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Opiniones sobre Fortune Park Lake City Thane - ITC Hotel Group

4 out of 5
Fortune Park Lake City Thane - ITC Hotel Group
Jupiter Medi Park, Eastern Express Highway, Thane West, Thane, Maharashtra

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 31 de 61 opiniones" "
Evaluación: 8 - Bueno. 22 de 61 opiniones" "
Evaluación: 6 - Aceptable. 5 de 61 opiniones" "
Evaluación: 4 - Mediocre. 2 de 61 opiniones" "
Evaluación: 2 - Terrible. 1 de 61 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eshkol, Bronx

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Rahul Gawali Asst. Front Office Manager el 6 may. 2024
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

10/10 Excelente

Neelesh

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic hotel, staff and food.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager el 3 ene. 2024
Dear Neelesh, We're thrilled to read your fantastic remarks on our hotel, staff, and food! It's our main motive to make our guests feel comfortable, well-fed, and valued at all times, so your feedback is greatly appreciated. We're dedicated to providing excellent service and a wide variety of delicious dining options. We hope to have the pleasure of welcoming you back soon for yet another memorable experience. Thanks & Regards Anshul SethiFortune Park Lakecity, Thane

10/10 Excelente

Aniruddha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This a hidden gem. Quiet, clean and friendly. The first hotel I have seen outside Japan with anti-fogging mirror in the bathroom. The smoothest lift ride in Mumbai. Especially like to commend Rakshika in the restaurant for customer service.
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager el 29 nov. 2023
Dear Aniruddha, We're thrilled to hear such high praises about your stay with us. We take pride in providing a serene, clean environment with amiable staff. Hearing that you appreciated these aspects of our hotel is immensely encouraging. It's wonderful to know that our anti-fogging mirrors and smooth lift operations added value to your visit. Furthermore, we are delighted to hear about your positive experience with Rakshika in the restaurant. We strongly believe that excellent customer service enhances the overall experience, and Rakshika plays a key role in delivering that promise. Your commendation will definitely be shared with her to acknowledge her commendable efforts. We look forward to hosting you again, and assure you of our unwavering efforts towards maintaining our service standards and making your future visits even more remarkable. Anshul SethiGeneral Manager

10/10 Excelente

Vinicius

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gostei de tudo
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager el 29 nov. 2023
Dear Vinicius, Thank you for taking the time to share your feedback with us. We greatly appreciate your positive comments and are delighted to hear that you liked everything during your stay. Our team strives to provide exceptional service and a comfortable experience for all our guests. In regards to your suggestion, we understand the importance of continuous improvement and appreciate your input. We will carefully review your suggestion with our management team to consider any possible enhancements to our offerings. Your feedback is invaluable to us as it helps us identify areas where we can further elevate the guest experience. We will also ensure that your concerns are addressed promptly. It is our goal to provide a seamless and enjoyable stay for all our guests, and we apologize for any inconvenience you may have encountered. Our team will investigate the issues mentioned and take appropriate action to prevent similar situations in the future. Once again, we would like to express our gratitude for your valuable feedback. Your satisfaction is of utmost importance to us, and we are happy to have met your expectations. Should you plan to visit us again, we look forward to providing you with another exceptional experience. If you have any further suggestions or concerns, please feel free to reach out to us. Anshul SethiGeneral Manager

10/10 Excelente

gershon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Need to change furniture
Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager el 29 nov. 2023
Dear gershon, Thank you for sharing your concern about the furniture in our hotel. We understand how important it is to provide a comfortable and aesthetically pleasing environment for our guests. Our aim is to create a fresh and inviting atmosphere that meets the expectations of our valued guests, like yourself. We appreciate you bringing this matter to our attention and assure you that your feedback has been taken seriously. Rest assured, we strive to continuously improve our facilities to ensure a memorable and satisfying experience for all our guests. We look forward to welcoming you back and showcasing our newly upgraded furniture. Anshul SethiGeneral Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Das hotel ist sehr gut alles in allem. Das hotel ist per location ist sehr gut. Aber wenn Gäste gab im Zimmer nebenan dann konnte Man hören. Das ist der einzige Nachteil gewesen.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Rahul Gawali el 20 nov. 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

8/10 Bueno

Adrian

Le gustó: Limpieza, personal y atención
Clean, great staff, spacious but basic rooms, great vegetarian breakfast, right next door to a mall … but within a hospital!
Se hospedó 2 noches en noviembre de 2023
Respuesta de RAHUL GAWALI el 6 nov. 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

10/10 Excelente

VIKASH

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Rahul Gawali el 31 oct. 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager

10/10 Excelente

Alex

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great stay
Very good experience. Great location, good food, attentive staff.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Rahul Gawali el 18 sept. 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager

