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Opiniones sobre The Newport Harbor Hotel & Marina

3 out of 5
The Newport Harbor Hotel & Marina
49 America's Cup Ave, Newport, RI

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 486 de 1003 opiniones" "
Evaluación: 8 - Bueno. 277 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 141 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 73 de 1003 opiniones" "
Evaluación: 2 - Terrible. 26 de 1003 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gaby

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
-
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 25 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Bueno

rodolfo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel muy bonito, agradable super bien situado.
Se hospedó 2 noches en febrero de 2022
Respuesta de Maddy Roberts el 7 feb. 2022
Gracias por quedarte con nosotras

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
Bien ubicado pero el hotel está descuidado y viejo
Se hospedó 2 noches en julio de 2021
Respuesta de Maddy Roberts el 13 jul. 2021
Gracias por quedarte con nosotras!

4/10 Mediocre

Nicole

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Dated hotel. Booking said breakfast and a restaurant were available and neither were. The location is great but there are other hotels right there that we’ll try next time.
Se hospedó 1 noche en abril de 2024
Respuesta de JB el 2 may. 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We value each guest, as we know that you have a choice when deciding where to stay while here in town on business or pleasure.I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and the appropriate departments have been made aware. While evening hours at the restaurant are seasonally adjusted, breakfast is available every day.I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.Kind Regards,Jason BjerkGeneral Manager401-847-9000jbjerk@newporthotel.com

8/10 Bueno

Natacha

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Let me preface by saying that the staff that I dealt with during my actual weekend stay were wonderful. However, today I noticed a double charge on my bank account. I called my bank who told to contact the hotel directly. This was the most aggressive and nasty customer service I’ve ever encountered from any one at any level from any business!! A man who CSA is his Michael, referred to himself as a manager spoke to me in the rudest manner and proceeded to tell me that no one else can assist me but him and that he’s not giving me his last name. That I will just need to wait and deal with this with my bank. He told me that it’s not his problem or issue. After pushing and ask to speak with a decent human being, he gave me the full name of a manager who was due in the next shift. Meanwhile he was still Michael with no last name. I intend to personally name Michael in every review, whic by the way I never take the time to complete. I intend to warn everyone I know who frequent Newport,RI to never stay at the Newport Harbor Hotel!!! I intend to reach the helm of this establishment in effort to let them know they need to either replace Michael or keep in a back closet. During all his rudeness he told me that he didn’t have time to deal with me because he had customers in front of him!!! Lucky them!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Christopher

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a very enjoyable stay. It’s nothing too fancy but very convenient, clean and comfortable.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Andrea

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
If location is all you’re after then this is it, you can’t beat it. Friendly staff, clean room. Very outdated for the cost, pretty sure the walls are made out of tissue paper for how much noise you hear from the hallway and surrounding rooms.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Ian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Good property and location. Did not like the pool.
Se hospedó 1 noche en abril de 2024
Respuesta de Jazmin, Reservations & Sales Coordinator el 27 abr. 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in town.

8/10 Bueno

George

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were nice. Good location.
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 25 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 25 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Bueno

Stephanie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love the location, the parking and the staff super friendly!! I would love bigger rooms and bathrooms.. but overall it was amazing
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 25 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Bueno

Marlene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Emily, Front Office Manager el 25 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Bueno

Eddie

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
Got a room facing the bay that allowed us watch sunset. The room was a little worn and the inner shower curtain was too long. The lady at the front desk said she will have it taken care.
Se hospedó 4 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 20 abr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 20 abr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Jill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everyone, from the parking attendant to front desk and house keeping, was friendly and helpful. It’s a beautiful spot!
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 20 abr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

8/10 Bueno

Jennifer

Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 20 abr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Service was fantastic!
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 16 abr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

john

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 16 abr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Albert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The view of the harbor, and convenience of the location to hot spots in Newport.
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 16 abr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Bridget

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
First time here - great place!
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 16 abr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 Bueno

Christopher

Viajó con su familia
Le gustó: Servicios
The hotel was fine, I guess I just assumed it would be a little more upscale for the cost.
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 16 abr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Jonathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I don’t leave reviews ever, however the staff and management there were outstanding and friendly..
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 12 abr. 2024
Thank you so much for making an exception for us! We are so happy that you enjoyed your stay with us and look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Lisa

