The condo was very clean and spacious. The high ceilings and floor-to-ceiling windows gave us beautiful views of the gulf. We also enjoyed the two pool areas that were always clean and spacious. We appreciated that the complex was gated, the common areas were well maintained and clean, and the staff quickly responded to the minor maintenance issues that arose during our stay.
There were some drawbacks to this particular unit. The pictures on the website do not correctly depict the furniture in the condominium. The living room pictures show a couch with two overstuffed chairs and ottomans. The chairs were not present and had been replaced by a loveseat. There were no ottomans or coffee table to put our feet up, which made sitting and watching TV a bit uncomfortable. The pictures of the chairs on the balcony appeared to be comfortable rattan furniture. Instead, there were two Adirondack chairs and 4 stackable outdoor chairs with four small tables. While they were fine, I suspect they were not as comfortable as what appeared in the pictures. The decorative comforter and pillows in the master bedroom were not as pictured. While this wasn’t significant by itself, it goes to the overall lack of accuracy in the description. As in other properties we have rented, we did not find any information or directions for the TV. The TV in the living room was not connected properly and maintenance had to be called to connect the unit. Of minor consequence was the bar chair height. They were too low for the countertop and again, not the chairs that were pictured. We ate our meals on the balcony, but it would be very uncomfortable for adults to eat in this space and impossible for children to reach. Finally, even though the property management responded quickly when we had concerns, we felt that these minor issues (dryer knob not functioning, broken toilet handle, TV adjustment, dead batteries in all battery operated clocks) should have been addressed by the housekeeping staff before we arrived.
We have been renting from VRBO for about 15 years. This is the first time we have encountered a property that was misrepresented and with this number of maintenance issues. None of the issues were a ‘deal breaker’, and as previously stated, management was extremely responsive when we contacted them. However, it was very disappointing that when we paid what we feel was a premium price to rental property; it was not what was represented.