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Opiniones sobre Quality Inn & Suites South San Jose / Morgan Hill

2.5 out of 5

Opiniones

4,6
Evaluación: 10 - Excelente. 79 de 811 opiniones" "
Evaluación: 8 - Bueno. 86 de 811 opiniones" "
Evaluación: 6 - Aceptable. 119 de 811 opiniones" "
Evaluación: 4 - Mediocre. 192 de 811 opiniones" "
Evaluación: 2 - Terrible. 335 de 811 opiniones" "

4,6/10

Limpieza

5,2/10

Personal y atención

4,6/10

Servicios

4,4/10

Estado de la propiedad e instalaciones

4,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Wendy

Se hospedó 3 noches en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 30 abr. 2024
Dear Wendy,Thank you for the perfect rating!  We're delighted to hear that you had a great experience during your stay with us.  Please feel free to reach out if you have any feedback or comments you'd like to share.  We look forward to welcoming you back for another wonderful stay in the future!Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Karina Grisel

No le gustó: Limpieza, personal y atención
Muy mal me robaron un perfume y un cargador y lo reporté y después ellos mismos me lo entregaron, hay gente rara viviendo ahí y están en complicidad con los encargados y si se meten a tu habitación y te roban cosas tengan cuidado
Se hospedó 16 noches en julio de 2023
Respuesta de Quality Inn & Suites Morgan Hill Management el 22 ago. 2023
Dear Karina,Thank you for sharing your concerns. We take all guest feedback seriously and deeply apologize for any inconvenience you experienced. Our team strives to ensure a safe and pleasant stay for all guests. Rest assured, we've addressed the situation and are continuously working to enhance security measures. We hope you'll give us another chance to provide you with a better experience in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Una noche en Morgan Hill
Se hospedó 1 noche en agosto de 2023
Respuesta de Quality Inn & Suites Morgan Hill Management el 16 ago. 2023
Dear Guest,Thank you for reviewing your stay at Quality Inn & Suites Morgan Hill.  We hope you enjoyed our on-site amenities and enjoyed our convenient location in Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

6/10 Aceptable

CELINA PARADA

Se hospedó 3 noches en julio de 2023
Respuesta de Quality Inn & Suites Morgan Hill Management el 24 ago. 2023
Dear CELINA,Thank you for reviewing your stay at Quality Inn & Suites Morgan Hill. We hope you enjoyed our on-site amenities and enjoyed our convenient location in Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

6/10 Aceptable

Noe

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
The pool was very dirty
Se hospedó 1 noche en junio de 2023
Respuesta de Quality Inn & Suites Morgan Hill Management el 7 jun. 2023
Dear Noe, Thank you for your feedback regarding the pool's cleanliness. We sincerely apologize for any inconvenience caused. We take cleanliness and hygiene seriously, and we will address this issue immediately. Our team is committed to maintaining a high standard of cleanliness throughout our facilities. We appreciate your valuable input and hope you will give us another opportunity to provide you with a superior experience on your next visit. Your satisfaction is our top priority.Thank you,Quality Inn & Suites Morgan Hill Management

10/10 Excelente

Maribel

Se hospedó 1 noche en marzo de 2023
Respuesta de Quality Inn & Suites Morgan Hill Management el 28 mar. 2023
Dear Maribel,Thank You for the PERFECT SCORE rating of your experience at Quality Inn & Suites Morgan Hill! We are thrilled that you loved your stay. We'd love to host you again in the future.Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

Roman

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mal el aire acondicionado no servia ,al bañarse el agua no se iba se acúmulo en la tina y no está limpia la tina 😠
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

javier

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Tiene bollos en la puerta del baño
Se hospedó 2 noches en agosto de 2022

2/10 Terrible

German

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Anastacio

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021
Respuesta de California Inn el 16 nov. 2021
Dear Anastacio, Thank you for reviewing our Morgan Hill hotel. We would like to know more about your experience and what exactly went wrong so that we can improve your stay next time you return to Morgan Hill. We appreciate your feedback and business! We look forward to hosting you again soon! Kind Regards, California Inn Management

