Se sirven cenas y happy hour

Opiniones sobre Freehand New York

4 out of 5
Freehand New York
23 Lexington Ave, New York, NY

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 512 de 1006 opiniones" "
Evaluación: 8 - Bueno. 239 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 137 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 78 de 1006 opiniones" "
Evaluación: 2 - Terrible. 40 de 1006 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana Perez

Viajó por negocios
Le gustó: Limpieza, servicios
Location
Se hospedó 2 noches en abril de 2024
Respuesta de Team Freehand el 26 abr. 2024
Ana, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excelente

jose antonio

Se hospedó 7 noches en marzo de 2024
Respuesta de Team Freehand el 4 abr. 2024
Jose, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excelente

Betty Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice stay
Enjoyed the cousy room. It was a little loud the rooftop over the weekend.
Se hospedó 4 noches en enero de 2024
Respuesta de Team Freehand el 26 ene. 2024
Betty, thank you so much for your kind review! It's really nice to see that you had such a great guest experience at our property!

10/10 Excelente

Rosa Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel con excelente ubicación
Tuvimos una estancia muy agradable, en el lobby había siempre un muchacho muy servicial, muy amable. La habitación muy linda, pequeña pero cómoda. La ubicación del hotel excelente.
Se hospedó 3 noches en octubre de 2023
Respuesta de Team Freehand el 30 oct. 2023
Gracias Rosa Maria, we appreciate your time taken to review us. It is great to see that you enjoyed your stay. I have shared your comments with the staff, and they wish to “Thank you for your review and kind comments.”

8/10 Bueno

Virgilio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great!
Se hospedó 3 noches en julio de 2023
Respuesta de Team Freehand el 30 jul. 2023
This is all there needs be said Virgilio, we appreciate your time taken to review us!

4/10 Mediocre

Luis Alejandro

Se hospedó 4 noches en julio de 2023
Respuesta de Team Freehand el 6 ago. 2023
We wish you had gone into more details Luis, we would love to know where we need to improve so when your travels send you this way again we will be able to make lasting memories..

10/10 Excelente

Agripina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me gusto mucho muy limpio y buen ubicado a buen precio
Se hospedó 3 noches en junio de 2023
Respuesta de Team Freehand el 7 jul. 2023
Estamos muy contentos de que lo hayas pasado superfantástico y esperamos volver a verte pronto.

10/10 Excelente

Williams

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien en muy buen. Estado muy buena atencion
Respuesta de Jonathan Rodriguez el 1 dic. 2022
Good Evening ,Thank you for taking the time to leave a review. We are so happy that you enjoyed your stay with us and hope to host you again during your next visit to the Big Apple.Kind Regards,

10/10 Excelente

shalyf

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en marzo de 2022
Respuesta de Reynaldo el 22 mar. 2022
5 out of 5? Nice!😍 We love hearing that you enjoyed your time at The Freehand Hotel. We wish you safe travels and see you next time, Regards, Reynaldo

10/10 Excelente

Oliver Jahin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El establecimiento está bien por el precio, buenos lugares para comer cercanos al hotel, dos estaciones del metro para moverse a donde sea. El hotel ya necesita remodelaciones a sus instalaciones de los elevadores y del agua
Se hospedó 8 noches en diciembre de 2021
Respuesta de Delamarques el 21 ene. 2022
Oliver, Thank you for your review and appreciate your candor. We certainly boast about our great location and unique room types. Your feedback will be shared with our engineering team to take a look as we do not want our guests to be disturbed by water hammering. We look forward to welcoming you back, hopefully in the very near future! Warm regards, Delamarques

8/10 Bueno

Carlos Fernández

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked everyting, specially the location and the super friendly staff, with one exception: temperature in the room was quite low as air conditioning was non adjustable by guests and windows didn't properly isolated the room from the outside.
Se hospedó 7 noches en noviembre de 2021
Respuesta de Delamarques el 17 dic. 2021
Carlos, Thank you for your review. We're happy to know you enjoyed your overall stay. We look forward to your next stay with us. Regards, Delamarques

