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Opiniones sobre Homewood Suites by Hilton Ocala at Heath Brook

3 out of 5
Homewood Suites by Hilton Ocala at Heath Brook
4610 Sw 49th Road, Ocala, FL

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 627 de 922 opiniones" "
Evaluación: 8 - Bueno. 208 de 922 opiniones" "
Evaluación: 6 - Aceptable. 47 de 922 opiniones" "
Evaluación: 4 - Mediocre. 21 de 922 opiniones" "
Evaluación: 2 - Terrible. 19 de 922 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Laura ivonne

Viajó con su familia
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2022
Respuesta de RS el 13 ene. 2022
Dear Laura Ivonne Thank you for sharing your experience with your stay at our hotel. We greatly appreciate the feedback.

8/10 Bueno

Jose

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en julio de 2021
Respuesta de RS el 13 ago. 2021
It was great hearing from you regarding your recent stay with us. We look forward to seeing you again.

8/10 Bueno

Carlos

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel de paso
En general, bien en todo. El desayuno es un poco complicado, ya que no es buffet. Hay que elegir lo que uno desea y la persona que atiende lo prepara. Esto hace que haya que esperar, no sólo la propia preparación, sino que terminen de atender a las personas que han pedido antes.

8/10 Bueno

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property, was a long walk to our room being a large hotel
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Sergio, Hialeah Gardens

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Marvina

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, quite, good location plenty of shaded parking. The room was in good order, and clean. Staff was very friendly and helpful. We were able to check in a tad early which was really nice. They had a nice hot breakfast every morning. Pool and spa were clean.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Sherrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024

8/10 Bueno

jose, wellington

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

sue

Viajó con su pareja
Uncomfortable furniture in room, outdated decor. No coffee cups at breakfast, no coffee in coffeemaker. Employee had to be asked to refill
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

June, Avon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice, clean property with comfy and spacious rooms and a hearty breakfast!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent Place to Stay
Loved that it was on HWY 200 but off the beaten path a bit because it was nice and quiet. Was pleasantly surprised by the full kitchen and pull out and even happier that it was a walk across the street from Dillard's department store!! OMG. The staff was nice and very friendly.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Shirley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Shirley
The room was a little dated but clean
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jodi

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Kenneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay in Ocala
This is our second time staying at this hotel. The service is great. The rooms are consistently well cleaned. It's a very comfortable stay
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Hamaun

Se hospedó 1 noche en diciembre de 2023
Respuesta de RS el 3 ene. 2024
Thank you for sharing a rate on you experience at our hotel. This is greatly appeciated.

10/10 Excelente

Linda

Se hospedó 1 noche en diciembre de 2023
Respuesta de RS el 3 ene. 2024
It's awesome to hear from you!We are happy to see you had a great stay.We look forward to seeing you again

10/10 Excelente

Kelly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved this hotel! Staff friendly and helpful. Room was nice and quiet, The staff at breakfast gave us fresh hot muffins right out of the oven. Coffee was flavorful. Lots of shops and restaurants nearby!😁
Se hospedó 1 noche en noviembre de 2023
Respuesta de r el 3 ene. 2024
Great to see that you had a fantastic time at our hotel. We whole heartedly appreciate the feedback and we look forward to seeing you again

6/10 Aceptable

Susan

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
The room was great but the breakfast was not. Food was cold and options not very good. Didn’t have orange juice and with coffee not a choice of creamers or Splenda. Staff was more interested in talking to each other than the customers.
Se hospedó 2 noches en noviembre de 2023
Respuesta de RS el 24 nov. 2023
Dear SusanThank you for your feedback! We truly appreciate you sharing your experience and we are looking into what you describe. We do have several options of sweeteners such as Equal, Sweet & Low and Splenda. As well as different options of Juices throughout the week. Our aim is to provide the best experience to anyone who visits us.We look forward to having another opportunity to make amends and deliver an unforgettable experience to you.

10/10 Excelente

Samuel, Callahan

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was great with all the amenities to actually live there. It was clean and well kept. Full size fridge too. I would defiantly stay here again.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Christopher

Se hospedó 1 noche en noviembre de 2023
Respuesta de RS el 3 ene. 2024
Thank you for the great rating. We appreciate your feedback and we can't wait to welcome you again soon.

