The home itself is a brand new build and is beautiful inside with modern amenities and funishings. Because it is so new, the exterior has no landscaping or amenities of any kind, but that wasn't really an issue for us.Our first complaint was the ants that were crawling all over the kitchen counters. I mentioned this in my first communication with the property manager and it wasn't ever acknowledged. Our second complaint was that the thermostat for the lower level of the house was set at 62 degrees and was locked with a pin code so we couldn't adjust the temp. When I brought this up to the property manager, all I was told was that this shouldn't be the case and we probably just needed to return to the homescreen. This was not helpful at all and the thermostat remained locked at 62 degrees the entire weekend, and the guests staying on that floor were uncomfortably cold overnight. Our third complaint was that as we were trying to leave Sunday morning before checkout, there was absolutely no hot water in the entire house. None of us were able to get showers before our 5 hour drives home and we had to wash all our dishes in cold water. When I brought this up to the property manager, all I was told was "I'm so sorry this was your experience" and that the fuse for the water heater had blown. We paid close to 1200 for the weekend and had to share the space with a bunch of ants and couldn't even bathe. Very disappointing.