4/10 Mediocre
Spencer A., Brownsburg, IN
28 jul. 2025
No le gustó: Limpieza
We stayed for 4 nights in July 2025. The unit itself was as described, but the cleanliness and responsiveness of the service from the property management company (for the unit, not the building) left something to be desired. Upon arrival we noticed several areas that had not been cleaned at all (hair on beds, stains on comforters, mildew on shower liner, dust caked on laundry doors) and the storage safe was deemed non-functional and couldn’t be used. Later in the stay we had some cockroaches/palmetto bugs in our bed and around the unit. We followed the instructions on how to request help for the dirty items and alert them of the cockroaches crawling in a bed. They took our comforters and promised to bring them back the next day, but they never came back. They did however, drop off some folded sheets, a few blankets, and a packaged shower liner. We were expected to install the shower liner. No action was taken to help with bugs. Very disappointing for the amount we paid.
Spencer A.
Se hospedó 4 noches en julio de 2025