2/10 Terrible
Billie H.
5 oct. 2025
Check in was easy. Upon entering the house we noticed that it was around 74 degrees and the thermostat was set to 68. The refrigerator did not cool, the freezer on the fridge worked ok. The ceiling fan in the room with bunk beds only worked on low speed. There were strange bugs in the kitchen and rat glue traps everywhere. I reached out for assistance with the ac and was told that they would let the local team know to come look at it. That night was miserable because it was around 76-78 degrees. The next day I called, emailed and text customer service and was finally told that someone would be out on Saturday between 2-6. Two days with two toddlers, one adult with a newly amputated leg and one adult with insulin dependent diabetes in a hot house with being told multiple times that the earliest the ac could be checked was day 3 of our 4 day vacation. I don’t typically complain, I have used Vaca an and VRBO for years and I have never experienced anything like this. 300 a day and they offered an 80 refund credit??? I will never recommend Vacasa to anyone else . I’m sure losing my business will not financially cripple your company but I do hope others investigate the property reviews before they sign the agreement . Signed, One very unhappy woman
Billie H.
Se hospedó 3 noches en octubre de 2025