6/10 Aceptable

Jose

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Lo pedí no fumar y apestaba a cigarro
Se hospedó 1 noche en julio de 2021
Respuesta de California Inn Morgan Hill Management el 24 sept. 2021
Dear Jose, Thank you for your valuable feedback! I wished you would have talked to our front desk regarding your room odor during your stay. We would have made arrangements for a better experience. I hope you choose us again on your next vacation to Morgan Hill. Thank you for staying at the California Inn! Best Regards, California Inn Morgan Hill Management

8/10 Bueno

Cesar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2021
Respuesta de California Inn el 13 jul. 2021
Dear Cesar, Thank you for reviewing our Morgan Hill hotel. We would have loved to know more about your experience and how we could have improved your stay. We appreciate your feedback and business! We look forward to hosting you again soon! Kind Regards, California Inn Management

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien
Se hospedó 1 noche en junio de 2021
Respuesta de California Inn el 22 jun. 2021
Dear Guest, Thank you so much for taking the time to give us a perfect score rating. We are delighted that you enjoyed our hospitality; our devoted team will be happy to see a perfect score rating. Our team works extremely hard, giving them great motivation to keep up the good work. On your next trip to Morgan Hill, we hope to host you again. Thanks for staying with us! Kind Regards, California Inn Morgan Hill Management

10/10 Excelente

mario g

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2021
Respuesta de California Inn el 4 jun. 2021
Dear Mario, Thank you so much for taking the time to give us a wonderful rating. We are delighted that you enjoyed our hospitality; our devoted team will be happy to see a perfect score rating. Our team works extremely hard, giving them great motivation to keep up the good work. On your next trip to Morgan Hill, we hope to host you again. Thanks for staying with us! Kind Regards, California Inn

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2020

2/10 Terrible

Norma

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La peor experiencia
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en junio de 2019

6/10 Aceptable

Denis

Le gustó: Limpieza, personal y atención
Solo falto microondas y refrigerador
Se hospedó 1 noche en enero de 2019

2/10 Terrible

Juan Manuel, Guadalajara

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fallas de la gerencia
Me he hospedado en otros hoteles de la misma cadena y el servicio es bueno, pero este hotel tienen muchas fallas No había desayuno Su bodega de alimentos es un desastre La televisión no servía Nos cambiaron la habitación 3 ocasiones, pero lo peor es la gerencia que no le interesa los comentarios de los huéspedes

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
buena desicion
Muy bien

6/10 Aceptable

jose

8/10 Bueno

silvino valentines, concord ca

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
habitación
Solicite área no fumadores y uno de los cuartos olía bastante a cigarro y en otro cuarto una de la cobijas estaba quemada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
UN DESASTRE DE HOTEL
NOS FUIMOS SIN DORMIR. Maloliente, moqueta humeda, muebles sin renovar desde el día de la inaguración y sin mantenimiento desde ese mismo día. En Europa este hotel que la calidad sólo la tiene en el nombre estaría cerrado. Lo único que aprovechamos fue que me dí un baño en la piscina y la tuve que limpiar antes yo mismo. No se lo recomiendo ni a mi peor enemigo. El baño sin comentarios.

6/10 Aceptable

George

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was clean. Hallways were dirty. There was trash everywhere. Breakfast room was very small. The employee that worked the breakfast room did a great job.
Se hospedó 3 noches en mayo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 23 may. 2024
Dear George,We apologize for the state of the hallways and will address this issue promptly. We also acknowledge the breakfast room's limited size and will consider ways to improve it. Your comments are valuable, and we hope to provide a better overall experience on your next visit.Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

Lucy

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was dirty,gates where broken with no locks or even door handles so anyone could come and go. Broken glass through out the property every trash can through out the property was over full with food and flys.
Se hospedó 1 noche en mayo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 21 may. 2024
Dear Lucy,Thank you for your feedback. We apologize for the unacceptable conditions you encountered during your stay. We take your concerns about cleanliness and security very seriously, and we will address these issues immediately with our maintenance and housekeeping teams. Ensuring a safe and clean environment for our guests is our top priority. Don't hesitate to contact us directly so we can make amends and provide a better experience in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Veronica

