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Opiniones sobre Lancemore Mansion Hotel Werribee Park

5 out of 5
Lancemore Mansion Hotel Werribee Park
Escarpment Road, Werribee South, VIC

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 446 de 880 opiniones" "
Evaluación: 8 - Bueno. 284 de 880 opiniones" "
Evaluación: 6 - Aceptable. 96 de 880 opiniones" "
Evaluación: 4 - Mediocre. 37 de 880 opiniones" "
Evaluación: 2 - Terrible. 17 de 880 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carolyn

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Child friendly. Polite and accommodating staff. Beautiful surroundings.
Se hospedó 1 noche en marzo de 2024
Respuesta de Frances Te'o, Front Office Manager el 1 abr. 2024
Dear Carolyn,Thank you for your lovely feedback and we hope to welcome you back soon!Kind regards,

10/10 Excelente

Shannon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property, staff were polite and helpful. Great weekend away will certainly visit again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Frances Te'o, Front Office Manager el 16 mar. 2024
Dear Shannon,Thank you for your lovely feedback and we hope to welcome you back soon!Kind regards,

8/10 Bueno

Janine

Viajó con su pareja
Le gustó: Limpieza, personal y atención
We had an enjoyable one-night stay at the property. We enjoyed the walk around the beautiful gardens and a swim and spa. The room is comfortable but quite small and outdated with no real window outlook. We enjoyed room service; the food was good, although when we went to order dessert at 9.45 pm, we were told the chefs had gone home, despite it saying that room service as available until 10.00 pm. The breakfast was lovely also; reasonable variety. The only other disappointment was the steam room; there is not a shared one; they are available in the females and males toilets. The one in the women's toilet is old and smelly and i couldn't get it to turn on??
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Peter

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Frances Te'o, Front Office Manager el 24 mar. 2024
Dear Peter,Thank you for your rating and we hope to welcome you back soon!Kind regards,

6/10 Aceptable

Kylie

Le gustó: Limpieza, personal y atención, servicios
Positives - garden surrounds are amazing. Pool was nice and big and clean. Negatives - Bed was wayyyy too soft. Bath/shower space pretty small, knocked elbows on the glass.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gerome

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Set in spectacular woods and parks half an hour away from Melbourne, the impressive three-level Heritage property of less than 100 rooms is reminiscent of Relais & Chateaux. Impeccable service standards and delivery.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Marcela

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's a beautiful building.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Emma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is magical. Forget the hustle and bustle - this is pure "almost off the grid" bliss. There's no shopping, or restaurants except what's in house. It's peaceful and quiet in a beautiful setting. I absolutely loved my stay. I look forward to the next one.
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Adam

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Pros: Beautiful grounds and surroundings Competent staff Cons: Very small, tired looking rooms Too soft beds (unless you like super soft) Limited and poor breakfast options Paper thin walls so can hear everything in the corridors It is not a 5 star hotel experience

8/10 Bueno

Tracy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great experience
Great experience, room was very comfortable, breakfast was outstanding.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Skye

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Kelly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The rooms are extremely comfortable and the surroundings magnificent. The service was also excellent. Shame they don’t allow guests to access their own Netflix accounts and instead charge a fortune to watch a movie. Overall happy.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Jerome

Viajó con su familia
Le gustó: Personal y atención
The heritage room is quite small compared to other hotels of the same class. The garden is very nice and close to all the tourist attractions in Werribee. The cleanliness of the bathroom can be improved. Additionally there are no main lights except the side table lights, so it's a bit dark.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

FIONA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Anita

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
really good friendly customer service and respect for privacy.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The mansion is a beautiful place to stay, the grounds to walk around on and the building it’s self makes it feel like you’re back in time. The hertiage room is incredibly tiny, but does the trick if you’re only staying for one night. The restaurant Joseph’s was amazing for dinner and breakfast, though dinner options are very limited re: costs if you’re not wanting to spend a small fortune (ours was $278 for two people with a cocktail each!) the tour was a nice tough and Shadowfax winery is a short stroll from the mansion for a wine tasting.

10/10 Excelente

Tamara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel and restaurant was booked as a 21st birthday celebration/gift. The staff made every effort to ensure that it was perfect in every way. So grateful.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Robyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Best pool and best bed in the world and l have travelled far and wide. A little maintenance required around the property required, eg at the bottom of the pool pillars are rotting. Corridors needed vacuuming. But overall a beautiful relaxing stay.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Malcolm

No le gustó: Personal y atención, estado de la propiedad e instalaciones
A total rip-off. Terribly presented breakfast. When we booked they did not say it was through an agent, we changed part of the booking and could not get our money refunded. It is no good complaining about service as there is no service there. Cost us a fortune to stay there when they brag they are doing specials at the moment.
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

Rebecca

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

john

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Sharyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very unique
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
A wonderful stay in the park…
Wonderful mansion. Very appreciated complimentary wine tasting and mansion visit. Room with spa bathtub was very big and fitted two in the tub but didn’t have a hair dryer. The room service was meant to be till 10pm but at 9.17pm they answered that because it was winter they had already closed the kitchen and kindly made 2 toasts and an ice cream. It would have been nicer to be informed at check-in.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Fiona

