom was a wonderful drop off spot for children. I would recommend this place.
Terry Ann
Se hospedó 6 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 17 abr. 2024
Hello Terry-Ann,Amazing!Thank you for sharing your recommendation. We are happy to hear it was a wonderful and fulfilling experience for you. We are glad to have been apart of you vacation, and we hope to welcome you back soon.Kindest Regards
8/10 Bueno
Lauren
15 abr. 2024
Lauren
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 17 abr. 2024
Dear Lauren,Thank you for choosing to vacation with us. We are please to receive your 4/5 ratings. We do hope you had a fulfilling experience and we look forward to having you back.Best Regards
8/10 Bueno
Tawana
Viajó con su familia
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the amenities and the attentive staff.
Tawana
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 17 abr. 2024
Hello Tawana,Awesome!We are delighted to hear about your fulfilling experience. We appreciate you highlighting the attentive staff and your appreciation for the amenities. It was a pleasure having you here with us and we look forward to having you back.Best Regards
10/10 Excelente
Keiarah
15 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very night we had something to do the food was delicious the drinks were good. The entertainments was on point ❤️
Keiarah
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 17 abr. 2024
Hello Keiarah,We would like to thank you for entrusting Moon Palace Jamaica to take care of your vacation accommodation. We are delighted to hear that you appreciated the food options. We are also glad to hear that the entertainment was a hit. We are glad to have been apart of your memorable vacation, and we look forward to having you back.Best Regards
10/10 Excelente
Luzmila
Viajó con su familia y niños pequeños
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like everything
Luzmila
Se hospedó 6 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 17 abr. 2024
Dear Luzmila,Fantastic!We appreciate your valuable feedback telling us about your fulfilling stay. We are glad to have been apart of this experience, and we hope to welcome you back.Kindest Regards
8/10 Bueno
ROBERT
Viajó con su pareja
14 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
next to sea - lovely pools . restaurants all close by
ROBERT
Se hospedó 9 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 15 abr. 2024
Dear Robert,We are glad that you choose to vacation with us here at Moon Palace Jamaica. It is our pleasure to receive your 4/5 ratings. We do hope your expectation were met and you had a fantastic and memorable experience. We excitedly look forward to your next stay.Best Regards
10/10 Excelente
Premraj
Viajó con su familia
14 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Premraj
Se hospedó 1 noche en abril de 2024
Respuesta de Moon Palace Jamaica el 15 abr. 2024
Hello Premraj,We are delighted that you took the time to share your 5/5 ratings. We are hoping that you had a memorable experience, and we look forward to welcoming you back.Best Regards
8/10 Bueno
Liza De
13 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Liza De
Se hospedó 1 noche en abril de 2024
Respuesta de Moon Palace Jamaica el 15 abr. 2024
Hello Liza De,Thank you for choosing to stay with us. We appreciate your 4/5 ratings. It was a pleasure having you and we look forward to welcome you back.Best Regards
8/10 Bueno
Rodney
Viajó con su familia
13 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The resort was beautiful and peaceful! We stayed in a walkout room and I dont think I would stay in any other type of room if we return. It was not too busy where it felt crowded during our stay. Most of the staff were very attentive and some went above and beyond. What I did not like was the lack of game room space in the wired lounge. The xbox game area was shut down for remodeling and there was nothing for the kids to do in the later evening. I felt like there could be more for the teenage kids. I also feel like there could be more hooks in the room for towels/swimsuits and bath towels. We did the elite tour and it lasted longer than it was supposed to and they tried to get us to buy through 4 different people after we kept refusing. I felt like they didnt know when to stop and accept a no. But overall we loved the property and hope to go back some day!