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The whole area is dirty and made me feel unsafe.
Se hospedó 1 noche en mayo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 14 may. 2024
Dear Veronica,We're sincerely sorry to hear that you felt unsafe during your stay. The safety and well-being of our guests are of utmost importance to us, and we take your concerns very seriously. We'll take necessary measures to address any issues regarding cleanliness and safety in the surrounding area. Please accept our sincere apologies for any discomfort you experienced, and we hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Robert

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the property was run down washing machine and ice machine not working, the handicap walkway was overgrown The pool and jacuzzi were both dirty when we check in they sent us to a dirty room they didn't seem to know what room were clean and ready for people to check in
Se hospedó 6 noches en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 9 may. 2024
Dear Robert,We sincerely apologize for the inconvenience you experienced during your stay.  Maintaining our property to the highest standards is essential to us, and we regret that we fell short of your expectations in several areas.  Your feedback is valuable, and we will address these issues promptly to ensure a better experience for future guests.  Thank you for bringing these concerns to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Valeria

Viajó con su familia
This place has nice photos on the internet. But the actual facility is terrible, it looks like an abandon hotel except there is people there. No elevator, you have to use stairs. The place smelled like cigarettes, there were spiders and spider webs in the hallway. The bed sheet was dirty. The room even though it looked clean, it gave dirty vibes. In general it looked as if they rushed to clean it. It was so bad I didn’t stay. Plus, the costumer service is bad, it seems like they don’t care.
Se hospedó 2 noches en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 7 may. 2024
Dear Valeria,We're deeply disappointed to hear about your experience. Please accept our sincere apologies for the condition of your room and the lack of cleanliness. This is not the standard we strive to uphold, and we take your feedback very seriously. Rest assured, we will address these issues with our team immediately to ensure this does not happen again. We understand the importance of providing our guests with a comfortable and welcoming environment, and we are genuinely sorry that we fell short in your case. If we can do anything to make this right, or if you would like to discuss your experience further, please don't hesitate to contact us directly. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Jessica

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is old and was very dirty. Convenient location.
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 30 abr. 2024
Dear Jessica,We apologize for any inconvenience caused by the cleanliness of our facilities.  Rest assured, we take cleanliness seriously and promptly address this issue with our housekeeping team.  Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

8/10 Bueno

Philip

Se hospedó 2 noches en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 21 may. 2024
Dear Philip,Thank you for your rating! We're glad to see you had a positive experience overall. If you have any specific feedback or suggestions on how we can improve, please feel free to share. We look forward to welcoming you back soon!Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Gene

Viajó en grupo
No le gustó: Limpieza, personal y atención
Rooms are so dirty. Carpets are not vacuumed. There are smoke burned in the bedsheets and curtains. No hot water. This not quality inn it’s poor quality inn. Not recommended at all.
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 30 abr. 2024
Dear Gene,We deeply apologize for your disappointing experience at our hotel.  Your feedback is crucial to us, and we regret any inconvenience caused by the cleanliness issues you encountered during your stay.  Rest assured that we take such matters seriously and will address them with our housekeeping and maintenance teams to prevent recurrence.  Your comfort and satisfaction are our top priorities, and we appreciate your understanding.  We hope to have the opportunity to make it right for you in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Zoraida

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Never would I recommend anybody to go to this hotel? This is the most dirtiest smelliest disgusting motel not even a hotel. Remove them from your Expedia..
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 27 abr. 2024
Dear Zoraida,We are sorry to hear about your disappointing experience.  The management team will address your concerns to ensure improvements.  If there's anything else you'd like to share or if you have any further problems, please feel free to let us know.  We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Wilfredo

