Área infantil

Opiniones sobre Arthouse Hotel New York City

4 out of 5
Arthouse Hotel New York City
2178 Broadway at W 77th St, New York, NY

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 718 de 1331 opiniones" "
Evaluación: 8 - Bueno. 337 de 1331 opiniones" "
Evaluación: 6 - Aceptable. 138 de 1331 opiniones" "
Evaluación: 4 - Mediocre. 93 de 1331 opiniones" "
Evaluación: 2 - Terrible. 45 de 1331 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 10 feb. 2024
Thanks for the perfect rating, Daniela!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Arthouse Hotel New York City.Have a wonderful day!

8/10 Bueno

Fernanda Isabel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing area. Well located
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 13 ene. 2024
Fernanda, it's wonderful to hear that your experience at Arthouse Hotel New York City was enhanced by its prime location. We really appreciate the time you took to share this feedback. It would be our pleasure to welcome you back in the future.

6/10 Aceptable

Erick Alan

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Expensive Resort Fee
El hotel me cobro un resort fee que no tenia conocimiento. Fueron mas de 200 USD
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 8 ene. 2024
Erick, lamentamos saber tu malentendido con respecto a la tarifa del resort. Es importante para nosotros que todas las tarifas se comuniquen claramente a nuestros huéspedes durante el proceso de reserva. Valoramos sus comentarios ya que nos ayudarán a garantizar que todos los cargos sean lo más transparentes posible para futuros visitantes. Sus inquietudes serán compartidas con nuestro equipo. Disculpas por cualquier inconveniente causado durante tu experiencia.

10/10 Excelente

Marcio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
B
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service el 18 nov. 2023
Thanks for the amazing rating, Marcio!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Arthouse Hotel New York City!

8/10 Bueno

Norberto Iván

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 5 nov. 2023
We appreciate your lovely rating, Norberto!The satisfaction of our guests is important to us so we can't wait to see you back again at Arthouse Hotel New York City soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excelente

Fernanda Isabel

Se hospedó 6 noches en octubre de 2023
Respuesta de Customer Service el 14 nov. 2023
Fernanda, it's fantastic to hear you had a stellar experience at Arthouse Hotel New York City! We greatly appreciate your top rating. Your feedback inspires us to continue providing exceptional service. We're eagerly looking forward to your return visit!

10/10 Excelente

Myrna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buena ubicación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 28 sept. 2023
Myrna, gracias por destacar la fantástica ubicación del Arthouse Hotel New York City. Estamos encantados de que lo haya apreciado y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excelente

Isela Garza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good option!
Se hospedó 3 noches en mayo de 2023
Respuesta de Customer Service el 12 may. 2023
Thank you for the great rating, Isela!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Arthouse Hotel New York City! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Mala experiencia al momento de efectuar el check in, no funcionaba su sistema y tuvimos que ocupar varias tarjetas y hasta el momento me tienen bloqueado montos que ya deberían de haber sido liberados
Se hospedó 2 noches en diciembre de 2022
Respuesta de Customer Service el 2 ene. 2023
Agradecemos sus comentarios.Nos esforzamos por ofrecer a nuestros huéspedes un servicio de calidad y comodidad. Sin embargo, es lamentable que su estadía con nosotros haya sido menos que perfecta. Abordaremos sus inquietudes con los miembros apropiados de nuestro equipo de recepción.Nos encantaría volver a verte en el futuro para compartir una experiencia más positiva contigo.

10/10 Excelente

María Elena González

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me gustaron la decoración, el ambiente, la ubicación, la amabilidad del personal. Voy a regresar a ese hotel
Se hospedó 2 noches en mayo de 2022
Respuesta de Customer Service el 7 may. 2022
¡Gracias por la excelente calificación, María! ¡Es fantástico escuchar que disfrutó tanto de su estadía en Arthouse Hotel New York City! Estamos encantados de haber podido acomodarlo durante su estadía y de haberle dejado una impresión maravillosa. ¡Apreciamos mucho sus elogios por nuestra decoración, ambiente, ubicación y equipo! Gracias por tomarse el tiempo para compartir. ¡Esperamos recibirlo pronto nuevamente!

