The condo: The unit is located on the beach with great views and you can look down over the balcony and see your family swimming in the pool. (The pool lady is not friendly and very bossy!) Kitchen and bathrooms are nicely remodeled. Kitchen has all the necessary equipment needed to cook, make coffee, etc. but no cleaning supplies like windex, etc. We can take care of the place, but not going to go buy a whole pile of cleaning supplies for a 10 day vacation. The balcony has several broken tiles laying loose in broken pieces that they balanced a table over so no one would step on them. You would certainly cut your feet and is very unsafe for kids. The living room and kitchen furniture is very dated and uncomfortable. A toy rolled under the couch and we lifted it to retrieve it and two years of dust and goldfish crackers were stored under there. Blech! The cable box is perched on top of several boxes of games sitting on top of a bar stool. Don't plan on playing the games as the cable box would then dangle from the tv. TV clickers didn't work properly so no way to watch local or cable channels. The cushions are way too big for the kitchen benches so they don't stay on. Maybe none of this matters if you spend all your time outside, but we had a cold snap of weather that forced us indoors for a few days. Overall the bedrooms, bathrooms and kitchen are very nice and comfortable. Everything else, including the balcony, needs an overhaul.
The Mgmt Co: The staff is friendly and do appear as though they want to make your stay pleasant. However, I don't want to download an app to my phone for a 10 day stay. But apparently all the instructions are on the app. Didn't realize the keys couldn't be picked up in the building. That's on me I guess. But when finally figuring out what and where....we arrived in the unit and it hadn't been cleaned. Linens piled in the tub, dirty toilets, beds unmade, sand on the floor, crumbs on the kitchen table. Tried calling the number on the keys, but no one answers. Anytime we called you had to leave a message and they call you back (during normal hours.) You have to sit around and wait for a response. According to the management company the unit had been empty for two weeks and was listed as clean after the last occupants. They said that maybe the owner used it without telling them and so it was never cleaned. Waited three more hours to get in, but the cleaning crew did a good job!