2/10 Terrible
Doreen M.
16 feb. 2026
No le gustó: Limpieza
We wanted to reach out personally regarding the recent two-night reservation we had to cancelled due to an unexpected illness. As you know, we planned the visit to meet our granddaughter for the very first time and chose your property because it’s located within walking distance from our daughter and son-in-law’s house. In fact, you and I spoke on the phone about our trip, our plans to visit our first grandchild, and our hope to stay at our property for future visits. Since the property was unrented, you were willing to rent for 2 nights and would consider the same arrangement in the future given availability.This was not an arbitrary cancellation. As the grandparents of a 10-day-old newborn, we simply could not risk exposing our granddaughter to illness. While we were heartbroken to miss this visit, our full intention was—and remains—to reschedule our stay once we are healthy and my husband completes his next chemo treatment. As you can imagine, spending time with our granddaughter is very important to us especially at this stage in life, and we anticipate being frequent renters in the months to come.For that reason, we are disappointed that no flexibility or consideration was extended in recognition of these circumstances. Although we understand cancellation policies exist for a reason, unforeseen illnesses, especially involving exposure to a newborn, seems to warrant some grace and good will. If the shoe was on the other foot, I’m sure you wouldn’t want your own c
Doreen M.
Se hospedó 2 noches en febrero de 2026