8/10 Bueno

Ariadna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
En limpieza hace falta un poquito
Se hospedó 6 noches en abril de 2022
Respuesta de Customer Service el 20 abr. 2022
Gracias por compartir tus pensamientos con nosotros, Ariadna. Agradecemos el tiempo que se ha tomado para dejarnos sus comentarios. Escuchar las sugerencias de nuestros huéspedes es extremadamente importante para nosotros. Dicho esto, nos aseguraremos de analizar sus inquietudes en el futuro. Queremos asegurarnos de que esos pasos en falso se borren para nuestros futuros huéspedes. Una vez más, le agradecemos el tiempo que se ha tomado para dejarnos una reseña. Si hay alguna manera de que podamos acomodarlo durante una futura visita, háganoslo saber.

2/10 Terrible

Mariana

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No llegue ,cancele un mes . Tengo los correos de cancelación más de un mes antes y me cobraron aun con que cancele dentro del tiempo permitido. Ahora no me regresan mi dinero .
Se hospedó 6 noches en diciembre de 2021
Respuesta de Customer Service el 9 ene. 2022
Nos disculpamos sinceramente por este inconveniente, Mariana. Póngase en contacto con nosotros en el hotel directamente para que podamos investigar esto más a fondo. Gracias.

4/10 Mediocre

Laura

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
En la ducha y en la bacha solo habia agua caliente Vinieron dos veces para arreglarlo y no pudieron
Se hospedó 1 noche en agosto de 2021
Respuesta de Customer Service el 17 sept. 2021
Agradecemos tus comentarios, Laura. Estamos desanimados al escuchar acerca de los desafíos que enfrentó durante su estadía con nosotros. Nos esforzamos por ofrecer a nuestros huéspedes un servicio de calidad y comodidad. Es una lástima que nuestros artículos de baño no estuvieran a la altura del alto nivel que estamos acostumbrados a compartir. Abordaremos sus inquietudes con los miembros apropiados de nuestro equipo. Considere permitirnos otra oportunidad para brindarle el excelente servicio que somos capaces de brindar.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
There was a lady in the lobby that was unpleasant to us twice. Everything else was great
Se hospedó 3 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, servicios
muy buena ubicación. buen café y pan. muy cómoda la cama. no tan limpio y no podían hacer limpieza diario, había que agendarla.
Se hospedó 7 noches en abril de 2021

10/10 Excelente

Grant

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
oK
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service el 1 may. 2024
Grant, thank you for choosing Arthouse Hotel New York City. We're pleased to know your stay met your expectations. We hope to be your choice of accommodation again in the future. Safe travels until then.

10/10 Excelente

Bonnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property. Room was clean. Staff was very friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Bonnie, it's delightful to read that you had a positive experience at Arthouse Hotel New York City. We're pleased that you found our property beautiful and the room to be clean. We're especially heartened to learn you appreciated the friendliness of our team members. We hope to have the pleasure of your company again in the future. Thank you for choosing us and for your favorable review.

10/10 Excelente

Randy

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel and staff loved it!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 26 abr. 2024
Randy, it's wonderful to know you had such an enjoyable experience at Arthouse Hotel New York City! We're delighted to hear your praise for our exceptional team members and the overall experience. Looking forward to welcoming you again in the future!

8/10 Bueno

Jennie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 22 abr. 2024
Jennie, it's great to see that you had a positive experience at Arthouse Hotel New York City. We appreciate the 4-star rating and hope to have the opportunity to provide an even better stay in the future. Be assured, our team continues to strive for improving our services. Thank you for choosing us.

8/10 Bueno

Maimouna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice boutique hotel in the Upper West Side of NYC. Very convenient, easy access to restaurants and shopping.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Maimouna, we're thrilled to hear about your positive experience at Arthouse Hotel New York City. It's a pleasure to know you found our location well-placed with easy accessibility to dining and shopping options. We hope to welcome you back again in the future.

