Let me start off by saying that in theory, this is a very nice place. The circumstances of the week we were there is the root of the problem and why I will not rent from here or from a place represented by Kitty Hawk Realty again. The entire week, the top floor did not have AC, it got no lower than 79 degrees. The blinds had to be drawn the entire time, meaning the ocean front view that we paid for, was now gone. It was unbearable to be on the top floor (where the only functioning tvs were, the kitchen was, really the only room to have the entire family together). In addition, the movie room did not have the number of couches as pictured and did not operate as well. The “exercise area” was shoved in the back of the movie room, which was dark and muggy, and not as pictured in the photos. Moving outside, the pool grew an incredible amount of algae by the end of the week as the pump was not working, there were even sand crabs coming in through the pipes and into the pool on a daily basis. The hot tub was leaking and therefore we had to refill it with cold water and the leaking water would run below to the tiki hut making that also not comfortable to use. There were light bulbs out, old food under the couches, shingles falling off the tiki hut, the ice maker didn’t work- the house is in full need of major TLC.
Now, we are on vacation to spend together, and we love the beach, but the AC being out was inexcusable. We contacted the realtor on a daily basis, without return phone calls prompting us to go out of our way on our vacation to show up in person to get a response. They did not fix the AC, they put one window unit in the upstairs and one in the bedroom, which still did not bring the temp lower than 79 degrees in the dead heat of summer.
Go across the street, the house is updated, the pool is nicer, the dryer probably works and their realtors probably respond to problems in a timely and professional fashion. It’s $10,000.00 less.
They will say “you stayed the whole week,” which we did. We made the best of it because we all drove 6 hours to get there and we’re not going to shell out another $22,000.00 to stay somewhere else last minute. We just expected normal, professional courtesy. When asked for some amount of compensation, the $1,000.00 seemed like a slap in the face.
I would beware of kitty hawk realty, and ensure that when you book somewhere, you’ll have a responsible contact incase there are issues.