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room, bathroom and overall property was not clean at all. The tub, and toilet had hairs and stains all over. We did not have warm water our whole stay. The only positive I can say is that they allowed us to gather around the pool to have a good time with our team.
Se hospedó 2 noches en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 17 abr. 2024
Dear Wilfredo,We're sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the room and the issues with the warm water.  Please know that this falls below our usual standards, and we will address these concerns with our housekeeping and maintenance teams to ensure such incidents are not repeated.  We're glad you enjoyed some time at the pool despite the challenges.  Your feedback is invaluable to us, and we hope for the opportunity to regain your trust in the future with a much-improved experience.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Manjeet

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It looked like the hotel has never been vacuumed or cleaned. There were stains on the bed. No one was at the front desk at all.
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 16 abr. 2024
Dear Manjeet,We apologize for the inconvenience you experienced during your stay.  We will address the cleanliness issues and ensure that our standards are upheld in the future.  Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Anne

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was filthy dirty and no updates or upgrades have been made in 20 yrs. The tv didn’t work, the heat didn’t work the hair dryer didn’t work, the hot tub was empty. Do not waste $ on this hotel
Respuesta de Quality Inn & Suites Morgan Hill Management el 16 abr. 2024
Dear Anne,We're sincerely sorry to hear about your disappointing experience during your stay.  We sincerely apologize for the issues you encountered with the TV, heating, hairdryer, and hot tub.  Your feedback is invaluable to us, and we will address these issues promptly with our maintenance team to ensure they are resolved.  We take your comments seriously and will use them to improve our services for all our guests.  If there's anything we can do to make it right, or if you would like to discuss your experience further, please don't hesitate to contact us directly.  We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

Luis

Viajó con su pareja, Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This has been by far the worst I have seen! There was door pop on the carpet in the hallways! The hallways looked like they have not been vacuumed in weeks! My room was dirty poorly cleaned. The only good thing about it was the beds were comfortable. This hotel is badly neglected I would not recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 16 abr. 2024
Dear Luis,We're genuinely sorry to hear about your disappointing experience during your stay.  Please know that cleanliness and maintenance are our top priorities, and we take your feedback very seriously.  We will address the issues you mentioned with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future.  We understand your frustration and apologize for any inconvenience caused.  We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

8/10 Bueno

Thomas, Aurora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good job
Se hospedó 2 noches en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 16 abr. 2024
Dear Thomas,Thank you so much for your kind words!  We're thrilled to hear that you had a great experience with us.  If you ever find yourself back in the area, we'd love to welcome you again for another enjoyable stay.Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Maria

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is very dirty!! Sheets, carpet it is horrible. Do not stay here. Totally regret booking this hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 11 abr. 2024
Dear Maria,We apologize for the experience you had during your stay. Cleanliness is a top priority, and we're disappointed to hear that we fell short of your expectations. We'll address these concerns immediately with our housekeeping team to ensure that such issues are rectified. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Maria Cristina

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Worst experience I ever had in my life. Shower didn’t work terrible front desk service blankets very dirty no trash cans. I definitely won’t come back again. I just want to let people know not to go to this place. Expedia shouldn’t be advertising this place.
Se hospedó 2 noches en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 10 abr. 2024
Dear Maria,We are deeply sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the issues you encountered. We assure you that your concerns have been addressed with our team to prevent any recurrence. We value your feedback and would appreciate the opportunity to make it right. Kindly reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

jon

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There’s no hot water or even warm water in the shower. Place is very dirty as I seen highway motels in better condition. The pictures that are posted in the website are a lie. I would not recommend this hotel as it needs a complete makeover
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 10 abr. 2024
Dear jon,We sincerely apologize for the inconvenience you experienced during your stay. We take guest feedback seriously and are actively addressing the issues you've raised to ensure a more pleasant experience for all our guests. We're committed to delivering exceptional service and will use your comments constructively to improve. Please consider giving us another chance in the future. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Karla