10/10 Excelente

vicki, Atlanta

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the added breakfast for 2 was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 20 abr. 2024
Vicki, thank you for highlighting your experience at Arthouse Hotel New York City. We're delighted to know that you appreciated the added breakfast. We look forward to welcoming you back for another enjoyable stay and maybe another delightful breakfast.

10/10 Excelente

Adam

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had an excellent stay. The hotel was very comfortable and the staff is friendly and helpful. Location wise, it's two blocks from the 79th street station, so getting around the city was easy.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 15 abr. 2024
Adam, thank you for sharing your fantastic experience at Arthouse Hotel New York City. We are thrilled to learn you found our hotel cozy and our team members supportive. The ease of access all around the city from our location is indeed a major plus point for our guests. We look forward to welcoming you back during your next adventure to New York City.

10/10 Excelente

karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fabulous lobby and location!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 14 abr. 2024
Karen, it's fantastic to hear that you appreciated the exquisite design of the Arthouse Hotel New York City's lobby and the convenience of our prime location. We eagerly look forward to welcoming you back for another fabulous stay.

6/10 Aceptable

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención
We liked the lobby pastry shop, the live music, and the copious seating available in the lobby level. We also enjoyed the adjacent Serafina Italian restaurant. We were disappointed with our initial placement(upon registration) in a room that was supposed to be a “standard king” but had a bed that was queen-sized at best. This situation was ultimately resolved by the registration staff but only after they had tried to assert that our tiny first room( arm 526) was, in fact, a “standard king.” Thankfully they accepted our position and reassigned us to a larger room(Rm529) which actually had a king sized bed otherwise a call to our booking agent was imminent. All told this start, including the initial reluctance to redress our situation and then a turnabout which necessitated we move ourselves to another room did make a favorable impression on us. This was overcome by some reasonable registration staff as well as friendly housekeeping staff and other front end staff. The ratings above support this.
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service el 10 abr. 2024
Richard, it's great to hear that you enjoyed our lobby pastry shop, live music, and the comfort of the lobby area, as well as our partnered Serafina Italian restaurant. We do regret to hear about the confusion regarding the room size and bed type at check-in. We'll use this feedback to make improvements. We're grateful that our team members, including those at the front desk and housekeeping, made a positive impression. We hope you'll join us again at Arthouse Hotel New York City.

10/10 Excelente

Sebastian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Vriendelijk personeel en een uitstekende locatie vlakbij central park.
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service el 9 abr. 2024
Sebastian, het is fijn om te weten dat je de teamleden van Arthouse Hotel New York City vriendelijk vond en onze toplocatie nabij Central Park waardeerde. We waarderen uw positieve beoordeling van uw Expedia-boeking en we kijken ernaar uit u in de toekomst opnieuw te mogen verwelkomen.

8/10 Bueno

Jill

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No refrigerator in the room. Sheets were clean but very crisp which actually was quite noisy.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
Jill, thank you for sharing your experience at Arthouse Hotel New York City. We are pleased to hear that the cleanliness of our linens met your expectations. As for the noise and the lack of a refrigerator in your room, we appreciate your feedback and are always looking to enhance our guest offerings based on feedback like yours. We're hopeful to welcome you back in the future.

10/10 Excelente

La-Toria

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely fantastic property! Amazing and kind staff and delicious coffee and pastries. This property is great for business travel or a couples getaway. We highly recommend and keep returning!
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service el 8 abr. 2024
La-Toria, thank you for your enthusiastic words about the Arthouse Hotel New York City. We're thrilled that you enjoyed our wonderful hospitality, delectable coffee and pastries. It's always a pleasure to provide an ideal setting for business and leisure travelers alike. We're looking forward to your continued visits.

6/10 Aceptable

Kim

Le gustó: Personal y atención
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service el 28 abr. 2024
We appreciate the feedback, Kim.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excelente

Lara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I stayed here for a week while in NYC and had a fabulous time! We especially loved the restaurant options (had delicious pasta at Serafina and fantastic dumplings and curry at Red Farm) and the bakery in the lobby. The proximity to Lincoln Center was also a plus. Staff were friendly and helpful and our room was comfortable both in space and temperature.
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service el 7 abr. 2024
Lara, it's wonderful to hear that you and your husband had an enjoyable stay at the Arthouse Hotel New York City. It's heartening to know that you appreciated our on-site dining options as well as our convenient location. We're glad to hear that our team members were approachable and of service to you, and that your room provided the comfort you expected. We're looking forward to hosting you again on your next visit to NYC.

