4/10 Mediocre
Laurie T.
25 sept. 2025
Le gustó: Limpieza
The check-in instructions were incorrect, instructing us to park in the driveway and then go in the front door. There was no driveway. I called the contact number and they told me to use a code to get into the garage, which was at the back of the house. There was no keypad on the garage- I had to send them a photo to prove that, so then they told me to leave the car and walk through the grass around to the front of the house to go through the front door. I tried that, but the code they had sent in the welcome email was incorrect. I called again and they told me to use a new code. That code worked, but the incredibly inconvenient solution for the four days of our stay was to drop someone off at the front door to go in and open the garage, and then the car had to drive around to the back. There was no garage door opener in the house, and they would not add us to the app to be able to open the garage from our phone. The worst part of all of this was that there was no local team (even though they told us someone would come to help us get in - no one ever did) and the contact number reached someone who was completely unfamiliar with the property. It was a bed experience simply to check in and we were very surprised that no attempt was made to rectify the very bad check in experience. When we got in, it was just OK - not a good value for the price. Uncomfortable couch, no coffee table or end tables, very poor WiFi. This seems to be a property managed by some non-local company.
Laurie T.
Se hospedó 4 noches en septiembre de 2025