10/10 Excelente

JONATHAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Genial
Todo de diez, el personal es genial (sobre todo Javier, que nos ayudó en todo momento y nos recomendó lugares increíbles). Segunda vez en este hotel y serán muchas más.
Se hospedó 7 noches en octubre de 2021
Respuesta de Delamarques el 26 nov. 2021
Jonathan, Thank you for your review. We're thrilled to know you enjoyed your stay with us, and hope there's a third time - hopefully soon. Javier says hello! Cheers, Delamarques

6/10 Aceptable

Monica

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
El hotel excelente….. la única muy mala experiencia fue el joven de nacionalidad argentina q
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Eduardo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2021
Respuesta de Freehand Team el 20 jul. 2021
Hey Eduardo, Thank you for your 10 out of 10 rating! We are so thrilled we were able to provide a awesome experience for you. We hope to see you again in the near future :)

10/10 Excelente

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
great location and friendly staff
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Chika

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
Se hospedó 3 noches en abril de 2024
Respuesta de Team Freehand el 2 may. 2024
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Excelente

David, Plymouth

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great appointments, dining and cocktailing options on site.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Freehand el 2 may. 2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excelente

CHRISTINA

Viajó con su familia
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
Se hospedó 2 noches en abril de 2024
Respuesta de Team Freehand el 29 abr. 2024
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

4/10 Mediocre

Andrew

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Freehand el 26 abr. 2024
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

8/10 Bueno

Alison

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Freehand el 26 abr. 2024
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Excelente

Gregory

Le gustó: Servicios, estado de la propiedad e instalaciones
Great
Se hospedó 2 noches en abril de 2024
Respuesta de Team Freehand el 26 abr. 2024
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Aceptable

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good stay except For continual Street noise because of Construction on 23rd street. Next time I would Stay facing 22nd street, much quieter
Se hospedó 3 noches en abril de 2024
Respuesta de Team Freehand el 26 abr. 2024
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Aceptable

Chris

Viajó con su pareja
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Se hospedó 3 noches en abril de 2024
Respuesta de Team Freehand el 26 abr. 2024
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

10/10 Excelente

Khando

Viajó con su familia
Le gustó: Limpieza, personal y atención
extremely tiny bathroom !!!
Se hospedó 5 noches en marzo de 2024
Respuesta de Team Freehand el 19 abr. 2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Aceptable

Jared

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel but barely slept from the noise on the street
Se hospedó 1 noche en abril de 2024
Respuesta de James el 17 abr. 2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York

2/10 Terrible

Richard

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Se hospedó 2 noches en abril de 2024
Respuesta de Team Freehand el 15 abr. 2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.

8/10 Bueno

Nickie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Se hospedó 1 noche en abril de 2024
Respuesta de Team Freehand el 18 abr. 2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Aceptable

Kirsten

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en abril de 2024
Respuesta de Team Freehand el 18 abr. 2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 Aceptable

Elisa

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Freehand el 15 abr. 2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Aceptable

Jean

Le gustó: Limpieza, personal y atención, servicios
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Freehand el 15 abr. 2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Aceptable

Amir

Le gustó: Limpieza
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray. Street noise was extremely loud at night.
Se hospedó 3 noches en abril de 2024
Respuesta de Team Freehand el 15 abr. 2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excelente

amanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
Se hospedó 2 noches en abril de 2024
Respuesta de Team Freehand el 12 abr. 2024
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Bueno

Kaitlyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en abril de 2024
Respuesta de Team Freehand el 8 abr. 2024
Kaitlyn, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Bueno

Scott

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
Se hospedó 5 noches en marzo de 2024
Respuesta de Team Freehand el 8 abr. 2024
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excelente

Kelsey

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My stay was wonderful. The staff was so nice and attentive. Location was wonderful! I will definitely be back.
Se hospedó 3 noches en abril de 2024
Respuesta de Team Freehand el 7 abr. 2024
Kelsey, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Bueno

Jill, Seattle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loud dirty windows. Some very pleasant staff. Great dining options. Fire alarm went off at night and they totally were uncommunicative with guests. Very chaotic.
Se hospedó 2 noches en abril de 2024
Respuesta de Team Freehand el 6 abr. 2024
Jill, we apologize for any inconvenience but in any and all emergent situations the first responders are in charge, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.

