We were not able to check in until 4:45 p.m…..we had a dinner reservation at Cervo which is the Italian restaurant in the hotel at 5:00…I had to change in the a bathroom into dinner attire … they gave us free drinks at the bar to pacify us…we weren't the only guests putting up with the late check in either…there were hundreds…sounds like bad management to me…but WAIT, it gets better! We got into our room, then flew up to the 9th floor where Cervo is located…they could not find my reservation 😳!!!!!! And, because there was an Andrea Bocelli concert at FiServ Stadium across the street, everything was booked solid….so, we went to their lounge area and had our free cocktails and had their only two offerings…a flatbread and a charcuterie board…oh, forgot to mention…they only have valet parking at $44, period….do yourself a favor and drive around the corner and park your car yourself for $45…alot less aggravation…but won’t have to worry about it again because we won’t be staying here again. Beautiful hotel and rooms, too bad our experience wasnt…