10/10 Excelente

Leisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Grisel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The shower did not have warm/hot water at night but in the morning it did. We reported it and they offered to move us to another room but we had just unpacked and two of us took cold showers and were in our pajamas and decided since it was only a one night stand we chose not to move to another room. My boyfriend took a shower in the morning and the shower did have warm/hot water.
Se hospedó 1 noche en noviembre de 2023
Respuesta de RS el 3 ene. 2024
Thank you for sharing your experience on your stay at our hotel. We apologize for the inconvenience your first night but happy to see the problem was resolved. Thank you for staying with us and we look forward to doing business with you again soon.

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice stay
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Bryan

Le gustó: Limpieza, personal y atención
All was good except hot tub was not working. This was the main reason I stayed at this hotel. Long day and was looking forward to relaxing. Had to settle for TV. No options for Netflix with TV either
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

James

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Chris

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Diane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best Hotel on 200
Second time this year we stayed at this hotel. My husband raved about it the first time. Love the space and full kitchen. Issue with shower head and the problem was resolved quickly. This is our go to hotel in Ocala. The staff there fantastic. Also utilized laundry and pool. Best hotel on 200.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Kenneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the people we are very nice
Se hospedó 1 noche en julio de 2023

8/10 Bueno

tresa

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Grounds condition
The beds are very comfortable. Our room was clean. However, the shower and shower doors were full of mold and mildew. I suggested to the registration staff if housekeeping would simply use a bleach water solution at least once a month on every shower most of this issue could be eliminated. All the staff was helpful and friendly. Someone from corporate needs to visit this location and look at the grounds. Grass in most areas has not been cut, the shrubbery is in terrible shape with some dead and filled with weeds. It is not a pleasant view when entering or walking around the grounds. Some of the staff was actually outside trying to weed some areas!!!!!
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Jo

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Robert

Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Sherri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly, helpful staff. More TV channel options would have been nice. But room was clean and met my needs. Very pleased with my stay here.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place to stay. Enjoyed it. Noticed the lock/handle on the room's door needs some fix-up. Also, the closet door was off of its rails. Other than that, I enjoyed my stay.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

JAE KWON, washington twp

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice breakfast and very kind staffs
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Edwige

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location ,friendly and knowledgeable staff
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

KEITH

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Arrived early, was worried we wouldn't be allowed to check in, but the receptionist assured us our room was ready. She even provided us with a list of restaurants she recommended for the area. All the staff were very friendly. Would definitely stay here again on our return trip.
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Lisa

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Don't believe the Reviews- It's a 7 at best.
I have no idea why this hotel has a ranking over 7. Pool & hot tub were disgusting- hadn't been cleaned or maintained in a while. Rooms were VERY outdated. Sheets had a blood stain on them. Shower was barely a trickle. Breakfast was high carb and little else & looked gross. As a Hilton member, I don't think this Hotel meets Hilton standards AT ALL. Would not recommend or stay here again.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Hector

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The lady at the front desk was very nice. She explained everything thoroughly. Breakfast was good. Room condition was excellent.

8/10 Bueno

Adam

Viajó con su familia
Le gustó: Comodidad de la habitación
Overall a Good Place to Stay but Needs Updating
I don't like the new trend that started after the COVID pandemic where hotels no longer service your rooms during your stay. One of the best features of staying at a hotel is coming back to a cleaned and straightened-up room at the end of the day with fresh towels and empty trash bins. This may not be distinct to this hotel, but it is disappointing. As far as this hotel is concerned, the Pros are: 1. It is very well located with plenty of restaurants and shopping in the area. That is a huge plus. It even has Tesla Superchargers about a block away. 2. The staff is friendly and helpful. 3. The water pressure is good. I can't overstate the impotance of this in my personal preferences for a good hotel. Cons: 1. The furniture, fixtures, and equipment are worn and outdated and the hotel needs a refresh. The sofa in my room was old, worn, and stained and I sank into one of the cushions to the point where it was uncomfortable to sit and I could feel the springs underneath. 2. The shower had a curtain instead of a door. We all know the issue when curtains suck-in during a shower. 3. The carpet in the room and hallways also seemed a bit worn but not as bad as the furniture in the room. Don't get me wrong, the hotel wasn't "nasty," it just needs to be refreshed. Overall, it was a pleasant stay and once they refresh this hotel it will be a completely positive review from my perspective.
Se hospedó 3 noches en enero de 2023

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

JOHN, Clayton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones

2/10 Terrible

Madelaine Mimsy

10/10 Excelente

Mark

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

PERRY

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Alex

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2022

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Peter

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff. Very clean rooms. Great location.
Se hospedó 5 noches en agosto de 2022