10/10 Excelente

Elizabeth

Le gustó: Limpieza
It is clean. The staff was very helpful and friendly. The restaurant on property was excellent.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 8 abr. 2024
Elizabeth, thank you for your glowing review of Arthouse Hotel New York City. We're thrilled to hear your positive comments about our meticulous cleanliness, exceedingly accommodating team members and the superb dining experience at our on-property restaurant. We can't wait to host you again in the future.

6/10 Aceptable

YOUNG-SOO

Le gustó: Limpieza, estado de la propiedad e instalaciones
One of reception staffs ignored or refused my request which is advertised on website. I wonder he would do it differently if I am a white.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 5 abr. 2024
Young-Soo, we regret to hear about your experience as we value all of our guests and their requests. We aim to provide excellent service and ensure all guests feel welcomed and comfortable. We want to assure you that your concerns will be addressed with our colleagues. We appreciate your feedback and will continue to strive towards improving our services.

10/10 Excelente

Erin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very accommodating and the cocktails at the bar were excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 4 abr. 2024
Erin, thank you for your wonderful feedback. We're delighted to hear that our team members at Arthouse Hotel New York City met your needs and that you enjoyed our carefully crafted cocktails. We're looking forward to welcoming you back to further enhance your experience with us.

10/10 Excelente

lucien

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
wonderful place for a wonderful stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
Lucien, thank you for your positive feedback. We're delighted to hear that you had a wonderful stay at Arthouse Hotel New York City. We strive to provide an exceptional guest experience, and it's reassuring to know we hit the mark for you. Looking forward to welcoming you back on your next visit.

8/10 Bueno

Warren, Portland

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upper West Side hotel with cozy lounge and comfortable rooms
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 30 mar. 2024
Warren, it's great to hear that you enjoyed the cozy ambiance and comfortable rooms at Arthouse Hotel New York City. We're thrilled that our location suited you and we hope to welcome you back in the future. Thank you for choosing us and sharing your delightful perspective with other travelers.

10/10 Excelente

cherri

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
I had a high up large room which was wonderful. It was very quiet and had a great view. I arrived late at night and the staff was really fantastic all too willing to print emails scan send emails for me etc. etc. Who out this day the staff Have been better. I also had a Wednesday night where the hotel has a fantastic jazz group. Be sure to book on a Wednesday. They’re really brilliant. !
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Cherri, we're thrilled you enjoyed your time at Arthouse Hotel New York City. It's wonderful to hear that our team members went the extra mile to assist with your mails and that you found our high-floor room to your satisfaction. We're also glad you had the chance to enjoy our jazz group on Wednesday night - it's quite a hit with our guests. We cannot wait to welcome you back for another delightful stay!

10/10 Excelente

Kelly

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 13 abr. 2024
Thank you for the perfect rating, Kelly!We are very pleased to hear that you had a wonderful stay at Arthouse Hotel New York City. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excelente

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were amazing and property was wonderful and close to everything we needed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 24 mar. 2024
Cynthia, we're thrilled to know you had a great experience at Arthouse Hotel New York City. It's wonderful to hear that our wonderful team members were able to assist you and that you appreciated our convenient location. We hope to welcome you back on your next visit to New York City. Safe travels!

6/10 Aceptable

John, Brookline

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Large windows& outside patio gave a sense of spaciousness to our room.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 21 mar. 2024
John, thank you for sharing your experience. It's lovely to hear that the design of your room at Arthouse Hotel New York City contributed to a feeling of openness. We appreciate your insight and look forward to the possibility of welcoming you again in the future.