Rodney
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 15 abr. 2024
Dear Rodney,Thank you for choosing Moon Palace Jamaica as your vacation destination. We are pleased to have welcomed you to our resort and to be apart of your vacation . We are please to hear it was an overall good experience. We are exceptionally happy to hear that the staff continues to wave the The Palace Companys flag high, in relation to the quality service. We have so too noted your dissatisfaction and your valuable recommendations. It was a pleasure having you here , and we look forward to your next visit.Best Regards
6/10 Aceptable
Maylin t, brooklyn
Viajó con su familia
13 abr. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staying at this access VIP hotel was horrendous and unsanitary and dirty. My room was changed twice and both room was filthy. No water, couldn’t shower and had to wait till 5pm for another room that wasn’t ready when I arrived at 638pm. This hotel doesn’t represent moon palace facilities such as Cancun. It’s a big joke and super overpriced all the guest complained about the room condition and poor customer service and when asked to speak to the manager I was told I had to go find one and they wasn’t coming to the desk as I requested for one.
Maylin t
Se hospedó 4 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 15 abr. 2024
Hello Maylin,Thank you for taking the time to share your review about your recent experience. Firstly, I would like to sincerely apologize foe any inconveniences caused during your stay. We have shared your review with the respective department for their attention and follow up.It was our pleasure having you vacation with us and we do hope we can welcome you back for a more fulfilling experience.Kindest Regards
10/10 Excelente
Shae'
Viajó en grupo
10 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our Stay was great and the food was awesome.
Shae'
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 12 abr. 2024
Dear Shae,We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards
10/10 Excelente
Felicha
Viajó con su pareja
10 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed there for my honeymoon and everything was awesome
Felicha
Se hospedó 5 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 12 abr. 2024
Dear Felicha,Thank you for choosing to celebrate this special occasion with us. We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards
6/10 Aceptable
amira
Viajó con su familia
10 abr. 2024
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The resort is great but the food is really bad. We don’t have that much option and we couldn’t go outside. It’s only one restaurant is good and it’s called Momo but the staff was great.
amira
Se hospedó 8 noches en marzo de 2024
Respuesta de Moon Palace Jamaica el 10 abr. 2024
Hello Amira,We appreciate you taking the time to share your valuable feedback on your stay. We use our guests comments and suggestion as guide to helping us provide the best for you our valued guest. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards
8/10 Bueno
Lety Yamileth, Brentwood
Viajó en grupo
10 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a very pleasant experience at Moon Palace. The staff was very hospitable and friendly. They were always ready to assist in anything that was needed. The dining options could improve.
Lety Yamileth
Se hospedó 4 noches en octubre de 2023
Respuesta de Moon Palace Jamaica el 10 abr. 2024
Hello Lety,We appreciate you choosing Moon Palace Jamaica as your resort destination. We are are delighted to receive your 4/5 ratings and your feedback about your stay. We are glad to hear it was a pleasant stay and the staff contributed to your experience. We have also noted your recommendation and shared it with the respective department.It was a pleasure having you vacation with us and we look forward to having you back.Kindest Regards
10/10 Excelente
Wood G
Viajó con su familia y niños pequeños
9 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good food and very clean resort
Wood G
Se hospedó 5 noches en marzo de 2024
Respuesta de Moon Palace Jamaica el 10 abr. 2024
Dear Wood G,We are delighted to receive your 5 stars ratings. It was a pleasure hosting your stay, and we look forward to having you back.Best Regards
8/10 Bueno
Emir
8 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great resort with beautiful private beach.
Emir
Se hospedó 4 noches en marzo de 2024
Respuesta de Moon Palace Jamaica el 10 abr. 2024
Dear Emir,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are please you took the time to share your 4/5 ratings. We do hope you had a memorable stay, and we hope to welcome you back!Kindest Regards
6/10 Aceptable
Oshane
7 abr. 2024
Oshane
Se hospedó 3 noches en abril de 2024
Respuesta de Moon Palace Jamaica el 30 abr. 2024
Hello Oshane,Thank you for taking the time to share your ratings to tell us about your experience. We would like to hear more about your experience and see how we could could have enhanced your stay. We invite you to write to us and tell us about your stay. We look forward to hearing from you.Best Regards