4/10 Mediocre
Anne P., Wilmington
29 ene. 2026
Le gustó: Limpieza
My friend and I had a difficult time rating this home. The home itself was lovely. We happened to visit NOLA during winter storm Fern. Our last 2 nights there were horrible. The directions for the heating system were non existent so I contacted the host, who gave me a one sentence explanation for the heating instructions, which didn’t help. I contacted him again the same evening without receiving any response. The same evening we had to sleep fully clothed with down jackets and gloves on underneath the blankets and were still freezing. The host contacted us with a little more instruction on the heating system our last day there. Since our flight was canceled to Philadelphia that day, we had to stay an extra night and couldn’t wait to leave the home to get to the JW Marriott for some warmth. I’m sure it’s a great place to stay without a winter storm but the lack of communication with the host really played a HUGE factor in our rating of this home. If the host had more empathy for our situation and had put more effort into communicating with us, and even had followed up with us, things would have been a lot different re this rating. We are not mean people and I have never given a rating this low, just hope the host realizes the importance of following up with his guests after this very uncomfortable stay we had. Wish the host nothing but the best. You live and learn.Best,Anne
Anne P.
Se hospedó 3 noches en enero de 2026