Lo sentimos su estadia no fue la mejor. Nuestro resort tiene seguridad todo el dia para protejer su tranquilidad y mantener la propiedad Lo invitamos nos llamen para obtener informacion sobre lo sucedido. Le agradesemos habernos permitido brindarles hospedaje.

Estimada Dayanis,¡Gracias por tu reseña positiva! Nos alegra saber que tu experiencia fue muy linda y agradable durante tu estadía. Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y nos complace saber que lo logramos contigo. Esperamos verte de nuevo en el futuro para continuar ofreciéndote momentos agradables.Saludos cordiales,

Estimada Dayanis,¡Gracias por tu reseña positiva! Nos alegra saber que tu experiencia fue muy linda y agradable durante tu estadía. Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y nos complace saber que lo logramos contigo. Esperamos verte de nuevo en el futuro para continuar ofreciéndote momentos agradables.Saludos cordiales,

Dear Maria,We're sorry to hear that your experience was not satisfactory. We would appreciate it if you could provide more details about your stay and what specifically led to your disappointment. This will help us identify areas for improvement. If there's anything specific you'd like to share, please feel free to do so.Best regards,

Dear Yuliex,Thank you for taking the time to review your stay with us. We’re glad to hear that you found our hotel to be a tranquil place. However, we're concerned to learn about the issues you experienced regarding undisclosed charges and our breakfast policy.We apologize for any confusion or inconvenience caused by our billing process and the breakfast inclusion. It's important for us that our guests receive clear information before their arrival. We will certainly review our online communication to ensure that all charges and policies are transparent and well-understood.Regarding the breakfast policy, we appreciate your feedback and will consider it as we strive to improve our services to better meet the needs of our guests.We value your input and hope to have the opportunity to serve you better in the future.Warm regards,

Dear Marwin,Thank you for your review. We're glad to hear that you had a 'Muy bueno' (very good) experience with us. We're committed to providing our guests with the best experience possible and hope to welcome you back soon for an even more exceptional stay.Warmest regards,

Dear Sandra,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the common areas and lighting. Your comments are important, and we are taking immediate action to improve these aspects. Regarding the discrepancy in charges, we understand your concern and would like to resolve this matter to your satisfaction. Please contact us directly to discuss this further. We value your patronage and hope to have the opportunity to better serve you in the future.Warmest regards,

Dear Ismay, Thank you for taking the time to review your visit to Banana Bay. I greatly appreciate your feedback, and I apologize for your disappointing experience. Our goal is always to exceed expectations, and I regret that this was not the case for you. We hope to get another chance to impress you with service. Warmest regards,

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share your feedback about our Resort. We will take your feedback into consideration. We hope to see you again in the Florida Keys. Warmest regards.

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

We regret that you were not able to experience your stay with us, but in order for you to receive your money back you need to contact the company you chose to make the reservation since it was not directly with the Resort. However, he did not attempt to contact the Resort to verify if we could help him. I hope your situation can be resolved and you can visit us in the future so you can experience our Resort.

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share your feedback about our Resort. We will take your feedback into consideration. We hope to see you again in the Florida Keys. Warmest regards.

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your comments with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your review with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your comments with our team. We hope to see you again in the Florida Keys. Warmest regards

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Resort. I will be sure to share your comments with our team. We hope to see you again in the Florida Keys. Warmest regards

Estimado invitado: Gracias por tomarse el tiempo de compartir tan excelentes comentarios sobre nuestro Resort. Me aseguraré de compartir sus comentarios con nuestro equipo. Esperamos volver a verte en los Cayos de Florida. Saludos cordiales

Estimado invitado: Gracias por tomarse el tiempo de compartir tan excelentes comentarios sobre nuestro Resort. Me aseguraré de compartir sus comentarios con nuestro equipo. Esperamos volver a verte en los Cayos de Florida. Saludos cordiales

Dear valued guest, Thank you for taking the time to share your feedback about our Resort. We will take your feedback into consideration. We hope to see you again in the Florida Keys. Warmest regards

Dear Anonymous, Thank you for the feedback and for choosing The Banana Bay Resort for your travels. We apologize for not exceeding your expectations on this visit.

Dear Anonymous, Thank you for the feedback and for choosing The Banana Bay Resort for your travels. We look forward to your next visit!

Dear guest, Thank you for your review. I wish you had mentioned where we may have dropped the ball. I hope you give us another chance in the future. Safe Travels,

Dear guest, I just want to apologize for what ever you considered was "bad." Thank you for your rating and we hope you give us another chance in the future. Safe Travels

Dear Guest, Thank you very much for your review. I am glad you enjoyed the property as well as the lush grounds. We look forward to welcoming you back next time you are in the Keys. Thank you again and safe travels.

Good morning Eduardo, Thank you very much for the 10 rating! We hope to see you again sometime! B Well

Good afternoon Ms. Kathryn,Thank you for sharing your experience at Banana Bay Resort and Marina. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. I wish to kindly ask for further information from you directly so I may thoroughly follow up on how this happened and understand what went wrong. Thank you.

Good morning Ms. Sheila,On behalf of all our team members, thank you for choosing Banana Bay Resort and Marina.

Good morning Dennis,Thank you for sharing your experience at Banana Bay Resort and Marina. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. I wish to kindly ask for further information from you directly so I may thoroughly follow up on how this happened and understand what went wrong. Thank you.

Dear GRETA,Thank you for taking the time to leave a review. We value all feedback from our guests as it helps us improve our services. If there were any specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We want to ensure that every guest has a comfortable and enjoyable experience with us.Warm Regards,

Dear Roxana,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the pool bar closure, the condition of the chairs, and the unavailability of the boat or jetski ramp. We strive to provide the best experience possible for our guests and will address these issues to ensure they are resolved promptly. Your comments are valuable to us, and we appreciate your understanding.Warm Regards,

Dear Thomas,We regret to hear about the challenges you encountered during your stay. Your experience does not meet the standards we strive to uphold, and we sincerely apologize for the inconveniences you faced with the room upgrade, maintenance issues, housekeeping oversight, and the unavailability of the pool and beach bars. Please know that we take your feedback seriously, and we will address these issues internally to prevent recurrence. We hope to have the opportunity to regain your trust in the future.Warm Regards,

Dear Bradley,Thank you for your positive review! We're delighted to hear that you had a wonderful time and enjoyed the great view during your stay with us. It's always our goal to provide our guests with a memorable experience, and we're thrilled that we could exceed your expectations.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm Regards,