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Opiniones sobre Mohegan Sun

4.5 out of 5
Mohegan Sun
1 Mohegan Sun Boulevard, Montville, CT

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 1131 de 1585 opiniones" "
Evaluación: 8 - Bueno. 267 de 1585 opiniones" "
Evaluación: 6 - Aceptable. 92 de 1585 opiniones" "
Evaluación: 4 - Mediocre. 48 de 1585 opiniones" "
Evaluación: 2 - Terrible. 47 de 1585 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

9,2/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno lo recomiendo a cualquiera muy amables
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 14 abr. 2024
Estamos encantados de saber que tuvo una visita maravillosa. Es genial que haya disfrutado de nuestra propiedad. Sus comentarios son importantes para nosotros y valoramos sus comentarios. Nos esforzamos por brindar un excelente servicio al cliente, habitaciones de calidad, excelentes opciones gastronómicas y un ambiente de casino agradable. Gracias por tomarse el tiempo para brindar comentarios sobre su experiencia y esperamos verlo nuevamente en un futuro cercano.

10/10 Excelente

Alejandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management el 16 nov. 2023
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our rooms. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Mauricio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo Magnifico
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management el 4 jun. 2023
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our rooms and entertainment. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Luis Alberto

Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management el 8 may. 2023
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our rooms and entertainment. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

sasha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Management el 4 dic. 2022
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our rooms. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Rafael, Humacao

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exelente hotel
Se hospedó 2 noches en octubre de 2022
Respuesta de Hotel Management el 9 oct. 2022
Thank you for your recent feedback. We sincerely appreciate you taking the time to let us know how we are doing at Mohegan Sun. Feedback is the greatest gift a guest can give a business and yours is no exception. On behalf of the entire Guest Experience Team, thank you and we hope to welcome you back soon.

10/10 Excelente

marcelo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo muy lindo
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Management el 2 oct. 2022
Thank you for sharing your recent experience at our property. Guest feedback is the greatest gift a business can receive and yours is no exception. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

6/10 Aceptable

Sierreños

Viajó con su pareja
No le gustó: Personal y atención
Muy costuso y nada mejor de un hotel
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Management el 6 sept. 2022
Thank you for sharing your recent experience at our property. Guest feedback is the greatest gift a business can receive and yours is no exception. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

8/10 Bueno

Greta, Waterbury

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Yajaira

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bello mucha cortesia
Se hospedó 2 noches en noviembre de 2021
Respuesta de Hotel Management el 15 nov. 2021
We are delighted to hear that you had a wonderful visit. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Excelente

Rafael, Humacao

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente todoo el Servicio de los empleados en todo el hotel es extraordinario. Quedamos facinados!!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Angie el 20 sept. 2021
Thank you for sharing your recent experience at our property. Guest feedback is the greatest gift a business can receive and yours is no exception. We look forward to seeing you again soon. Thank you for choosing Mohegan Sun.

10/10 Excelente

Jose

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Eccellent
Se hospedó 1 noche en agosto de 2021
Respuesta de Angie el 23 ago. 2021
Stunning pictures! We sincerely appreciate you taking the time to let us know how we are doing at Mohegan Sun. Feedback is the greatest gift a guest can give a business and yours is no exception. On behalf of the entire Guest Experience Team, thank you and we hope to welcome you back soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Hotel Management el 14 jun. 2021
Thank you for your positive feedback. We are glad to hear you enjoyed your stay and look forward to you next visit in the near future.

10/10 Excelente

Miguel

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place, extremely clean rooms and siuoer easy check in and out.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 12 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 13 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Excelente

Richard

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All the entertainment under one roof, with modern amenities and a great staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 12 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Guy

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Easy parking and access to various dining options
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 12 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Brianna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was amazing !
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 8 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Bueno

Alex

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 7 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Lenora

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Second time staying here. And both times was great. Many food options. The rooms are very clean and comfortable.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 6 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

4/10 Mediocre

Peter

Viajó con su pareja
So unfortunately, the only negative issue issue I had with my stay was the king size bed. I was literally a cripple when I woke up in the morning because the bed was so hard and uncomfortable, and the sheets felt like sandpaper. I was informed after I made my complaint known to the desk there are certain number of rooms, including mine that are still waiting to undergo renovation, and unfortunately, the beds are uncomfortable. If this is the case, why rent the room
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 5 may. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Bueno

jacques

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Dennis

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed the entire layout. Great food options and entertainment options as well. Perfect venue for conference event
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Bueno

Gabriela, Needham

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Dan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Bueno

lauren

Le gustó: Limpieza, personal y atención
Overall enjoyed my stay. Staff were very helpful. Hotel rooms need updating- shower was old.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Matthew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

KAROLIN

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Vadim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was above and beyond of our expectations
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Minh, Bronx

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Patrick

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the room and games
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

4/10 Mediocre

Ilhan

Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 Excelente

Xiaolan

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 8 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 19 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

4/10 Mediocre

Beth

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 6 may. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

10/10 Excelente

Yvette, League City

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here for a Concert in the Arena. Easy easy for everything. Access to the Arena, parking, great room. Would definitely stay again when in the area.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 14 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Dennis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was easy with no surprises.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 14 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Marggie

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I appreciated how helpful everyone was. The property was very nice and clean the only thing that was a little scary was the walk to the Earth Tower hotel at 1 in the morning alone. Other than that I was content and so was the rest of the group.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 14 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

2/10 Terrible

David v

Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 14 abr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 Excelente

Patrick

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean and welll kept. Also, the employees were friendly and helpful. Food and drinks were however pricy.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management el 11 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Christine

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 5 may. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Maricel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I had a really good time this weekend staying in the hotel and playing casino. We had a blast!
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 8 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Jeesun, Jericho

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 7 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Bueno

SADI

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 5 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

6/10 Aceptable

Sonia

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Highly disappointed with billing and staff. Inaccurate billing after selecting the option to upgrade my room and the staff’s inability to explain why. Proper expectations were not set regarding the room mini bar. I was billed just for simply touching the items in the mini bar. Upon checkout, I learned of the sensors placed on the bar items. I was given the impression that I wasn’t being honest about using/taking the items from the bar at checkout and felt that I had to convince her otherwise. It was very awkward. I’ve never experienced this at any other hotel. Also, the checkout lady was condescending when explaining the overall charges. I’m thankful I was later credited for the mini bar charges however there should have never been a charge. The inconvenience of unnecessarily billed items and the poor service received from some staff members put a damper on my trip, considering this was a birthday surprise for my husband.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 5 abr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

4/10 Mediocre

Emperor

There was no notice of a second payment which was very inconvenient.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 1 abr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

10/10 Excelente

Jeremy Aaron

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 21 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Excelente

Harlan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 3 abr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Excelente

Brendalee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved everything about this place, always something to do
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management el 31 mar. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future