Se hospedó 1 noche en abril de 2024

10/10 Excelente

April

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My daughter and I loved the hotel. The location was great and so was the parking.
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 Bueno

Jill

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We love the location and competitive pricing
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Harold

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Centrally located very walkable restaurant had great breakfasts
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Ingrid

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

4/10 Mediocre

Kristin

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Rooms are sad and dilapidated
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Bueno

Maggie

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
The location is great! The hotel is old and dated but clean. Pillows were awful and heat in our room wasn’t working…front desk was unable to assist. Many other hotels in the same area. We will try someplace else next time.
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Kimberly

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for everything!!
Se hospedó 3 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 Bueno

Gabrielle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is ideal. You are within walking distance of all the wharfs nearby, while additional significant attractions are only about a five to ten-minute drive away. Such as the Tennis Hall of Fame and the Cliff Walk.
Se hospedó 3 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Ted

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's a beautiful property. The best is going out of season. No problem & people.
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, Front Office Manager el 5 abr. 2024
Thank you for taking the time to leave us a review! I am so happy to see that you enjoyed your stay with us! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
enjoyed stay very much!
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 3 abr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 Bueno

Lynda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Emily, Front Office Manager el 3 abr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Teresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 3 abr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 Bueno

Christopher, East Bridgewater

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The hotel could definitely use a refresh, but perfect location for everything!!! And free parking!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 3 abr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Alicia

Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 16 abr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

2/10 Terrible

Greg

Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 9 abr. 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

6/10 Aceptable

Kate

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
For the amount of money spent on a hotel it should be updated a bit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 19 mar. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Tara

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for walking in Newport. Friendly and helpful staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Emily, Front Office Manager el 19 mar. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

jennifer

Viajó con su pareja
Le gustó: Limpieza, servicios
Amazing location and staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 19 mar. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

6/10 Aceptable

Kathleen

Le gustó: Limpieza, personal y atención
The location was excellent for our needs. I did not like the bed. It was only a full sized bed and was not comfortable for two adults. You could feel every movement the other person made and was not conducive to a good night's sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 19 mar. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

6/10 Aceptable

Barbara

Le gustó: Limpieza, personal y atención
The hotel is old and it shows. The rooms are quaint and the views are terrific. Location location location. However, the room and bathroom was outdated and in need of a refresh. The bar/restaurant was not open on a Friday night at 8:00 so that was a little annoying after a long travel day. Breakfast is not complimentary and the limited offerings were just ok. I was there for only one evening and it was fine. Location is everything in Newport and the hotel was perfectly in the heart of downtown. Staff was very friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 22 mar. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Karen

Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 3 abr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excelente

Judith

Le gustó: Estado de la propiedad e instalaciones
Great location, right downtown. Friendly staff,easy check in and out
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 15 mar. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Suzanne, Colchester

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, Front Office Manager el 8 mar. 2024
Thank you for taking the time to leave us a review. We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Lorraine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect location & very well maintained . Highly recommend .
Se hospedó 1 noche en febrero de 2024
Respuesta de Emily, Front Office Manager el 8 mar. 2024
Thank you for taking the time to leave us a review. We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property. Probably needs a little updating but was clean, safe, and the location can not be beat
Se hospedó 2 noches en diciembre de 2023
Respuesta de Emily, Front Office Manager el 1 mar. 2024
Thank you so much for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención
Great location! It was nice to be able to grab something to eat or a drink at the bar
Se hospedó 2 noches en febrero de 2024
Respuesta de Emily, Front Office Manager el 29 feb. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

6/10 Aceptable

kelly

No le gustó: Limpieza
When we first got into the room our bathroom was not the cleanest... toilet seat did not seem clean at all. The floor of the room did not look like it had been vaccumed..could have been taken care of a bit better
Se hospedó 1 noche en febrero de 2024
Respuesta de Emily, Front Office Manager el 25 feb. 2024
Thank you for taking the time to leave us a review. I appreciate the feedback you have given us. We hope to see you again the next time you visit our beautiful city by the sea.