10/10 Excelente

Vardan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Next to Mall
Se hospedó 1 noche en junio de 2023
Respuesta de Rahul Gawali el 19 jun. 2023
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

10/10 Excelente

Ravi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2023
Respuesta de Rahul Gawali el 28 may. 2023
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

8/10 Bueno

Galen

Se hospedó 7 noches en octubre de 2022
Respuesta de Manager el 15 oct. 2022
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

4/10 Mediocre

Baburaj

No le gustó: Personal y atención
The check out was disappointing I was charged one full day for checkout at 6pm even though I was ready pay half a day for late check out. Plus the manager was rude😡
Se hospedó 3 noches en agosto de 2022
Respuesta de Manager el 23 ago. 2022
Dear Mr. Baburaj,Warm greetings from all the team at Fortune Park Lakecity.On behalf of the management of Fortune Park Lakecity I would like to thank you for staying with us.At Fortune Park Lakecity we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problem during your stay and I regret for the inconvenience caused. Also, reconcile the situation we got to know that hotel has offered two hours complimentary late check-out and then next two hours half day and then full day charges would be apply. However, as you have checked-out post 07 pm which considered full day charges. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Lakecity. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding.Thank you,

10/10 Excelente

Udayan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything great except one day when there was no water for some time.
Se hospedó 8 noches en junio de 2022
Respuesta de Manager el 2 jul. 2022
Dear Mr. Udayan, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Also, regret for an inconvenience caused due to major breakdown and keep assurance to be an excellence all your future stay. Assuring you the best of our services always. Warm Regards,

2/10 Terrible

Rajesh kumar

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
CEO
Horrible Hotel, not even worth 1 star, thought it is ITC Hotel group, but not at all, it was more like a 3rd grade lodge, took so long for a check in and guy was asking weird questions, only one staff answering the phones and checking in, i checked out in few hours, tgey should refund the money, i will not reccomend this to anyone, not good restaurants or services, lack of staff, no alcohol in the hotel, due to hospital next door. Over all worst experience, NO STAFF FOR HELP OR ASSISTANCE
Se hospedó 1 noche en junio de 2021
Respuesta de Ravi Chauhan el 2 jul. 2021
Dear Mr. Rajesh, Warm greetings from all the team at Fortune Park Lakecity. On behalf of the management of Fortune Park Lakecity I would like to thank you for staying with us. At Fortune Park Lakecity we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Lakecity. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you,

10/10 Excelente

Simanta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pretty good stay. Well maintained property and good staff. Food and beverages are inhouse.
Se hospedó 1 noche en mayo de 2021
Respuesta de Ravi Chauhan el 2 jun. 2021
Dear Mr. Simanta, It was a pleasure having you stay with us at Fortune Park Lake City, Thane. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en marzo de 2021
Respuesta de Ravi Chauhan el 18 abr. 2021
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lake City, Thane. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing and peaceful stay
Amazing stay
Se hospedó 1 noche en diciembre de 2020
Respuesta de Ravi el 31 dic. 2020
Thank you for your nice and valuable feedback.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2020
Respuesta de Ravi el 26 dic. 2020
Thanks for your feedbck.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2020
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Namaste and Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had a wonderful stay and your experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Regards, Fortune Team

10/10 Excelente

Ankita

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The stay was amazing including the fantastic breakfast. Awesome service. Will choose Fortune Park again for my upcoming travels.
Se hospedó 3 noches en enero de 2020
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Shanthini

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
Stay was very comfortable and the staff were friendly too. There should be proper signage out in front at the entrance to the property. It’s a bit confusing as it’s adjacent to the the hospital and shared the same entry.
Se hospedó 1 noche en enero de 2020
Respuesta de Ravi el 12 ene. 2020
Dear Sir, Thank you for your valuable feedback and will remark the same. Warm Regards, Frotune Park LakecityHotel

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this location a couple times before. The staff is always welcoming. The breakfast is great. The rooms are big and clean. Overall great experience.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Ravi el 12 ene. 2020
Dear Sir, Thank you for your nice feedback. Warm Regards, Fortune Park Lakecity Hotel

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fortune lake city-Thane
good food, clean rooms ,overall it was comfortable stay during my travel
Se hospedó 2 noches en diciembre de 2019
Respuesta de Ravi el 12 ene. 2020
Dear Sir, Thanks for your valuable feeback. Fortune Park Lakecity

6/10 Aceptable

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
confusion regarding the booking not willing to accept what we discussed with expedia
Se hospedó 3 noches en octubre de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I regret on behalf of all at Fortune Park Lake city, the inconvenience you have faced. We will definitely work on the points highlighted by you. At Fortune Park Lake city, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Warm Regards

10/10 Excelente

MEYER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
For us It was Amaziing
Se hospedó 8 noches en octubre de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