10/10 Excelente

Margo

I liked that there was a really pretty restaurant attached to the property it made things very convenient! The staff was really nice I got there early and I was able to use the downstairs bathrooms and when I left I forgot something in my room and I was able to collect it later
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 6 abr. 2024
Margo, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.

4/10 Mediocre

Monique

Se hospedó 1 noche en abril de 2024
Respuesta de Team Freehand el 26 abr. 2024
Monique, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 Aceptable

Danielle

Le gustó: Limpieza, personal y atención
It was fine. Bathroom was very very small and they were having issues with hot water, so had cold showers. They did give us back the facility fee for the inconvenience. Room was a decent size by NYC standards. Has an eclectic flair.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 4 abr. 2024
Danielle, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.

10/10 Excelente

Philipp

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff.
Se hospedó 4 noches en marzo de 2024
Respuesta de Team Freehand el 1 abr. 2024
Philipp, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excelente

Andrew, Franklin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked how efficient they were
Se hospedó 2 noches en marzo de 2024
Respuesta de James el 31 mar. 2024
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property! Freehand New York

10/10 Excelente

Christian, Quincy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cool hotel, great vibe, great location
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 28 mar. 2024
Christian, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

6/10 Aceptable

Richard

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
Staff were good. Hallways and room had poor lighting
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 28 mar. 2024
Richard, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.

8/10 Bueno

Izabella

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a wonderful stay but do know that the ladders to the bunk beds are bolted to the walls and are not too easy to get on the beds from. Incredible stay otherwise and definitely recommend!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Freehand el 28 mar. 2024
Izabella, we appreciate the feedback and this score. Thank You! We have alerted the entire team to your comments as we work to improve our guest service this will help us in our refinement of our product, we hope to see you again so we can earn that perfect 10.

6/10 Aceptable

Niaje

Se hospedó 4 noches en marzo de 2024
Respuesta de Team Freehand el 24 mar. 2024
Niaje, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excelente

Ana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love the restaurant and bar! Amazing location
Se hospedó 4 noches en marzo de 2024
Respuesta de Team Freehand el 23 mar. 2024
Ana, thank you for completing the survey and for an awesome score. We appreciate your choosing us for your stay.

8/10 Bueno

Emilio

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property has an excellent location. The property appeals to a younger crowd and gets busy and noisy. Housekeeping has glitches. Unlimited free bottled water was an excellent treat.
Se hospedó 5 noches en marzo de 2024
Respuesta de Team Freehand el 21 mar. 2024
Emilio, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Our energy is youthful yes, we have made housekeeping aware that you had some issues and would like to extend an apology for the inconvenience suffered during your stay.

2/10 Terrible

Nicoletta

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had very high hopes for this hotel as it is in a great location and had solid reviews. However, our stay was the worst experience I have ever had while staying in a hotel. I don’t say this lightly, nor have I ever complained about a stay. The AC in the room we were originally in was broken, and then after relocating - that ac system also did not work. The carpets were absolutely filthy, and there were multiple hairs on the pillows as we arrived. We did not complain about the hairs bc we had just got relocated to a different room due to ac issues. The mini fridge was moldy, the phone in our room also did not work. We stayed on the fourth floor, and the noise from the club in the hotel was so loud, we might as well have been in it. This went on until 4:10am. When I called the front desk to ask if there was anything he could do about the noise, he gave so much pushback and was extremely rude. Again, I hate complaining or being a burden in anyway, but this hotel experience was abysmal and an absolute disappointment. I travel a lot, and this was the worst stay I have ever had.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 21 mar. 2024
Nicoletta, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excelente

Bergin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 21 mar. 2024
Bergin, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excelente

Brennen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Freehand el 21 mar. 2024
Brennen, Bergin, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.