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Mansion Hotel is a lovely hotel in a beautiful location. The staff are very attentive and nothing is too much trouble. This is a historic property but it is beautiful and well kept. Unfortunately the lighting in our room was subpar, two small bedside lamps for a whole room. And sadly, despite being surrounded by beautiful parklands, the view out our window was of two industrial chimneys and a service yard, the lights from which shone through our blinds at night. On the plus side, the spa centre was lovely and we enjoyed our time there.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cheryl

Le gustó: Limpieza
Room was clean, very small
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Ernst

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
This "5 Star" hotel is more like a Motel. Very ordinary bedroom, bathroom and breakfast area.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Vicki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is lovely the restaurant is too expensive but the food is really nice the stand out is the staff they are all so professional personable polite and friendly nothing is too much trouble they really make you feel at home in particular Victor at the restaurant is wonderful and treats you with such curtesy and is so efficient he is a real asset to the property
Se hospedó 2 noches en mayo de 2023

2/10 Terrible

Ken

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Kat

Le gustó: Personal y atención, estado de la propiedad e instalaciones
The facilities were amazing
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Selma, St Kilda East

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Anita

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Herman

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Bev

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We so loved the grounds and the Weribee Mansion and Farm as well as the fact that the Park zoo and Shadowfax winery were within walking distance. It was also great having the pool and pool table!
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Karen

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Ainslee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice breakfast, great facilities and plenty of things to do nearby. The room was a bit small and we did notice an odd mustysmell in our room and in the snooker room.
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Annie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will definitely stay again
Se hospedó 2 noches en enero de 2023

4/10 Mediocre

Kayla

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Settled in beautiful gardens, you’ll be able to relax and enjoy some nice walks. Unfortunately half the gardens were closed as they set up for an event. The hotel, however, is completely overpriced for the experience they actually deliver. I arrived and my room was not available, so I had to wait. I was not offer my complementary wine on arrival and had to ask for it myself. The blinds in the room and cheap and don’t block out the light. Pillows and mattress were too soft. The room service was extraordinarily overpriced, with a $6 fee too, for cold fries and a dry burger. The on site cafe is like a roadside convenience store in terms of what they offer. The on site restaurant is expensive for average food. As the breakfast the staff literally sprayed bleach on my table when my food was sitting there. There were no clean towels in the pool area and the virtual assistant doesn’t reply to any of your messages. This is NOT a 5 star experience.

10/10 Excelente

Janelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing love it . Definitely will be back. Staff go out off there way to help you . And the meals were 5 stars.
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Andrew

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Lesley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Heritage experience
An amazing experience for a special birthday. Dinner-I loved the Pork Belly, Heritage room for the night was comfy, there is a lot to see & do, self tour of the Mansion is a must do. Complimentary breakfast was good. The only concern I had was that house keeping entered too early. If I hadn’t returned from breakfast when I did, would all our linen been gone?
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Eshan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

erin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an amazing time. E staff are fabulous - super friendly, helpful and patient. Pool and spa are beautiful. The grounds are huuuuuge. The historical mansion is definitely worth touring and is free with your stay. Easy drive to werribee plaza which is pretty big.
Se hospedó 1 noche en octubre de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 16 oct. 2022
Dear Erin,Thank you for your kind and thoughtful feedback and we hope to welcome you back soon!

8/10 Bueno

Kenneth

Le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 16 oct. 2022
Dear Kenneth,Thank you for your rating and we hope to welcome you back soon!

10/10 Excelente

Caroline

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful grounds, lovely building and great pool!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 19 sept. 2022
Dear Caroline,Thank you for your lovely feedback and we hope to welcome you back soon!

4/10 Mediocre

Ronald

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Judy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful time. The peacefulness of our stay was much needed. We cannot fault any part of the experience. Thank you to all staff.
Se hospedó 1 noche en julio de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 3 ago. 2022
Dear Judy, Thank you for your lovely feedback and I'm so pleased you had a wonderful stay. It was a pleasure to have you with us and we look forward to welcoming you back soon.

4/10 Mediocre

Ashley

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Was not worth it rooms are tiny and uncomfortable over priced for a poor quality room broken tv chipped furniture rock hard bed no bed head on the bed drive way is just dirt so car ended up filthy yet all the other roads in the park are sealed expect the hotels 🤔
Se hospedó 1 noche en julio de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 3 ago. 2022
Dear Ashley, I'm sorry to see your stay was not the best. This is not what we intend for our guest experience and apologise that we fell short in making your stay experience a memorable one. The hotel will be undergoing some new and exciting changes and your feedback will be passed on to our management team. Please know your comments we dearly reflect and look to progress forward.

10/10 Excelente

Agnes

Se hospedó 1 noche en junio de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 30 jun. 2022
Dear Agnes, Thank you for your rating. We greatly appreciate it and we look forward to welcoming you back soon.

10/10 Excelente

Silv

Se hospedó 1 noche en abril de 2022
Respuesta de Frances Te'o, Guest Experience Manager el 5 may. 2022
Dear Silv, Thank you for your rating and we look forward to welcoming you back soon.