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will never stay here again. I was highly concerned for my safety. Phone did not have a cord to be plugged in. Huge gap between door and floor, had to place a towel. Door from building to public wouldn’t lock. Screen on window was not on, off and on the ground on the outside. Burn holes in sheets. Smelled like straight chlorine upon entering room.
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 10 abr. 2024
Dear Karla,We sincerely apologize for the experience you encountered during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. We're addressing the issues you've raised with urgency and ensuring that corrective measures are implemented promptly. Please reach out directly so we can address any remaining concerns and hopefully regain your trust.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

jon

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No hot water in the shower..hotel smelled…hotel and room has a bunch of stains and dirty…
Se hospedó 1 noche en abril de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 10 abr. 2024
Dear Jon,We apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort is our top priority, and we take your feedback seriously. Rest assured, we are addressing the issues you mentioned to maintain our standards. We hope you'll give us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

6/10 Aceptable

Charles

Le gustó: Personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 5 abr. 2024
Dear Charles,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Quality Inn & Suites Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Irma

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was filthy, bathtub, toilet, sink carpet was filthy
Se hospedó 2 noches en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 3 abr. 2024
Dear Irma,We deeply apologize for the inconvenience you experienced during your stay. Please rest assured that cleanliness is our top priority, and we will address the issues you've highlighted with our housekeeping team immediately. Your feedback is invaluable to us, and we are committed to ensuring a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

guido

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place dirty,no hot water sometimes,no internet,i change room 3 times
Se hospedó 6 noches en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 2 abr. 2024
Dear Guido,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness, hot water availability, and internet connectivity are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and rest assured, we are taking immediate steps to address these issues to enhance the guest experience. We would appreciate the opportunity to make it right for you on your next visit.Sincerely,Quality Inn & Suites Morgan Hill Management

10/10 Excelente

Sanjar

Se hospedó 1 noche en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 29 mar. 2024
Dear Sanjar,I appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs as best as possible. We can't wait to have you back for another pleasant stay with us on your next visit to Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

THANH

No le gustó: Limpieza, estado de la propiedad e instalaciones
N/A
Se hospedó 2 noches en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 26 mar. 2024
Dear THANH,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

Andrea T.

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 12 mar. 2024
Dear Andrea,We are sorry that your experience at our Quality Inn & Suites Morgan Hill hotel was not up to par.  We hope you will give us another chance to provide you with the superior hospitality we are typically known for.  If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

Bradley

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The bathroom was gross, shower didn’t look clean. Back door to the balcony was broken and falling apart. My sheets were stained red, BIG red stain right in front of the bed. Room smelled like a gym. One night my key card stopped working and no one was at the front desk and I ended up waiting about an hour to get back in my room. No number to call or anything.
Se hospedó 3 noches en febrero de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 28 feb. 2024
Dear Bradley,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. Rest assured, we take your feedback seriously and have addressed the issues with our housekeeping and maintenance teams. Your insights help us improve, and we are committed to ensuring a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Mediocre

Dominic

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
You get what you pay for I guess. Check in was simple but I was only given one card and no directions to get to the room. I wasn't given the wifi code. I was able to ask and get the wifi code but it never worked properly so I just used my phone as a hotspot. The stair well leading up to our room smelled like a homeless person was lingering in there. there were cigarettes butts and ashes of the cigarettes all over the stair well. This stair well never got cleaned for the two nights we stayed there because the cigarette butts were still in the same place. I was asking myself if this place would be safe for myself and my daughter because the stair well just seemed like no one cared and that there might be a bum lingering around. once we got in the room it seemed ok but taking a closer look I found dirt and crumbs in the drawer with a stained bible. my room was a smoke free room but I found a torch, a half burned cigarette, and a joint roach on the balcony. The only reason I picked this place was because it is right across the street from the Sports center for my daughter's soccer tournament. So it was conveniently located for events that are thrown there. I wouldn't recommend this place if you need a clean space that makes you and your family feel safe.
Se hospedó 2 noches en febrero de 2024
Respuesta de Quality Inn & Suites Morgan Hill Management el 21 feb. 2024
Dear Dominic,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience during your stay. We take your concerns seriously and are addressing them with our team to ensure improvements. We strive to provide a clean and safe environment for all our guests. Your input is valuable, and we hope you consider giving us another chance in the future. If there's anything specific you'd like to discuss further, please feel free to contact us directly.Sincerely,Quality Inn & Suites Morgan Hill Management