Hemanta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic experience
Se hospedó 2 noches en septiembre de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

6/10 Aceptable

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 3 noches en julio de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en abril de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

Kari

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place
The service is excellent and the area is quite safe for a woman traveling alone. This is my go to place in Thane. Shuttle to the airport is good. I gave it four stars in one area for a funny smell at times on my floor of the hotel. Also I did not like having to pay for eggs in my room and not being able to get them free with the huge buffet.
Se hospedó 7 noches en febrero de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Hemanta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent hotel
My stay was excellent.
Se hospedó 5 noches en febrero de 2019
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel, warm and helpful staff . Dining room could use some improvements. Long wait for A la cart items, coffee or tea. Very slow service at the Non-veg dining room, Many items at the buffet didn't explain what they were or what to eat with. Several popular items were frequently out and at times never refilled. Overall the place is neat and clean and rooms kept clean and well supplied.
Se hospedó 3 noches en diciembre de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

DrSidd, Chicago USA

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Requested for early check in. Hotel was full. But staff tried to do their best and got in the room by 10 am.
Se hospedó 1 noche en noviembre de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

6/10 Aceptable

Charu, Delhi

Le gustó: Limpieza, personal y atención
Visitors nt allowed which is a problem. No laundry bags available. But staff is helpful
Se hospedó 2 noches en noviembre de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

Vinod, Atlanta, GA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient location close to the best mall in town. They also have a baggage storage for 7 Days.
Se hospedó 5 noches en octubre de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

Cliente verificado

Warm hotel
We just stayed this hotel for few hours before go party (far away) from South Mumbai.
Se hospedó 1 noche en agosto de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

Kari

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Will stay here again
This is my second stay here. I enjoy this location walking distance from the lovely Viviana Mall and it’s within 15 minutes of the friends I visit. I will stay here again. The lobby has a funny smell but otherwise the staff is wonderful and kind and I’m happy with the breakfast and service.,
Se hospedó 2 noches en enero de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Overall was ok however some things like changing of rooms and bedding required us to ask for this to be carried out. For a 4 star resort this should be basic hotel management
Se hospedó 2 noches en enero de 2018
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Its value for money.
Se hospedó 2 noches en noviembre de 2017
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excelente

RK, Dallas, Texas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Multiple visits
Have been staying here multiple times over last 3 years and was never disappointed. Only thing I miss is a gym or fitness room. Everything else is great and staff is fantastic.
Se hospedó 6 noches en agosto de 2017
Respuesta de Mitish Verma el 9 sept. 2017
Dear Guest, Namaste and Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had a wonderful stay and your experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Regards Mitish Verma General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was excellent and i would definitely recommend to my friends.
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones
forced to use hotel taxi
when I was asking to call me a taxi after checking out, the manager only agreed to help me with a taxi if I choose the 5 times more expensive hotel taxi.
Respuesta de Ravi el 17 jul. 2020
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I regret on behalf of all at Fortune Park Lake city, the inconvenience you have faced. We will definitely work on the points highlighted by you. At Fortune Park Lake city, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Warm Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
깨끗하고 좋은 호텔
바로 근처에 쇼핑몰과 병원이 있어서 이용하기 좋다
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Khurshid, India

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
very nice and clean hotel .
superb .... awesome hotel . specially if u want to visit Jupiter Hospital , Thane
Respuesta de Ravi el 17 jul. 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Bueno

Gaurav

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location for tourism and business.
Great location for tourism and business alike. Attentive staff at reception. Breakfast buffet is really good, especially for vegetarians who like Indian food. Housekeeping staff could do bit more eye for detail when cleaning as found few things with dirty spots on them. Personally, only thing bothered me was the lack of gym. Something as small as containing couple of treadmills / cross trainers would have done for me to keep up with my daily 5K walking routine and avoid putting some weight on.
Respuesta de General Manager el 15 ene. 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Bueno

benjamin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best hotel in thane
This stay was goid
Respuesta de General Manager el 15 ene. 2017
Dear Mr Nair, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Bueno

bakhtyar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de General Manager el 15 ene. 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel - unknown to locals(?)
Excellent staff - clean rooms. Little far from the airport, but worth it. This will be our Mumbai hotel for the future.
Respuesta de General Manager el 15 ene. 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 Excelente

Raj, California

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent business hotel
This is a fantastic business hotel to stay in. Top notch service, great facilities and great value for money. Although not mentioned in online details, the hotel does have in room Wifi and a swimming pool.
Respuesta de General Manager el 15 ene. 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
check-in and checkout is hassle free
The rooms were very clean and the bed was well maintained. Also the curtains and bathroom added to the romantic leisure. It was a great stay
Respuesta de General Manager el 15 ene. 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager