Upon checking in we were informed that the washing machine was broken and unusable during our stay. We were told that a replacement part had been ordered but it never arrived; we stayed there for 7 nights. We were provided with 2 dishwasher tabs for cleaning the dishes, not enough for 6 guests staying 7 nights. Also we were provided with 2 rolls of toilet paper for each bathroom (2 total), single ply, we had to go out and purchase more of course. When I contacted the rental company and complained I was told that in their opinion it was enough. I would tell anyone staying here that you definitely need to be prepared for very noisy neighbors above you, each and every night it sounded like a herd of elephants was throwing a party upstairs. The knives in the butcher block are very dull and need to be replaced. The beds are all rock hard mattresses and they are way too high off the ground making getting in and out of bed quite difficult especially for the grandparents in our group. The air conditioner unit is located in the closet in the first bedroom and was so noisy that we couldn't have our children sleep there. Overall quite an unpleasant stay, zero customer service or response from the staff, you have been warned!