10/10 Excelente

sydney

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 9 abr. 2024
Sydney, we're delighted to see your perfect score! Your support for Arthouse Hotel New York City is greatly appreciated. We trust you had an exceptional stay and we're looking forward to welcoming you back on your next visit. Have a fantastic day!

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 10 abr. 2024
Sara, we're thrilled to learn of your wonderful experience at Arthouse Hotel New York City! Thank you for choosing us for your stay. We hope to welcome you back in the near future.

10/10 Excelente

Harlan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed here many times and always had a pleasant stay.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Harlan, we're thrilled to hear that you've consistently enjoyed your stays at Arthouse Hotel New York City. We appreciate your loyalty and look forward to welcoming you back again in the future.

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel in a safe neighborhood.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Jennifer, it's great to know that you found the Arthouse Hotel New York City to be delightful and located in a secure area. We're glad your stay was enjoyable and we look forward to welcoming you back for another delightful experience.

10/10 Excelente

Mary

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 7 abr. 2024
Mary, it's delightful to hear of your experience at the Arthouse Hotel New York City. We appreciate your high rating and look forward to welcoming you back when your travels next bring you to the city. Safe travels until then.

4/10 Mediocre

Charles, Boston

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Saturday morning the female front desk person. 1st did NOT introduce herself just started screaming at me. I tried to explain myself but she just said “I don’t care” she freaked me out so much I didn’t want the free hotel breakfast I just left. Saw the nice cleaning person gave her a tip and left the hotel. I suggest you tell your staff to listen to your paid customers before overreacting!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Charles, we regret to read about your recent experience, especially with regard to your interaction with our front desk team member. A warm and inviting atmosphere is a top priority for us, so it's concerning to hear this was not the case. We'll make sure to share your feedback with our team to ensure proper conduct. We hope you'll consider giving us another opportunity to meet your expectations.

10/10 Excelente

Stephanie, New York

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice clean hotel in great location. The lounge and restaurant downstairs were comfortable and nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Stephanie, it's wonderful to hear that you enjoyed your stay at the Arthouse Hotel New York City. We're so pleased you had a positive experience with our prime location and found our lounge and restaurant to your liking. We look forward to providing you with another memorable stay in the future. Thanks for taking the time to leave a review.

10/10 Excelente

Daiana

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 7 abr. 2024
Thanks for the perfect rating, Daiana! We can't wait to see you again soon for another amazing experience at Arthouse Hotel New York City. Have a great day!

10/10 Excelente

ling

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The shower equipment in the bathroom is great, with a large amount of water.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Ling, it's wonderful to hear that you enjoyed the shower facilities at the Arthouse Hotel New York City, particularly noting their efficiency. Your positive commentary affirms our dedication to providing excellent amenities for our guests. Thank you for your review and we look forward to welcoming you back.

8/10 Bueno

Marilyn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
lovely Boutique hotel on the upper west side of Manhattan. It's in a great neighborhood with great restaurants and close enough to public transportation to reach any part of the City. The only suggestion is that you be sure you get the room you requested and paid for. On 3 occassions I've been given a lower grade room and had to bring this situation to the manager, and was moved. Otherwise, a love hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 14 mar. 2024
Marilyn, it's wonderful to know you see the Arthouse Hotel New York City as a charming boutique hotel situated in a lovely neighborhood with excellent dining options and easy access to public transportation. Concerning your room allotment, we appreciate your understanding and patience. It's our objective to match guests with their preferred room types at all times, and we apologize for any previous missteps. We are glad the situation got resolved to your satisfaction each time. Thank you for your compliment on our hotel. We look forward to welcoming you back on your next visit to New York City.

10/10 Excelente

Andria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 13 mar. 2024
Andria, it's wonderful to see your perfect rating for Arthouse Hotel New York City! We're thrilled to know that your stay was excellent, even if the words are unspoken. Your rating is a testament to our commitment to provide outstanding accommodation. We hope you choose to create more cherished memories with us whenever your travels bring you back to New York.

10/10 Excelente

Zippy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Thanks for sharing this perfect rating, Zippy!We're thrilled to hear you enjoyed your stay at Arthouse Hotel New York City! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!