Man, this house is probably great when it’s clean. We were so bummed. There was animal hair EVERYWHERE. My husband and I were miserable due to an allergic response. We don’t normally react to pet hair/ dander (heck, we have two dogs and our friends brought their two dogs), but I swear this place hadn’t been cleaned in months. The bed linens were clean, but that was about it. My husband spent over an hour vacuuming the carpets and the furniture and we had to empty the canister twice. There were pine needles all over the floors and it felt so gross that we never even put our 8 month old crawling friend on the ground. There was a mass of hair on the wall in the shower upstairs and body hairs (eeew) along the baseboards in the downstairs bathroom. Cob webs had collected in the corners of the downstairs bedrooms. As we were getting ready to leave, I went through each room to make sure no one had left anything behind and found a pair of socks (not ours) and a pacifier (also not ours) under the bed in the master bedroom. As we left, we realized that we had truly left this place way better than we found it.
The property management partially refunded us the cleaning and pet fees, but I still get angry when I think about our experience. I sent multiple messages during our stay and did not receive a response until we returned home. We paid a lot of money to stay in this house and it’s not like we could just find a new place that would rent to us on the day of our arrival if we wanted to relocate. At this point, the only way to set this right would be a full refund. There’s a freaking pandemic and this house clearly had not been cleaned. I’m still baffled that they didn’t immediately respond and send a cleaning crew over after I sent my first message. That would have been an appropriate, easy solution to make sure the rest of our visit was pleasurable.
The location to the ocean is great and the views are probably wonderful when you can see out the windows. They were disgusting.
We feel like we were seriously taken advantage of and I would not recommend this property unless there’s some way to verify that it is being properly maintained, cleaned, inspected, and sanitized between guests. Do not rent this place.